I recently stayed at this hotel, and while there were a few positives, there were several aspects that left much to be desired.
Great Location: The hotel is situated in a fantastic area with a lot of walkable attractions. There are plenty of shopping and dining options nearby
Cons:
Room Condition: My room wasn’t up to the standard I expected. There were spider webs in the corners, and the room was quite dusty.
Poor Front Desk Communication: I had to request housekeeping 3 times during my stay, but the room wasn’t cleaned until the day before I checked out. At first, I thought it was just an oversight, but after the third attempt, it became clear that the cleaning was simply not a priority. Staff kept reiterating that they “put it in the notes”. On the 3rd try the manager finally got our room clean after we complained again. (The cleaning staff were kind!) This was frustrating after walking all day and wanting to freshen up before dinner.
Communication Issues: The communication between the staff was lacking. I spoke to a few different people about the issues, but none seemed to have a clear understanding of what was happening or how to resolve it. Every time I followed up, I got different answers, which only made things more frustrating.
No Compensation for Mistakes: Despite the ongoing issues, I was never offered any form of compensation for the inconvenience. Expedia tried to reach out to the hotel but the hotel would not provide compensation.
Would not recommend.
