2/10 Terrible
Kara
Travelled with group
27 Jan 2026
Liked: Amenities
Disliked: Cleanliness, staff & service
The guest rooms are extremely outdated with cheap poorly executed finishes that do not reflect a resort experience. More concerning was the conduct of the front desk and management.
During housekeeping minor makeup residue was noted on towels and sheets which is normal wear and tear for a beach resort. Nothing was excessive or damaged. Despite this housekeeping never replaced our towels or changed our sheets during our stay. Just left a pile in the room.
A day before checkout we received an email stating we owed $520 for towel and sheet damages. That same evening around 7PM security and housekeeping repeatedly knocked on our door and called our hotel phone back to back.
When we did not answer because we were napping housekeeping unlocked and entered our room without consent to address the charge noticed we were asleep and left. This was frightening and a serious violation of privacy and safety.
We do not mind replacing towels if necessary but $520 is unreasonable. During checkout we were refused the ability to leave the resort and were told the hotel would call the airport to prevent us from leaving Jamaica if we did not pay. After back and forth the charge was reduced to $200 which we paid under pressure. They then attempted to charge $240 contradicting the agreement.
Multiple staff members could not explain this policy or why it was not disclosed at check in. This experience felt predatory particularly as two young women traveling together.
Kara
Stayed 3 nights in Jan 2026
