Jewel Grande Montego Bay Resort & Spa – All Inclusive

4.5 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for Jewel Grande Montego Bay Resort & Spa – All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Aerial view
Suite, 1 Bedroom, Oceanfront | Balcony view
7 restaurants, breakfast, lunch, dinner served; international cuisine
Deep-soaking bathtub, rainfall showerhead, designer toiletries

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

View map
Rose Hall, St James, Montego Bay
  • Place, Montego Bay Convention Centre
    ‪12 min walk‬
  • Place, Half Moon Golf Course
    ‪14 min walk‬
  • Place, Rose Hall Great House
    ‪3 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪13 min drive‬

Room options

Suite, 1 Bedroom, Ocean View (Partial, Romance)

8.4 out of 10
Very good
(32 reviews)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 78 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

Suite, 1 Bedroom, Oceanfront

9.4 out of 10
Exceptional
(42 reviews)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 96 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite, 2 Bedrooms, Oceanfront

7.8 out of 10
Good
(12 reviews)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 152 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Twin Sofa Bed

Suite, 2 Bedrooms, Ocean View (Partial, Butler)

8.4 out of 10
Very good
(13 reviews)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 152 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 5
  • 1 Double Bed, 1 King Bed and 1 Twin Sofa Bed

Junior Suite, 2 Double Beds, Oceanfront

8.6 out of 10
Excellent
(34 reviews)

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Ceiling fan
Separate bedroom
  • 75 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

8.8 out of 10
Excellent
(57 reviews)

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Blackout curtains
Separate bedroom
Sofa bed
Ceiling fan
  • 75 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Villa, 3 Bedrooms, Garden View

Highlights

Patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Blackout curtains
  • 408 sq m
  • 3 bedrooms
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

Villa, 3 Bedrooms, Oceanfront

Highlights

Patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 408 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

Penthouse, 3 Bedrooms

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 240 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 2 Double Beds, 1 King Bed and 1 Twin Sofa Bed

Suite, 3 Bedrooms, Oceanfront

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 184 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

Grand Penthouse, 3 Bedrooms (Grande Luxe)

Highlights

Balcony
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Plasma TV
Washer/dryer
Premium bedding
  • 334 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

Grand Suite, 1 Bedroom, Oceanfront

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Air conditioning
Kitchen
Fridge
Plasma TV
Washer/dryer
Blackout curtains
Ceiling fan
  • 130 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Junior Suite, 2 Double Beds, Oceanfront

8.8 out of 10
Excellent
(23 reviews)

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Ceiling fan
Separate bedroom
  • 75 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed with Sofa bed, Oceanfront

9.2 out of 10
Wonderful
(36 reviews)

Highlights

Balcony
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Ceiling fan
Separate bedroom
  • 75 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite, 1 Bedroom, Resort View

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Blackout curtains
Ceiling fan
Separate bedroom
Eco-friendly toiletries
  • 96 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Suite, 2 Bedrooms, Resort View

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Air conditioning
Plasma TV
Premium bedding
Blackout curtains
Ceiling fan
Separate bedroom
Eco-friendly toiletries
  • 152 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Double Bed and 1 Twin Sofa Bed

About the area

Montego Bay

A luxury stay in Montego Bay awaits you at Jewel Grande Montego Bay Resort & Spa – All Inclusive. Within just a 15-minute stroll, you'll find Three Palms Ocean Course and The Shoppes at Rose Hall. Highlights at this all-inclusive resort include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the hot springs/mineral springs and mud bath. The restaurant, Waves, serves international cuisine and is open for breakfast and dinner. With 2 poolside bars and 4 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site gym and steam room. Plus you'll find free Wi-Fi in public areas, a conference centre and a snack bar/deli. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class Montego Bay resort include Jamaica Beaches and Rose Hall Great House.

What's nearby

  • Three Palms Ocean Course - 11 min walk - 1.0 km
  • The Shoppes at Rose Hall - 11 min walk - 1.0 km
  • Montego Bay Convention Centre - 12 min walk - 1.1 km
  • Half Moon Golf Course - 14 min walk - 1.2 km
  • Rose Hall Great House - 3 min drive - 2.2 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 18 min drive

Restaurants

  • ‪Choicez - ‬6 min walk
  • ‪Urban Heat by FlavorZ - ‬10 min walk
  • ‪Jerk Shack at the Hyatt Ziva Rose Hall - ‬10 min walk
  • ‪Jamaican Rootz - ‬12 min walk
  • ‪Fuzion - ‬6 min walk

About this property

Jewel Grande Montego Bay Resort & Spa – All Inclusive

Luxury resort on the beach, with 2 outdoor pools
Jewel Grande Montego Bay Resort & Spa – All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Jewel Grande Montego Bay Resort & Spa – All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a steam room, a fitness centre and a rooftop terrace. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Montego Bay resort.

  • 217 guestrooms or units
  • 12 levels
  • 3 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 4 bars or lounges
  • 2 coffee shops
  • 4295 sq ft of conference space
  • 399 sq. m of conference space
  • Built in 2009
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
Jewel Grande Montego Bay Resort & Spa – All Inclusive offers 217 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Plasma televisions come with digital channels.

Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • 4 bars/lounges
  • 7 restaurants
  • Snack bar/deli

Restaurants on site

  • Cricket's Beach Grill
  • Fiery Pelican Grill
  • Le Bouchon
  • Pierside Restaurant
  • Waves

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (4,295 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 12 floors
  • 3 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 33 per person (return)
  • Airport shuttle fee per child: USD 16.5 (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort All Inclusive
Jewel Grande Resort All Inclusive
Hotel Jewel Grande Montego Bay Resort & Spa – All Inclusive
Jewel Grande Montego Bay All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Inclusive
Jewel Grande All Inclusive
Jewel Grande Montego Bay Resort Spa All Inclusive
Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Inclusive
Jewel Grande Montego Bay Resort Spa – All Inclusive
Jewel Grande Montego Bay Resort & Spa – All Inclusive Resort

Frequently asked questions

What is the cancellation policy at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Jewel Grande Montego Bay Resort & Spa – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Yep, Jewel Grande Montego Bay Resort & Spa – All Inclusive has a free self car park.

Are there any beaches close to Jewel Grande Montego Bay Resort & Spa – All Inclusive?

The closest beach to Jewel Grande Montego Bay Resort & Spa – All Inclusive is Doctor's Cave Beach (11.4 km).

Is there a spa on site at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Yep, there is an onsite spa at Jewel Grande Montego Bay Resort & Spa – All Inclusive. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Jewel Grande Montego Bay Resort & Spa – All Inclusive have a pool?

Jewel Grande Montego Bay Resort & Spa – All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Jewel Grande Montego Bay Resort & Spa – All Inclusive features a private beach, 2 poolside bars and 2 outdoor pools. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Jewel Grande Montego Bay Resort & Spa – All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Jewel Grande Montego Bay Resort & Spa – All Inclusive.

Is Jewel Grande Montego Bay Resort & Spa – All Inclusive family-friendly?

You bet! With amenities such as a playground, an arcade and 2 outdoor pools, it's no surprise that Jewel Grande Montego Bay Resort & Spa – All Inclusive is a hit with families.

Are there hot tubs in the rooms at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Relax with a coldie at the 2 poolside bars or 4 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Jewel Grande Montego Bay Resort & Spa – All Inclusive?

There is a golf course next to Jewel Grande Montego Bay Resort & Spa – All Inclusive.

Jewel Grande Montego Bay Resort & Spa – All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 762 out of 1310 reviews
Rating 8 - Good. 281 out of 1310 reviews
Rating 6 - Okay. 149 out of 1310 reviews
Rating 4 - Poor. 62 out of 1310 reviews
Rating 2 - Terrible. 56 out of 1310 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and relaxing resort. The beach is beautiful as well as the property. The pools were always clean. We felt safe and welcomed. The food was very good at all of the resturants. The staff was always friendly and accommodating with a smile. I would return and will recommend to my friends and family. They even sent a nice surprise plate of desserts to our room for our anniversary. It was all very nice and even with it being a large resort all of the staff treats you like they know you.
Stayed 6 nights in Aug 2025

10/10 Excellent

Janae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly snd helpful staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Matthew Thomas

Stayed 5 nights in Aug 2025

8/10 Good

chappelle

Liked: Cleanliness, staff & service
Good
Stayed 3 nights in Sep 2025

4/10 Poor

tariq

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Resort staff are great and very very nice. The resort is the issue we got our room and the AC was out at night it was 82-84 degrees in the room. Call the front desk twice and both times it seems like all the maintenance person did was turn the unit on. I advised that I did that and they said to give it 30 minutes and call back if still having an issue. My wife and I has to sit on the balcony to get cool. At 12am I called back and was told nothing could be done and we would have to call at 8am to get help to change to another room. We changed the room and it was much better and the fan that was in the second was working also. dinning was so so food is good but 2 of the restaurants were closed for the weekend. when i asked about it it seemed like I was in the wrong for wanting an answer when they don't have hour of operation for the restaurants. The drinks were all virgin drinks when made I had to tell the bartender to add Rum or Vodka to the drinks. For us it was a 4-10 for us and we wanted to have a renewal wedding here that won't happen and not recommending to anyone else to stay at the Jewel Grand.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

OLUWADAMILOLA

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

MICHELLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every nice and friendly and helpful
Stayed 4 nights in Aug 2025

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the peaceful walking trails around the property. I like that most of the staff was nice. I also like you were not approached to buy stuff like timeshares, or excursions. That was nice. The service however, was very very slow. The rooms need to be checked before given a key. Our show head was broke, we didn't have a clock in our room, we were there for 5 days and on my husband side of the sink, the day we left he still didn't have cold water, just hot. The person cooking the jerk chicken on the beach Friday, 8/29 was either drunk or high, because he was serving raw chicken to everyone. He was very incoherent, slurring his words. I did report it.
Stayed 5 nights in Aug 2025

8/10 Good

Jessica C

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived on Monday, the lobby was very warm. This immediately made me question my choice of resort as we were checked in by kind staff. We were advised to grab some lunch before our room was ready. We decided to venture and go to the buffet for lunch. Here at the buffet, we found ourselves questioning our choices again. We were greeted by a sweet lady who showed us our table and then we waited for our server to get our drinks. Looking at the buffet options we found ourselves not 100% in love with the options the options available pepper steak, fruit salad that was not on ice rice and beans regular white rice other stations with like curry, chicken and other options. The food was OK the first day the second day once we knew what we were doing. The breakfast buffet was so much better than the lunch buffet. You have omelette station you have hashbrowns toasted bread station again, fruits, and mango. I was very excited for the Mango which was replenished every so often very few pieces in my opinion, but I understand they also had a yogurt station again, traditional Jamaican dishes for breakfast. The best part of the resort was the beach, even though there was some seaweed which is understandable but the staff with daily be cleaning the seaweed as much as they couldI enjoyed the steakhouse for dinner, and I also enjoyed the hibachi one thing that I found very difficult to deal with was that none of these restaurants had good AC which made my dining experience very warm.
Lobby view of Main Pool
Room beach front view
Dinner at Le Bouchon - steakhouse
Stayed 4 nights in Aug 2025

8/10 Good

Kerry-Ann

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and peaceful
Stayed 3 nights in Aug 2025

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place
Stayed 5 nights in Aug 2025

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Rosemarie Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2025

10/10 Excellent

Evan

Stayed 4 nights in Aug 2025

10/10 Excellent

Munier, Woodland Park

Stayed 5 nights in Aug 2025

10/10 Excellent

David Allen

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2025

10/10 Excellent

Itisha

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff was funny, friendly, courteous and professional. I Loved how each staff member greeted you with their symbol of service from the heart. Touching. Made me tear up a bit, because in these days and times finding staff that truly believe in service from the heart is very hard to come by. All the staff was wonderful, but i do have a few who stood out for me Claudia Shevel Theodore Vernon Shavon And Maureen from the grand spa. The food was excellent. Even though we had to move rooms- the rooms were spacious with excellent views of the ocean. I will be back again. Thank you Jewell grande staff for making my first trip to Jamaica a Great trip
Stayed 5 nights in Aug 2025

8/10 Good

Tonya Lynette, Cambria Heights

Liked: Cleanliness
Stayed 4 nights in Aug 2025

4/10 Poor

AJAY

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Varun

Liked: Cleanliness, staff & service, property conditions & facilities
It was a fun stay!
Stayed 4 nights in Aug 2025

10/10 Excellent

WENDY

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our time at Jewel Grande has concluded, but the memories will last a lifetime! The resort's exceptional staff, incredible amenities, and stunning property made our stay truly unforgettable. We're particularly grateful for Toby, our outstanding butler extraordinaire, who delivered remarkable service with kindness, professionalism, and empath. We also appreciate the kindness and care of our other butler, Lennox who embodied compassion and was incredibly kind and thoughtful. Both of these legends truly made our stay an unadulterated experience, and we're so grateful to have had the pleasure of meeting them.. -One Love from your VIPs
Stayed 2 nights in Aug 2025

10/10 Excellent

Sarah

Stayed 2 nights in Aug 2025

6/10 Okay

Regwana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was amazing however there is no AC in restaurants and lobby
Stayed 4 nights in Aug 2025

10/10 Excellent

Quadiyyah

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that it was three different buildings but would have like for more things to do between all. Building C had more entertainment then the rest overall it was a great stay.
Building A Outdoor Terrace ❤️
The Best Jerk Chicken straight off the Grill.🤤
Tasteful Healthy Breakfast
Stayed 3 nights in Aug 2025