Iberostar Selection Rose Hall Suites - All Inclusive

5.0 star property
Luxury resort on the beach, with 4 outdoor pools

Photo gallery for Iberostar Selection Rose Hall Suites - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Free buffet breakfast
4 outdoor pools, pool umbrellas, pool loungers
Nightclub
Balcony view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View map
Rose Hall Main Road, Montego Bay-Little River P.O, Montego Bay, Saint James, .
  • Place, Cinnamon Hill Golf Course
    ‪7 min drive‬
  • Place, Montego Bay Convention Centre
    ‪8 min drive‬
  • Place, Rose Hall Great House
    ‪9 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪21 min drive‬

Room options

Junior Suite

8.4 out of 10
Very good
(71 reviews)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View

7.8 out of 10
Good
(33 reviews)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront

8.4 out of 10
Very good
(8 reviews)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (Tropical View)

8.0 out of 10
Very good
(10 reviews)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 54 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 54 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 54 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Junior Suite (Tropical View)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 54 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Last room available

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Ceiling fan
Separate bedroom
  • 54 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Last room available

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Ceiling fan
Separate bedroom
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (Near Pool)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Panoramic)

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (Promo)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Accessible

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (Near Pool)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Panoramic)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 1 bedroom
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Junior Suite (Promo)

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Junior Suite, Accessible

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Blackout curtains
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Junior Suite, Pool View

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Pool View

Highlights

Balcony
Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Ceiling fan
Separate bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

About the area

Montego Bay

A luxury stay in Montego Bay awaits you at Iberostar Selection Rose Hall Suites - All Inclusive. You'll be 4.6 km (2.8 mi) from Greenwood Great House and 0.2 km (0.1 mi) from Jamaica Beaches. Highlights at this all-inclusive resort include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing day at Spa Sensations can include massages, body wraps and body scrubs along with aromatherapy and mani/pedis. The restaurant, Oriental Tsuki, is open for dinner. With 6 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free water park and nightclub. Meeting rooms, conference space, and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. Free buffet breakfast is available. .Attractions within a 30-minute drive of this 5-property class Northern Estates resort include Rose Hall Great House and Doctor's Cave Beach.

What's nearby

  • Greenwood Great House - 6 min drive - 3.7 km
  • Cinnamon Hill Golf Course - 7 min drive - 5.9 km
  • Montego Bay Convention Centre - 8 min drive - 6.8 km
  • White Witch of Rose Hall Golf Course - 9 min drive - 7.1 km
  • Rose Hall Great House - 9 min drive - 7.1 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 24 min drive

Restaurants

  • ‪Choicez - ‬9 min drive
  • ‪Lobby Bar - ‬2 min walk
  • ‪Fresh - ‬7 min drive
  • ‪Fuzion - ‬8 min drive
  • ‪Swim Up Bar at the Hyatt Ziva Rose Hall - ‬9 min drive

About this property

Iberostar Selection Rose Hall Suites - All Inclusive

Luxury resort on the beach, with 4 outdoor pools
Iberostar Selection Rose Hall Suites - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Iberostar Selection Rose Hall Suites - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served. There are 6 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool.

This 5-star Montego Bay resort is smoke free.

  • 315 guestrooms or units
  • 5 levels
  • 6 dining venues
  • 6 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Iberostar Selection Rose Hall Suites - All Inclusive offers 315 accommodations with minibars and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 48-inch flat-screen televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers.

This Montego Bay resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Sensations. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast
  • 2 coffee shops/cafes
  • 6 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aunt Ruby
  • Mare Nostrum
  • Miranda Hill Buffet
  • Oriental Tsuki
  • Sole Mio

Things to do

  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Lazy river
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room refrigerator
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Turkish bath

Accessibility

  • Lift

More

  • 5 floors
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system and eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Iberostar Rose Hall All Inclusive
Iberostar Rose Hall Suites All Inclusive
Iberostar Suites Rose Hall
Rose Hall Iberostar
Rose Hall Iberostar Suites
Rose Hall Suites
Rose Hall Suites Iberostar
Iberostar Rose Hall Suites All Inclusive All-inclusive property
Iberostar Selection Rose Hall Suites All Inclusive Montego Bay
Iberostar Rose Hall Suites All Inclusive
Iberostar Selection Rose Hall Suites
Iberostar Selection Rose Hall Suites All Inclusive
Iberostar Selection Rose Hall Suites - All Inclusive Resort
Iberostar Selection Rose Hall Suites - All Inclusive Montego Bay

Frequently asked questions

What is the cancellation policy at Iberostar Selection Rose Hall Suites - All Inclusive?

Iberostar Selection Rose Hall Suites - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Iberostar Selection Rose Hall Suites - All Inclusive?

Yep, Iberostar Selection Rose Hall Suites - All Inclusive is on Jamaica Beaches. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Iberostar Selection Rose Hall Suites - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Iberostar Selection Rose Hall Suites - All Inclusive have a pool?

Iberostar Selection Rose Hall Suites - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Iberostar Selection Rose Hall Suites - All Inclusive have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Iberostar Selection Rose Hall Suites - All Inclusive?

Iberostar Selection Rose Hall Suites - All Inclusive features a private beach, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding and room service.

What makes Iberostar Selection Rose Hall Suites - All Inclusive a romantic place to stay?

A hot tub and a private beach, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Iberostar Selection Rose Hall Suites - All Inclusive.

Is Iberostar Selection Rose Hall Suites - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Selection Rose Hall Suites - All Inclusive is a hit with families.

Does Iberostar Selection Rose Hall Suites - All Inclusive serve breakfast?

Yep, complimentary buffet breakfast is available at Iberostar Selection Rose Hall Suites - All Inclusive.

Is there a free airport shuttle available at Iberostar Selection Rose Hall Suites - All Inclusive?

No, Iberostar Selection Rose Hall Suites - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Selection Rose Hall Suites - All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Selection Rose Hall Suites - All Inclusive?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Iberostar Selection Rose Hall Suites - All Inclusive?

No, pets are not allowed.

Iberostar Selection Rose Hall Suites - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 530 out of 1005 reviews
Rating 8 - Good. 261 out of 1005 reviews
Rating 6 - Okay. 123 out of 1005 reviews
Rating 4 - Poor. 47 out of 1005 reviews
Rating 2 - Terrible. 44 out of 1005 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kerwin

Stayed 4 nights in Jul 2025

8/10 Good

Winston

Liked: Cleanliness, staff & service, property conditions & facilities
The pleasant and professionalism of your staff made my stay quite relaxing and enjoyable.
Stayed 5 nights in Jul 2025

6/10 Okay

Pabitra

Liked: Staff & service
Stayed 7 nights in Jul 2025

10/10 Excellent

Tiffany

Stayed 4 nights in Jul 2025

10/10 Excellent

Madhavi R

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was amazing!
Stayed 4 nights in Jul 2025

10/10 Excellent

Xavier

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! The food was great! The drinks were great!
Stayed 6 nights in Jul 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Karin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were nice and accommodating. Our room was ready and we never had to call or request towels or have our refrigerator stocked. The food at the buffet was good. They actually had Jamaican food along with resort staples. Although they were in the midst of doing some upgrades to the lobby and roundabout (painting), the area was clean and did not impede on your ability to get around. I would definitely book this location again. One thing I would warn is that you have to tell your airport transfer driver that you are are the Selection Suites because there is an Iberostar Rose Hall WAVE or JOIA (I was told there was a name change). We were dropped off at that resort, but the hotel porter drove us in the golf cart to the right location that was just next door. Also if you are booked at Selction you can go WAVE or JOIA. So we were able to attend the Reggae party! It was insanely fun and the DJ, hype man and dancers were off the chain! My daugher (13) and I had a great time!
How they promoted their evening events across the resorts. No way you could say that you didn't know that was happening that night!
View from our ground floor room
Stayed 3 nights in Jul 2025

10/10 Excellent

Christine

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Long time customers. Love iberostar and highly recommend! Beautiful property with amazing staff!
Stayed 5 nights in Jul 2025

10/10 Excellent

Renetta

Stayed 5 nights in Jul 2025

8/10 Good

David Earl

Stayed 5 nights in Jul 2025

10/10 Excellent

Scott

Liked: Cleanliness
Stayed 5 nights in Jun 2025

4/10 Poor

Hope

Travelled with family
Disliked: Property conditions & facilities
Housekeeping terrible food not good at all the air only worked in the room I come to Jamaica at least twice a year worst place I ever stayed I feel sad writing this review cause the staff was amazing !
Stayed 3 nights in Jul 2025

8/10 Good

Xiu Fang

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this resort. The staff was amazing and went above and beyond. There is something to do for everyone.
Stayed 4 nights in Jul 2025

8/10 Good

Anthony

Stayed 7 nights in Jun 2025

8/10 Good

Angela M.

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for a family vacation to celebrate my niece's 21st birthday. The property is lovely, the food was good and the people were mainly nice. Excellent housekeeping and pool service. Unfortunately we did experience issues with not being able to get bar service in the lobby multiple times and found that tipping was the only way to get noticed! The steak restaurant was delicious but waited over an hour to get seated and limited availability for the hibachi restaurant (so make your reservations immediately) which ultimately was entertaining & delicious.
Stayed 6 nights in Jun 2025

8/10 Good

Melanie, Ellicott City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Michael, NASHVILLE

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The dining staff in the buffet were the best. They remembered us when we would come in and considering how many people come in and out, they do everything in a timely matter and with a smile on their face. They're friendly and deserve all the positive remarks. The same can be said with the poolside bar and the all day MC's taking care of the entertainment all day. They put in the work! What we didn't like was the time it takes when working with the front desk, from waiting in line, to waiting for the whole transaction of service, to quick check out or the process of checking out especially when timing shuttle back to the airport, as well as knowing what's been tabbed to the room. We were not given an itemized list but will be looking for an e-mail that includes this information. Considering they claim this is a "5-star hotel, we didn't feel like such when being served" not to mention they didn't clean our room until after 3PM and service would take more than an hour to get done. It was clean like when we moved when when we got in but we had to keep busy a couple of times just to wait for the rooms to be completed. We were also decieved on pricing for some spa services at the pool when we inquired about services. Not only was the price incorrect, the time and date of services were also mislead as well. All the families we were there with had a blast but there weren't any compensations and the manager seemed almost annoyed with our simple requests inquired about.
Stayed 4 nights in Jul 2025

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved everything except the fact that our bags were misplaced and not delivered to our room. But it’s an amazing place.
Stayed 2 nights in May 2025

10/10 Excellent

Glenda

Stayed 4 nights in Jun 2025

10/10 Excellent

Nailah

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing!
Stayed 4 nights in Jun 2025

10/10 Excellent

Dennis

Stayed 7 nights in Jun 2025

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is really good but the staff is excelent
Stayed 9 nights in Jun 2025

10/10 Excellent

Luz-Ivette

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great entertainment
Stayed 4 nights in Jun 2025

2/10 Terrible

CRAIGH

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach. Very poor Customer Service.
Stayed 2 nights in Jun 2025