Hyatt Ziva Rose Hall - All Inclusive

5.0 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Hyatt Ziva Rose Hall - All Inclusive

Private beach, white sand, sun-loungers, beach umbrellas
Fireplace
7 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Parking included

Explore the area

View map
Rose Hall, Montego Bay, Saint James
  • Place, Three Palms Ocean Course
    ‪10 min walk‬
  • Place, Half Moon Golf Course
    ‪13 min walk‬
  • Place, Montego Bay Convention Centre
    ‪14 min walk‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪13 min drive‬

Room options

King

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Sofa bed - twin
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Double

8.6 out of 10
Excellent
(8 reviews)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

Ocean View King

8.4 out of 10
Very good
(16 reviews)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed
  • Ocean view

Ocean View Double

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds
  • Ocean view

Ocean Front Double

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds
  • Ocean view

One Bedroom Ocean Front Butler Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 101 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

Resort View King

7.4 out of 10
Good
(16 reviews)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed
  • Resort view

Resort View Double

8.0 out of 10
Very good
(5 reviews)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds
  • Resort view

Club King

8.4 out of 10
Very good
(6 reviews)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Fridge
Flat-screen TV
Pillow menu
  • 46 sq m
  • Sleeps 4
  • 1 King Bed
  • Resort view

Club Double

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Fridge
Flat-screen TV
Pillow menu
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds
  • Resort view

Ocean View Junior Suite King

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 61 sq m
  • Sleeps 3
  • 1 King Bed
  • Ocean view

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 61 sq m
  • Sleeps 4
  • 2 Double Beds
  • Ocean view

Ocean View Butler Junior Suite

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 96 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Ocean view

Deluxe Resort View King

7.8 out of 10
Good
(9 reviews)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed
  • Resort view

Deluxe Resort View Double

8.8 out of 10
Excellent
(5 reviews)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds
  • Resort view

Ocean Front Junior Suite King

7.4 out of 10
Good
(3 reviews)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 61 sq m
  • Sleeps 3
  • 1 King Bed
  • Ocean view

Ocean Front Junior Suite Double

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 61 sq m
  • Sleeps 4
  • 2 Double Beds
  • Ocean view

Swim Up King

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed
  • Resort view

Swim Up Double

Highlights

Furnished balcony or patio
Individually decorated
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Premium bedding
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds
  • Resort view

About the area

Montego Bay

A luxury stay in Montego Bay awaits you at Hyatt Ziva Rose Hall - All Inclusive. Within just a 10-minute stroll, you'll find Three Palms Ocean Course and Half Moon Golf Course. Highlights at this all-inclusive property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Zen Spa can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Choicez, serves international cuisine and is open for breakfast, lunch and dinner. With 6 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a hot tub. There's also the convenience of free valet parking. .Within a 20-minute drive of this 5-property class Montego Bay property, attractions include Rose Hall Great House and Doctor's Cave Beach.

What's nearby

  • Three Palms Ocean Course - 10 min walk - 0.8 km
  • The Shoppes at Rose Hall - 12 min walk - 1.1 km
  • Half Moon Golf Course - 13 min walk - 1.1 km
  • Montego Bay Convention Centre - 14 min walk - 1.2 km
  • Rose Hall Great House - 3 min drive - 2.2 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 15 min drive

Restaurants

  • ‪Choicez - ‬11 min walk
  • ‪Urban Heat by FlavorZ - ‬14 min walk
  • ‪Grindz - ‬13 min walk
  • ‪Jamaican Rootz - ‬15 min walk
  • ‪Jerk Shack at the Hyatt Ziva Rose Hall - ‬13 min walk

About this property

Hyatt Ziva Rose Hall - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Hyatt Ziva Rose Hall - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hyatt Ziva Rose Hall - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. WiFi is free in public spaces. This Georgian property also offers a complimentary children's club, a hot tub and a steam room. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Montego Bay property.

  • 387 guestrooms or units
  • 5 levels
  • 4 buildings
  • 7 dining venues
  • 6 bars or lounges
  • 50000 sq ft of conference space
  • 4645 sq. m of conference space
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hyatt Ziva Rose Hall - All Inclusive offers 387 accommodations with minibars and a safe. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium digital channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Zen Spa has 11 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free secured, uncovered valet parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Brazil
  • Calypzo
  • Choicez
  • Di Roza
  • Fuzion

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Paddleboard
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Free children's club
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (50,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Georgian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Ziva
Hyatt Ziva All Inclusive
Hyatt Ziva Rose Hall
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Ziva Hyatt
Ziva Rose Hall
Hyatt Ziva Rose Hall Hotel Montego Bay
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Hyatt Ziva Rose Hall All Inclusive
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Hyatt Ziva Rose Hall - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Hyatt Ziva Rose Hall - All Inclusive?

Hyatt Ziva Rose Hall - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hyatt Ziva Rose Hall - All Inclusive?

Yep, Hyatt Ziva Rose Hall - All Inclusive has free valet parking. Onsite parking is limited.

Are there any beaches close to Hyatt Ziva Rose Hall - All Inclusive?

The closest beach to Hyatt Ziva Rose Hall - All Inclusive is Doctor's Cave Beach (10.9 km).

Is there a spa on site at Hyatt Ziva Rose Hall - All Inclusive?

Yep, Zen Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Hyatt Ziva Rose Hall - All Inclusive have a pool?

Yep, and guests recommend it! Hyatt Ziva Rose Hall - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hyatt Ziva Rose Hall - All Inclusive?

Hyatt Ziva Rose Hall - All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Hyatt Ziva Rose Hall - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hyatt Ziva Rose Hall - All Inclusive.

Is Hyatt Ziva Rose Hall - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and supervised childcare, as well as childcare services in the guestrooms, it's no surprise that Hyatt Ziva Rose Hall - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hyatt Ziva Rose Hall - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Hyatt Ziva Rose Hall - All Inclusive?

No, Hyatt Ziva Rose Hall - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Ziva Rose Hall - All Inclusive?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Ziva Rose Hall - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Ziva Rose Hall - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Hyatt Ziva Rose Hall - All Inclusive?

There is a golf course next to Hyatt Ziva Rose Hall - All Inclusive.

Hyatt Ziva Rose Hall - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1000 reviews
Rating 8 - Good. 213 out of 1000 reviews
Rating 6 - Okay. 94 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Rael

Stayed 1 night in Oct 2025

10/10 Excellent

Alroy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and immaculately kept. Staff were friendly and always helpful. Food was plentiful and delicious.
Stayed 5 nights in Jul 2025

8/10 Good

Adaugo Ike

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2025

6/10 Okay

farzin

Liked: Cleanliness
Stayed 3 nights in Oct 2025

6/10 Okay

Kina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very kid friendly. There aren’t many ramp entrances into the main lobby area and leaving building rooms. So a little difficult for strollers. The massage and facial are okay. Nothing luxury just regular. The spa on the Zilara side. I didn’t like that I was hounded for a tip from the front door attendant as soon as we arrived from airport transportation. It’s a lot to navigate especially when traveling with a baby. Just need a second before I can even get to my wallet lol. All in all a beautiful resort everything is on site. Just not as luxury, but for a kid friendly resort it’s expected. Oh and the JERK HUT is amazing!
Stayed 4 nights in Oct 2025

10/10 Excellent

Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. I enjoyed my stay there. Would definitely recommend.
Stayed 3 nights in Oct 2025

4/10 Poor

Yong Yi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Jewel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They desperately need to do some renovations
Stayed 3 nights in Oct 2025

10/10 Excellent

ShaRhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That place was amazing. I will be back!!!!
Stayed 3 nights in Oct 2025

8/10 Good

Marisia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was great however had ask for be turned on in morning...food wasnt the best quality
Stayed 4 nights in Oct 2025

2/10 Terrible

Tommy

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities
I recently stayed at the Hyatt Ziva and, unfortunately, my experience was quite disappointing. Many of the staff members came across as rude or indifferent, which made the stay uncomfortable/ low key PTSD at times. I constantly found myself unsure whether I’d receive good service or not, which really took away from what should have been a relaxing vacation. The resort itself is smaller than expected, with limited entertainment options compared to other all-inclusive resorts I’ve visited. For the price, I didn’t feel like I got good value — the overall experience simply didn’t match the cost. The food was also just average, lacking the variety and quality I’ve experienced at other resorts in the same category. Overall, I left feeling underwhelmed and disappointed. I expected a higher standard of service, hospitality, and amenities from a Hyatt property.
Stayed 4 nights in Oct 2025

4/10 Poor

Jalissa Mina

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an excellent time when we vacation at the Hyatt. Our Butlers made everything so easy to relax and very helpful to let us enjoy our stay. We will continue to stay at Hyatt Ziva Rose Hall in Montego Bay Jamaica.
Stayed 5 nights in Oct 2025

10/10 Excellent

Frances Elizabeth

Liked: Cleanliness
Stayed 5 nights in Oct 2025

8/10 Good

Christina

Stayed 2 nights in Oct 2025

8/10 Good

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very niceeeee
Stayed 3 nights in Oct 2025

10/10 Excellent

Shasa

Liked: Cleanliness, staff & service, property conditions & facilities
the property was cmean, the staff was friendly and helpful.
Stayed 4 nights in Oct 2025

4/10 Poor

Gabrielle

Travelled with family
Disliked: Staff & service
Had a nice stay, but staff were pretty rude and seemed bothered by guests. Food was good
Stayed 5 nights in Oct 2025

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The beach is right there! Some staff was nice , but some was rude. The pools closed earlier than expected but it was beautiful and I want to go back.
Stayed 3 nights in Oct 2025

10/10 Excellent

Myrna

Travelled with partner
Liked: Amenities
Wonderful people, service and food
Stayed 5 nights in Aug 2025

10/10 Excellent

Kean Antonio Robert

Liked: Cleanliness, staff & service
We stayed for few nights before we travel back home. Staffs and service
Stayed 3 nights in Oct 2025

10/10 Excellent

Trumain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I ever been to
Stayed 2 nights in Oct 2025

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great.
Stayed 4 nights in Sep 2025