Grand Palladium Lady Hamilton Resort & Spa All Inclusive

4.5 star property
Luxury resort on the beach, with 5 outdoor pools

Photo gallery for Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Aerial view
5 outdoor pools, pool umbrellas, pool loungers
Lobby
Terrace/patio
Romance Villa Suite Ocean View | Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Hot tub
  • Bar

Explore the area

Map
The Point, Lucea, Hanover
  • Dolphin Cove Negril
    ‪5 min drive‬
  • Headland
    ‪7 min drive‬
  • Tryall Golf Club
    ‪14 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪42 min drive‬

Room options

Junior Suite, Garden View

7.4 out of 10
Good
(117 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Signature Level Suite

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

Signature Level Bungalow

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Down duvet
Ceiling fan
  • Sleeps 2
  • 1 King Bed

Suite, Garden View

7.8 out of 10
Good
(7 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 69 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, Ocean View, Beachside

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Beachside

7.6 out of 10
Good
(71 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Ocean View

7.8 out of 10
Good
(28 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Beachside Panoramic Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 70 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Signature Level Junior Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Suite, Ocean View, Beachside

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 69 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, Ocean View

7.6 out of 10
Good
(11 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 69 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Lucea

A luxury stay in Lucea awaits you at Grand Palladium Lady Hamilton Resort & Spa All Inclusive. You'll be 37.3 km (23.2 mi) from Seven Mile Beach. Highlights at this all-inclusive resort include 7 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering at Zentropia can include massages, reflexology and mani/pedis along with access to the sauna and hot tub. The restaurant, Sumptuori, serves American cuisine and is open for dinner. With 4 beach bars and 5 poolside bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the 3 outdoor tennis courts and free water park. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Other amenities include a nightclub, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Within a 30-minute drive of this 4.5-property class Lucea resort, attractions include Jamaica Beaches and Montego Bay Cruise Ship Terminal.

What's nearby

  • Dolphin Cove Negril - 5 min drive - 5.4 km
  • Headland - 7 min drive - 6.1 km
  • Sir Alexander Bustamante Square & Around - 7 min drive - 6.1 km
  • Hanover Museum - 7 min drive - 6.1 km
  • Tryall Golf Club - 14 min drive - 15.7 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 53 min drive

Restaurants

  • ‪Mobay Buffet - ‬7 min walk
  • ‪Miss Lou's Bar - ‬6 min walk
  • ‪Sports Bar - ‬13 min walk
  • ‪Negril Buffet - ‬12 min walk
  • ‪Blue Lagoon - ‬13 min walk

About this property

Grand Palladium Lady Hamilton Resort & Spa All Inclusive

Luxury resort on the beach, with 5 outdoor pools
Grand Palladium Lady Hamilton Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Palladium Lady Hamilton Resort & Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 5 poolside bars and 17 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Lucea resort.

  • 512 guestrooms or units
  • 2 levels
  • 13 buildings
  • 7 dining venues
  • 4 bars on the beach
  • 5 bars by the pool
  • 17 bars or lounges
  • Conference rooms
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
Grand Palladium Lady Hamilton Resort & Spa All Inclusive offers 512 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. Flat-screen televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Lucea resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Zentropia has 9 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 17 bars/lounges
  • 4 beach bars
  • 5 poolside bars
  • 7 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bhogali
  • Portofino
  • Poseidon Sunset Cove
  • Sumptuori
  • Xaymaica

Things to do

  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Lazy river
  • Mini golf
  • Nightclub
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Living room
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 13 buildings
  • 2 floors
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A service charge of USD 18 per order applies for room service between 10:30 PM and 11 AM. There is no service charge for room service outside of these hours.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium Lady Hamilton All Inclusive Lucea
Grand Palladium Lady Hamilton Lucea
Grand Palladium Lady Hamilton Resort All Inclusive Lucea
Grand Palladium Lady Hamilton Hotel Lucea
Pallaum dy Hamilton Inclusive
Grand Palladium Lady Hamilton Resort Spa All Inclusive
Grand Palladium Lady Hamilton Resort & Spa All Inclusive Lucea
Grand Palladium Lady Hamilton Resort & Spa All Inclusive Resort

Frequently asked questions

What is the cancellation policy at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Yep, Grand Palladium Lady Hamilton Resort & Spa All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

The closest beach to Grand Palladium Lady Hamilton Resort & Spa All Inclusive is Seven Mile Beach (26.5 km).

Is there a spa on site at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Yep, Zentropia is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have a pool?

Yep, and guests recommend it! Grand Palladium Lady Hamilton Resort & Spa All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Grand Palladium Lady Hamilton Resort & Spa All Inclusive features a private beach, 4 beach bars and 5 outdoor pools. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Grand Palladium Lady Hamilton Resort & Spa All Inclusive a romantic place to stay?

1 hot tub and ocean-view dining, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Lady Hamilton Resort & Spa All Inclusive.

Is Grand Palladium Lady Hamilton Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Grand Palladium Lady Hamilton Resort & Spa All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Grand Palladium Lady Hamilton Resort & Spa All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

No, Grand Palladium Lady Hamilton Resort & Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Relax with a coldie at the 4 beach bars, 5 poolside bars or 17 lounge bars, and grab a meal at the onsite restaurant that serves American cuisine.

What time are check-in & check-out at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Lady Hamilton Resort & Spa All Inclusive?

No, only service animals are allowed.

Grand Palladium Lady Hamilton Resort & Spa All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 626 out of 1427 reviews
Rating 8 - Good. 357 out of 1427 reviews
Rating 6 - Okay. 206 out of 1427 reviews
Rating 4 - Poor. 106 out of 1427 reviews
Rating 2 - Terrible. 132 out of 1427 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every part of it !
Stayed 3 nights in Apr 2025

10/10 Excellent

Justin William

Liked: Cleanliness, staff & service, property conditions & facilities
Best vacation ever
Stayed 6 nights in Mar 2025

8/10 Good

Denise Lisa

Travelled with partner
Liked: Cleanliness, staff & service
This property at first glance is beautiful. It's after you have been there for a couple of days that you start to notice the conditions. There seem to be many repairs needed. From painting to fixing woodwork finishes. It rained every afternoon during our stay. Unfortunately our roof leaked and the water ran down the wall of our bathroom and flooded the floor. We were constantly soaking up the water with the towels provided for our shower. Our spa tub needed repair. Water for filling the tub could not come out of the faucet. It only came out of the shower head so the tub took hours to fill. We gave up. When we did try to start the jets, one of the jets blew out of the side of the tub and water went flying across the room and the water that did accumulate in the tub ended up getting contaminated with black mold and particles from the jet that came away from the tub. With that said, maintenance is necessary but we still enjoyed our stay. It would be nice if there was an entertainment staff around the pool with organized activities. We have stayed at other resorts that offered these types of services and it really makes a big difference in your experience. The Italian restaurant was our favorite. We ate there twice. Taj was our waiter. He was spectacular. He was so attentive to every one of our needs and so personable to talk with. We so enjoyed him and specifically asked to sit in his section on our second night. Lack of music throughout the property.
Stayed 7 nights in Mar 2025

10/10 Excellent

Kimberly

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Naomi

Stayed 3 nights in Mar 2025

8/10 Good

Larry O'dell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was cold.
Stayed 4 nights in Mar 2025

8/10 Good

LYMARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Angela, Maple hts

Travelled with partner
Liked: Staff & service, amenities
This is our second stay here. The property is beautiful, the villas are spacious and they have great outdoor amenities. The food is good at the buffet but I wish there were more food options throughout the day. The buffet got boring and room service and snack bar food is not good at all. The rooms were clean but could use a facelift or some updates. The staff was very accommodating and quick to help. My biggest issue with this hotel is the cleanliness. I enjoy staying in places where things are kept clean at all times and if that was resolved, I would have given an additional star. I hope you all will invest in more cleaning staff to keep the Buffett area clean and tidy and clean messes throughout the property. Overall, I would consider staying here again.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kenji Franklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a family-friendly resort that has everything you need for an unforgettable vacation, grand palladium lady hamilton resort & spa is the place to be! This resort is not only breathtaking but also packed with top-notch dining options—from perfectly seasoned oxtail and fresh lobster to Indian, Mexican, Italian, and of course, Jamaican cuisine that will have you going back for seconds (or thirds). Seriously, the food alone is worth the trip! The resort is massive, so bring your walking shoes—or better yet, hop on one of the shuttles that make getting around super easy. The pools are amazing, the beaches are stunning, and the entertainment is nonstop. Whether you’re looking to relax at the spa, dance the night away at the themed parties, or just sip a cocktail by the infinity pool, there’s always something going on. For getting around outside the resort, they offer transportation, but if you’re looking for a more personalized experience, you can also find local drivers who will take care of you. We had an incredible driver who stayed with us the entire time, taking us to all the must-see spots, including Pier 1 for Friday night life and 2727 for an epic Saturday night out. Highly recommend checking out both! The staff at the resort are friendly, the rooms are spacious and clean, and the views? Absolutely stunning. We loved it so much we even became members! Honestly, the only bad part about this trip was having to leave. Already planning our next visit!
Stayed 6 nights in Mar 2025

8/10 Good

ANDRIY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Ronald

Stayed 4 nights in Mar 2025

8/10 Good

Donald

Travelled with partner
Very friendly and helpful severs in most places. Pools were great. Dislikes: Besides the MoBay, the food was not the best and service was very slow. Floors in rooms and various buildings were not mopped on a regular bases and suggest that all trimming saws , lawn mowers, garbage trucks be electric. Also, the painters are super messy and leave paint on curtains, side walks and basically every where they paint. Need to be better trained or hire better painters. Their results are taking away from the beauty of you resort.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the layout of the property. Not to jumbled or buildings on top of each other. Did not like the food
Stayed 4 nights in Mar 2025

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was great. Thank you!
Stayed 3 nights in Mar 2025

6/10 Okay

Laura

Travelled with family, Travelled with group
I'd give this 3.5 if half stars were possible. The resort is nice but massive. Lots of walking to get anywhere. The a la carte reservation situation was limited and even though you made a reservation you always had to wait. The food was very mediocre. Some of the staff were excellent - super nice and helpful and others not. It's hard to keep such a large place clean, so I think the staff do what they can. The room coffee was excellent and our linens were always tidied. Our room cleaners were really nice. The beach volleyball court is oddly rocky, despite such a lovely beach nearby. The drink huts were always really busy. I enjoyed our stay but I wouldn't go back.
Stayed 6 nights in Mar 2025

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were extremely friendly and accommodating. Rooms were too warm.
Stayed 7 nights in Mar 2025

6/10 Okay

Stephanie Laura

Stayed 4 nights in Mar 2025

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with the property and the choices of pools and beaches. We always were able to get a beach chair and were close to bathrooms. The rooms were nice and where we were was so convenient to everything. My teens loved the Sports Bar and played pool and got snacks all day long.
Stayed 5 nights in Mar 2025

4/10 Poor

Zulal

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff seemed annoyed when a request was made. It was not just one, but all staff including receptionists, bartenders specially and our Expedia consultant was not helpful.
Stayed 6 nights in Mar 2025

6/10 Okay

Abdolreza, North Haven

Travelled with family
Location is not bad! Facilities are fine. Foods are normal variety! The main issue we had during our stay was the smell in entire buildings/room. We asked to change our room, but all of them same smell! One thing to remember, do not waste your time on first day for a boring presentation to sell you membership of the club, unless if you really interested for investment.
Stayed 6 nights in Jan 2025

10/10 Excellent

Michelle Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to go back!
Stayed 9 nights in Mar 2025

8/10 Good

Aneda, Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros! Beautiful property, two "main" beaches were nice with seating always available, giant beautiful pool, rooms were nice enough (although only a few more years left without appearing outdated), mini fridge in room was always stocked with beers/sodas/waters daily, staff was generally nice and accommodating. Cons! Food was subpar, a little crowded seating around the pool, there were NO organized teen activities that I was aware of, it was disappointing that the "signature" pool and beach area wasn't accessible to us "general folks", and last but most important: the invasive Cuban tree frogs were LOUD and kept me up all night... I know there are the native tree frogs which sound more like "the sound of Jamaica" but our building's atrium had the obnoxious Cuban tree frogs that sound like a fire alarm between 6pm to about 4am... VERY VERY VERY annoying and should be dealt with (when I brought it up to anyone on staff, they smiled and agreed it was annoying... and that was IT).
Stayed 5 nights in Mar 2025

8/10 Good

Donnal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think that access to the pool and beach should have later closing times
Stayed 5 nights in Mar 2025

8/10 Good

Ashish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with big pool and location. It is not top notch. The bar and restaurant frequently run out of popular items. Vegetarian options can be expanded. Did not have any decent cooked vegetarian dish, especially with jerk seasoning..
Stayed 6 nights in Mar 2025