Grand Palladium Jamaica Resort & Spa All Inclusive

Property class: 5 and above

Photo gallery for Grand Palladium Jamaica Resort & Spa All Inclusive

Aerial view
Property video
10 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa pool
  • Breakfast included
  • All-inclusive
The current price is AU$431
includes taxes & fees
12 May - 13 May

Explore the area

View map
The Point, Lucea, Hanover, 0
  • Place, Dolphin Cove Negril
    ‪5 min drive‬
  • Place, Chukka Ocean Outpost at Sandy Bay
    ‪9 min drive‬
  • Place, Tryall Golf Club
    ‪14 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪41 min drive‬

Room options

Junior Suite, Garden View

7.8 out of 10
Good
(158 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Oceanfront

7.8 out of 10
Good
(47 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite, Poolside

7.6 out of 10
Good
(20 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Ocean View, Poolside

7.6 out of 10
Good
(11 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, Oceanfront

7.6 out of 10
Good
(19 reviews)
  • Ocean view
  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, Garden View

8.6 out of 10
Excellent
(29 reviews)
  • Garden view
  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Superior Junior Suite Private Pool Ocean View

7.2 out of 10
Good
(19 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Superior Suite Private Pool Oceanfront View

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Superior Junior Suite Private Pool Beachside

  • Partial ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Garden View Single use

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Oceanfront Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Poolside Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

Suite Oceanfront View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

Superior Junior Suite Private Pool Beachside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Superior Junior Suite Private Pool Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Superior Suite Private Pool Oceanfront View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the area

Lucea

A luxury stay in Lucea awaits you at Grand Palladium Jamaica Resort & Spa All Inclusive. You'll be 37.8 km (23.5 mi) from Seven Mile Beach. Highlights at this all-inclusive resort include 10 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia can include deep-tissue massages, Swedish massages and mani/pedis along with access to the sauna and hot tub. The buffet restaurant, Mo Bay, serves international cuisine and is open for breakfast, lunch and dinner. With 3 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the 3 outdoor tennis courts and free water park. 3757 square feet (349 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find a nightclub, free Wi-Fi in public areas and a gym. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions in proximity to this 5-property class Lucea resort include Doctor's Cave Beach and Negril Cliffs.

What's nearby

  • Dolphin Cove Negril - 5 min drive - 5.4 km
  • Chukka Ocean Outpost at Sandy Bay - 9 min drive - 11.0 km
  • Tryall Golf Club - 14 min drive - 15.7 km
  • Half Moon Beach - 29 min drive - 31.0 km
  • Doctor's Cave Beach - 39 min drive - 41.3 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 54 min drive

Restaurants

  • ‪Sports Bar - ‬5 min walk
  • ‪the jerk hut at Grand Palladium - ‬6 min walk
  • ‪Miss Lou's Bar - ‬3 min walk
  • ‪Sumptuori Restaurant - ‬4 min walk
  • ‪Mo' Bay Restaurant - ‬4 min walk

About this property

Grand Palladium Jamaica Resort & Spa All Inclusive

Grand Palladium Jamaica Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Jamaica Resort & Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars and 17 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Lucea resort.

  • 540 guestrooms or units
  • 3 levels
  • 15 buildings
  • 10 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 17 bars or lounges
  • Conference rooms
  • 3757 sq ft of conference space
  • 349 sq. m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Grand Palladium Jamaica Resort & Spa All Inclusive offers 540 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to balconies. Beds feature down duvets. 32-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower with in-room jetted baths, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Zentropia has 9 treatment rooms. Services include deep-tissue massages, Swedish massages, facials and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 restaurants
  • 17 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bhogali
  • El Dorado
  • Mo Bay
  • Poseidon
  • Sumptuori

Things to do

  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,757 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 15 buildings
  • 3 floors
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
A service charge of USD 18 per order applies for room service.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 50 per person, per day and includes use of: sauna; hot tub; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium
Grand Palladium Jamaica All Inclusive Lucea
Grand Palladium Jamaica All Inclusive
Grand Palladium Resort All Inclusive
Jamaica Grand Palladium
Jamaica Grand Palladium All Inclusive
Jamaica Grand Palladium Resort
Palladium All Inclusive
Palladium Resort
Grand Palladium Jamaica Hotel Lucea
Grand Palladium Jamaica Resort & Spa Lucea
Grand Palladium Jamaica Resort Spa All Inclusive
Grand Palladium Jamaica Resort All Inclusive Lucea
Grand Palladium Jamaica Lucea
Pallaum Jamaica Inclusive Luc
Palladium Jamaica & Inclusive
Grand Palladium Jamaica Resort Spa All Inclusive
Grand Palladium Jamaica Resort & Spa All Inclusive Lucea
Grand Palladium Jamaica Resort & Spa All Inclusive Resort
Grand Palladium Jamaica Resort & Spa All Inclusive Resort Lucea

Frequently asked questions

What is the cancellation policy at Grand Palladium Jamaica Resort & Spa All Inclusive?

Grand Palladium Jamaica Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Jamaica Resort & Spa All Inclusive?

As of 25 Apr 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Jamaica Resort & Spa All Inclusive on 12 May 2026 start from AU$431, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Jamaica Resort & Spa All Inclusive?

Yep, Grand Palladium Jamaica Resort & Spa All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium Jamaica Resort & Spa All Inclusive?

The closest beach to Grand Palladium Jamaica Resort & Spa All Inclusive is Seven Mile Beach (27.5 km).

Is there a spa on site at Grand Palladium Jamaica Resort & Spa All Inclusive?

Yep, Zentropia is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Grand Palladium Jamaica Resort & Spa All Inclusive have a pool?

Yep, and guests love it! Grand Palladium Jamaica Resort & Spa All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Grand Palladium Jamaica Resort & Spa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium Jamaica Resort & Spa All Inclusive?

Grand Palladium Jamaica Resort & Spa All Inclusive features a private beach, 3 beach bars and 5 outdoor pools. All guestrooms come with Private jetted baths and 24-hour room service.

What makes Grand Palladium Jamaica Resort & Spa All Inclusive a romantic place to stay?

1 hot tub and ocean-view dining, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Jamaica Resort & Spa All Inclusive.

Is Grand Palladium Jamaica Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Grand Palladium Jamaica Resort & Spa All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Jamaica Resort & Spa All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Grand Palladium Jamaica Resort & Spa All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Grand Palladium Jamaica Resort & Spa All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grand Palladium Jamaica Resort & Spa All Inclusive?

Relax with a coldie at the 3 beach bars, 3 poolside bars or 17 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Grand Palladium Jamaica Resort & Spa All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Jamaica Resort & Spa All Inclusive?

No, only service animals are allowed.

Grand Palladium Jamaica Resort & Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 744 out of 1570 reviews
Rating 8 - Good. 378 out of 1570 reviews
Rating 6 - Okay. 226 out of 1570 reviews
Rating 4 - Poor. 106 out of 1570 reviews
Rating 2 - Terrible. 116 out of 1570 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Khikmat

Stayed 6 nights in Jan 2026

8/10 Good

Victor Manuel tamayo

Stayed 6 nights in Jan 2026

10/10 Excellent

Hester, Austin

Stayed 4 nights in Dec 2025

8/10 Good

Jasmit

Stayed 6 nights in Jan 2026

6/10 Okay

Shelby, Providence

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
For the first 3 days, the initial room had a bad ceiling water leak that they attempted to fix twice with no luck. Finally we were moved to a different room that was also in need of update, but it was ok. Some of the staff members were nice, others were rude, and almost all of them highly inappropriate asking personal questions, and obviously, not trained to deal with diversity and inclusion. We are a 2 female couple and everyone asked if we were daughter and mom. We did not enjoy the food; most options were very greasy. The a la carte restaurant options were ok overall, but would not recommend the Asian one (very loud, servers are slow, food is horrible). The drinks were as bad as they can be and staff could use a better bartender training to differentiate between a margarita, mojito, or perhaps, any other drink. However, the area we enjoyed the most was Las Brisas bar. Although all the mix drinks taste bad, and the beer was not ice cold as we expected, the staff was amazing and welcoming. Unfortunately the hotel failed to meet our expectations for this very special milestone celebration (10 year marriage anniversary) and we are not sure if it is a placed that we would either visit again or recommend to friends or family. We understand that culturally our marriage might look different to the people of Jamaica, but the hotel could use the investment to train their personnel...i mean, come on people, it is 2026.
Stayed 6 nights in Jan 2026

6/10 Okay

Kimberly

Stayed 7 nights in Jan 2026

10/10 Excellent

Ishan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort with great NYE celebrations
Stayed 3 nights in Dec 2025

10/10 Excellent

Sandra Kay

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was courteous and the rooms were spotless
Stayed 4 nights in Jan 2026

6/10 Okay

Claudine

Travelled with family
Disliked: Cleanliness, amenities
Our tub in our suite was dirty and when we told them they said they would send someone but no one came! We also never got our room cleaned!
Stayed 2 nights in Jan 2026

2/10 Terrible

Mehdi

Stayed 6 nights in Dec 2025

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely stay…clean and nice. Large property but walkable. Loved the beaches especially the one by the fish restaurant.
Stayed 2 nights in Jan 2026

10/10 Excellent

Chakeema

Stayed 1 night in Jan 2026

2/10 Terrible

Hesamedine

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have several issues that directly will contact with Expedia in regard my resort. Poor service, no blankets, no ice machine, no shampoo, water stop
Stayed 6 nights in Dec 2025

10/10 Excellent

Stephanie

Stayed 4 nights in Jan 2026

10/10 Excellent

Zoia

Stayed 1 night in Jan 2026

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, excellent service and lots of evening activities for all ages.
Stayed 2 nights in Jan 2026

10/10 Excellent

Rajiv

Stayed 5 nights in Dec 2025

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, amenities
Cleaning staff was excellent in room but the food was average
Stayed 5 nights in Dec 2025

6/10 Okay

Zachary William

Travelled with family
Liked: Cleanliness
Only buffet for breakfast and lunch when claiming 25 restaurants . I reserve 2 rooms for a family of 5 with 3 little kids and they separated our rooms. The a/c I one room didn’t work. No mojito’s anywhere on the resort.
Stayed 6 nights in Dec 2025

2/10 Terrible

Latresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience! Not recommended!
Stayed 2 nights in Jan 2026

8/10 Good

Kimberly, Albuquerque

Travelled with group
Disliked: Cleanliness, amenities
Rooms including bathrooms and sheet were dirty. The staff were great for the most part, sometimes they seem to catch an attitude but pools were good, some parts of the pool were very dirty, almost looked like goo
Stayed 4 nights in Dec 2025

8/10 Good

Cleon

Stayed 2 nights in Jan 2026

8/10 Good

Andre

Travelled with family
Liked: Cleanliness
The rooms were reasonably clean. The staff were really friendly and helpful. However we saw a cockroach crawling on the food. I informed a member of staff but the food was not removed, which was concerning. It made us very cautious when eating in the restaurants.
Stayed 4 nights in Dec 2025

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff.
Stayed 3 nights in Dec 2025

6/10 Okay

Jeff

Disliked: Property conditions & facilities
Attention to detail was not evident
Stayed 4 nights in Dec 2025