2/10 Terrible
Laura
Business traveller
29 Apr 2025
Disliked: Staff & service
Dishonest Management... DO NOT STAY HERE
It was comfortable enough to sleep in, until @ 1:30am the guest nextdoor began banging furniture, singing, speaking, & playing music, all VERY loudly. It woke me up, was startling, sounded like it was in my own room, & went on for 3HRS. 4:30am I alerted the night mgr, who threatened the drunk/high guest w/ calling the cops. I asked if I could switch rms, since I had to travel later in the morning. He said there were no other rms. The guest didn’t get quiet. At 4:45am I packed my things & asked the night mgr for a refund. He said he couldn’t, but the day-mgr could & I shouldn’t have difficulty getting a refund. I left, & went to a rest stop about ½hr down the hwy & took a 2hr nap in the backseat of my cramped sedan to avoid falling asleep @ the wheel. I PREFERRED TO SLEEP ON THE SIDE OF THE HWY IN A SMALL BACKSEAT THAN AT RED ROOF INN IN MONROE. Despite many attempts to receive a refund & being told by the night mgr a refund would be possible, mgmt has denied the refund at least 3 separate times, with different stories each time: The stay was non-refundable. She’s not authorized to give the refund & can’t reach her boss. After being put on hold for a while, she blames it on Hotels.com. “They be lyin’.” She stated that it was not the hotel mgmt denying the refund, but instead the Hotels.com rep was incentivized to not provide a refund. But, when pressed, she denied it on the grounds that no one else had complained about the disorderly guest, despite the night mgr's involvement
Laura
Stayed 1 night in Apr 2025
