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Neptune Beach Resort

4.0 star property

Photo gallery for Neptune Beach Resort

A pool surrounded by palm trees and a beach view.
A calm waterfront with a boat docked near a concrete walkway, surrounded by lush palm trees and a building in the background.
A dining area with tables set for two, overlooking a pool and palm trees.
A spacious lobby with a pool table, comfortable seating, and a staircase leading to upper floors.
A building with a thatched roof, large windows, and a central staircase leading to an upper level.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$342
includes taxes & fees
3 Sept - 4 Sept

Explore the area

View map
Bamburi Beach, Mombasa, 83125
  • Place, Mombasa Go-Kart
    ‪3 min walk‬
  • Place, Bamburi Beach
    ‪10 min walk‬
  • Place, Nyali Beach
    ‪16 min drive‬
  • Airport, Mombasa (MBA-Moi Intl.)
    ‪27 min drive‬

Room options

View all photos for Suite

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Suite

  • Partial ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room

A hotel room with a large bed, a TV, a desk, and a balcony with a view.

Superior Room

  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with a bed, curtains, a ceiling fan, a window with curtains, a chair, a table with a tray, and a view of palm trees.

Standard Room

  • Garden view
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Ocean Front Room

In-room safe, desk, free cots/infant beds, free WiFi

Superior Ocean Front Room

  • 30 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room

In-room safe, desk, free cots/infant beds, free WiFi

Standard Room

  • 27 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

About the area

Mombasa

An all-inclusive stay in Mombasa awaits you at Neptune Beach Resort. Within just a 15-minute stroll, you'll find Mombasa Go-Kart and Bamburi Beach. Highlights at this hotel include 3 bars/lounges, a restaurant and an outdoor swimming pool. .Enjoy the nightclub, free kids' club, kids' swimming pool and pool loungers. A meeting room, conference space, and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free self parking. .In the area of this 4-property class Mombasa hotel, you'll find Nyali Beach.

What's nearby

  • Mombasa Go-Kart - 3 min walk - 0.3 km
  • Bamburi Beach - 10 min walk - 0.8 km
  • Nyali Beach - 16 min drive - 11.3 km
  • Fort Jesus - 22 min drive - 16.1 km
  • Diani Beach - 59 min drive - 51.7 km

Getting around

  • Mombasa (MBA-Moi Intl.) - 48 min drive

Restaurants

  • ‪Shots Bar and Bistro - ‬5 min drive
  • ‪The Splash Park Restaurant - ‬5 min drive
  • ‪Char Choma - ‬3 min drive
  • ‪Dublin Street - ‬6 min drive
  • ‪Kingston Beach Lounge - ‬5 min drive

About this property

Neptune Beach Resort

Neptune Beach Resort is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Neptune Beach Resort offers its guests an outdoor pool and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A nightclub, a library, and a terrace are also featured at the business-friendly Neptune Beach Resort. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Mombasa hotel.

  • 78 guestrooms or units
  • 3 bars or lounges
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Neptune Beach Resort offers 78 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. This Mombasa hotel provides complimentary wireless Internet access. Bathrooms include a shower and hairdryers. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Library
  • Nightclub
  • Outdoor pool
  • Snorkelling

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • Lift

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Neptune Beach Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Neptune Beach Mombasa
Neptune Beach Resort
Neptune Beach Resort All Inclusive
Neptune Beach Resort All Inclusive Mombasa
Neptune Resort
Neptune Beach All Inclusive Mombasa
Neptune Beach Resort Mombasa
Neptune Beach Mombasa
Hotel Neptune Beach Resort Mombasa
Mombasa Neptune Beach Resort Hotel
Hotel Neptune Beach Resort
Neptune Beach Resort All Inclusive
Neptune Beach
Neptune Beach Resort Hotel
Neptune Beach Resort Mombasa
Neptune Beach Resort Hotel Mombasa

Frequently asked questions

What is the cancellation policy at Neptune Beach Resort?

Neptune Beach Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Neptune Beach Resort?

As of 5 Aug 2026, prices found for a 1-night stay for 2 adults at Neptune Beach Resort on 3 Sept 2026 start from AU$342, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Neptune Beach Resort?

Yep, Neptune Beach Resort has a free self car park.

Are there any beaches close to Neptune Beach Resort?

Yep, Neptune Beach Resort is a short 11-minute walk from Bamburi Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Does Neptune Beach Resort have a pool?

Neptune Beach Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Neptune Beach Resort?

Neptune Beach Resort features a nightclub, an outdoor pool and 3 bars.

What makes Neptune Beach Resort a romantic place to stay?

Ocean-view dining, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Neptune Beach Resort.

Is Neptune Beach Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Neptune Beach Resort is a hit with families.

Is there a free airport shuttle available at Neptune Beach Resort?

No, Neptune Beach Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Neptune Beach Resort?

Yep, you can grab a meal at Neptune Beach Resort's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Neptune Beach Resort?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Neptune Beach Resort?

No, pets and service animals are not allowed.

Neptune Beach Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 57 reviews
Rating 8 - Good. 26 out of 57 reviews
Rating 6 - Okay. 11 out of 57 reviews
Rating 4 - Poor. 3 out of 57 reviews
Rating 2 - Terrible. 3 out of 57 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Bhima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel
Stayed 6 nights in Feb 2024
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel could use an update in terms of interior design. Bedroom was not great and wifi didn't work in the rooms. Food was hit or miss.
Verified review

6/10 Okay

Audre

Liked: Cleanliness, staff & service
This property is nice, but the pool was small pool and the sun chairs had no umbrellas. It was shaded however you had to move your chair often due to the sun/shade depending on time of day. But overall, it was a good experience. Rooms were nice and clean but noisy hallways.
Stayed 2 nights in Aug 2024
Verified review

4/10 Poor

Edward

Liked: Staff & service
Disliked: Cleanliness
The builder's started work at 5am in the morning making lot of noises, i had to live the hotel one day earlier because of early morning noise very bad
Stayed 14 nights in Nov 2024
Verified review

10/10 Excellent

Bjarne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk oplevelse, meget venlige personale, og meget hjælpsomme, maden var i top, altid meget at vælge imellem, tak for opholdet, kommer helt sikkert igen
Stayed 11 nights in May 2023
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant stay. The all inclusive package comes with free wine, beer, soda juice and snacks. Comes in handy when you have kids
Stayed 2 nights in Apr 2022
Verified review

2/10 Terrible

Doctari

Liked: Cleanliness, amenities
Everyone wanted money. The evening DJ refused to play anything but brain washing Bass repetitive music just like brain washing. When I asked this to be changed for 2 nights I was told Hakna Mata. Which usually means No problem except for when there is a Problem. In frustration I left the hotel but was told that I could not as I owed about 20,000 KSH. 1000 had already been paid. I said put it on my credit card like a good hotel would do. They said No I must pay in cash. This in violation of multiple laws. So it is a beautiful location with wonderful staff and food and Services. I highly recommend the Hotel with the stipulation that in you want to be asked for extra money in violation of the Law and a place where you get what they want and not what you want... PLEASE Stay here. I won't.
Stayed 7 nights in Aug 2019
Verified review

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neptune Beach

Enjoyable
Stayed 4 nights in Mar 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip for rest and relaxation. Tough to enjoy the beach with people always trying to sell you stuff. But found the public beach which was a lot more fun and enjoyable.
Stayed 4 nights in Aug 2017
Verified review

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Return Visit

Got a great welcome from all the staff. The hotel was very quiet - not many guests. Everything was as expected from previous visits. The food was excellent - sometimes plate service and sometimes buffet. The rooms were always cleaned well and towels were changed daily. The staff were always very helpful. The usual entertainment was on almost every night - acrobats, dancers.
Stayed 14 nights in May 2017
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

4 star and all inclusive??????.

The hotel is clean.long beach full of hotels. Very poor service in all ways.food is ox liver 2times a week .you get the most cheapest wine on earth and only one brand. Non service minded workers,but very polite.un experienced bartenders.TOO EXPENSIVE HOTEL for what you get in return.spend your all inclusive somewhere else if you really want to enjoy.
Verified review

6/10 Okay

Robert

Disliked: Room comfort

Just Averge

Most of the hotels along Bamburi Beach are rundown and this is no exception. The towels are old, stained and rough and there was really nothing to compliment the hotel about. However, this is East Africa and one has to remember that the corruption and civil strive has hit the tourism industry hard.
Verified review

8/10 Good

Roselyne

Liked: Cleanliness, staff & service, room comfort

Amazing

The stay was very nice and enjoyable
Verified review

10/10 Excellent

Kibrom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel awesome staff amazing food and locatio

I was at this hotel for work purposes and I must say i was amazed by everything in this hotel, the staff are amazing and accommodated most of my request at all hours.
Verified review

2/10 Terrible

Rishad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor

Never again
Verified review

8/10 Good

René Lundqvist

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt .

Godt sted og god mad , det eneste minus er at sengen er ikke god og der er russere som kan være meget højt rystende.
Verified review

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really Enjoyed my stay there, Great Animation Team

Really Enjoyed my stay there, Great Animation Team who will keep you on your toes with activities of sorts, water sports, stretches .. etc and also some nightlife shows, the place was fun. Pools are nice, and the staff very friendly. Great variety of cuisine selections as well, for the 3 main meals.
Verified review

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hier ist der Gast König.

Das Hotel ist wie wir finden einfach empfehlenswert. Die Zimmer sind schön und geräumig, alles funktionierte. Das Servicepersonal ist einsame spitze. Die Jungs und Mädels sind freundlich, zuvorkommend und geben ihr bestes um euch den Urlaub so schön wie möglich zu machen. Also ich kann das Neptune echt nur empfehlen. Preis/Leistung sehr gut!
Verified review

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a great time there

The time i spent there is a life time memory i will cherish. the staff were friendly, services were excellent and the hotel was beautiful and relaxing
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great ocean front resort

The Neptune Beach Resort provided a great location for a peaceful and relaxing break. The hotel was clean and well maintained; similarly the rooms were clean and well maintained. My only issues with the room were that there was only one channel on the TV and the fact that a fee was charged for the in room safe. I choose the all inclusive option with respect to meals and drinks. I was not disappointed with the quality and variety of food and drinks available - Unlimited Tusker beer, locally brewed spirits and soda or tea and coffee. The resort had a nice big pool and fronted the ocean. Security was also good.
Verified review

6/10 Okay

SUZANNE

AVERAGE

Average hotel....service was good. Food was sort of monotonous although presented very well. Even though its "All inclusive" but the alcohol at the bar was all local drinks which you dont wanna risk. Cannot recommend it for young holiday makers....its clientele is quite old.
Verified review

8/10 Good

Demir/Mariam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Such a wonderful location and facility

It is our second stay and we enjoyed every moment of our stay.
Verified review

8/10 Good

Sissi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a really nice hotel - much smaller than some of the nearby resorts, it gives you a very homey feeling. It was perfect for a 4-day romantic get-away.
Verified review

2/10 Terrible

Ilir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neptune hotel

If you want to enjoy your holidays please dont book this hotel
Verified review

8/10 Good

Affe

Liked: Cleanliness, staff & service, property conditions & facilities

Ystävällinen palvelu...

Kelpo hotelli mutta huoneen varustelun viimeistely ei ihan ykkösluokkaa, TV:n ääni ei toiminut kun kikkailemalla ja wifi ei toiminut huoneessa, ainoastaan aula- ja ravintolatiloissa. Palvelussa sitten kyllä venyttiin kun osasi asian esittää oikein ;)