Wotif Verified Review
3 / 5
The location was a bit odd, seemingly in the middle of a residential suburb. Some of the advertising photos are misleading as multiple photos are used from other sites.
Saying that the room was very nice and very clean and comfortable but the 'garden view' was a colorbond roof with some trees behind. Check in was great and the girl that served us was fantastic and very friendly, thank you. The room also had some special items as it was a special occasion.
The staff in the roof top bar/restaurant however were terrible. All young and no one experienced to run the service. Told 3 times that they offered table service but no one came! It wasn't that busy and the staff were walking around and chatting so I had to go to the bar to order, and again to pay as no one came to ask did we want another drink etc....There was also an older couple in front of us that kept looking around for service which also never came! When I explained this on leaving I got the typical millennial attitude of oh, ah, it got busy etc. and a fake apology. My advice is to get an experienced front of house person to run the staff.
As I said, the room and check in staff are great but the roof top was not. A guest should not have to chase staff for service....
For the price it was not worth it.
Bannisters Pavilion Mollymook
A verified traveller stayed at Bannisters Pavilion Mollymook
Posted 2 months ago