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4.0 out of 5

"Property nice. Room needs a bit of love. " More

By a verified traveller on Sat 05 Jun 2021

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Hotel Description

A romantic stay in Mission Beach awaits you at Castaways Resort & Spa Mission Beach. Within steps you'll find Mission Beach and Clump Mountain National Park within a 10-minute stroll. Highlights at this beachfront hotel include 2 outdoor swimming pools, a full-service spa, and a restaurant.

You can enjoy LCD TVs with digital channels, and all 44 rooms feature free WiFi, ceiling fans, and hair dryers. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Room service, phones, and irons/ironing boards are also available. Change of towels is available on request.

A day of pampering at Drift Spa can include deep-tissue massages and hot stone massages along with body treatments and aromatherapy. At the hotel's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite fitness center and pool loungers. Plus you'll find free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of train pick-up service.

Places within a 30-minute walk of this 4-star Mission Beach hotel include Mission Beach Community Arts Centre and Djiru National Park.

Beachfront Resort Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$211* Per night/room 24 Aug. - 25 Aug.

Beachfront Island Spa Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Beachfront Two Bedroom Spa Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Beachside House

Bed Count 1 King Bed Maximum Occupancy 6 Max

Beachfront Coral Sea Resort Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Beachfront Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Castaways Resort & Spa Mission Beach ratings based on 273 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Castaways Resort & Spa Mission Beach

Everyone (145) Couples (82) Business (2) Family (40) Other (1)
2 out of 5
The beach

Posted by on 9 Jul. 2021

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3 out of 5
Property nice. Room needs a bit of love.

Posted by on 5 Jun. 2021

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4 out of 5
Great location! Beautiful ocean view with walking tracks close to restaurants.

Posted by on 4 Jun. 2021

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3 out of 5
The view and location are absolutely wonderful but the entire resort is completely run down. They have clearly poured all of their money into the restaurant (which was also lovely although disorganized). We booked a “Beachfront Family Room” (#103) for 4 people. However, the room absolutely does NOT accommodate a family. The very small kitchen had no sink/tap and the world’s smallest bar fridge. The main bed was placed in the middle of the living area with no room to relax as a family (no lounge, only 2 outdoor chairs and a small patio table were provided squeezed into a corner). The 2nd bedroom didn’t have a single PowerPoint. The bathroom mirror had glue marks throughout the entire surface and terrible light and was infested with ants. There was a lot of rot around the window frames and the entire room was very run down. It gave the impression they have cut previous rooms in half to maximize capacity without a thought for usability. The bedding however was very comfortable and views are great.

Posted by on 30 May 2021

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5 out of 5
The proximity to the ocean/coast is amazing. The view is fantastic. The restaurant was wonderful.

Posted by on 11 May 2021

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5 out of 5
Excellent accommodation, very clean , amazing view . Staff are very friendly and helpful with great knowledge of the area. The food at the restaurant is amazing, definitely worth a visit. Would recommend this property be high on anyone’s list to stay in the area.

Posted by on 20 Apr. 2021

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Comment from Hotel Management

5 May 2021 by Rooms Division Manager

Thanks very much for your lovely feedback. We look forward to welcoming you back. Kind Regards, Lynne Scanlan.

1 out of 5
Nothing over priced for a very low class place not recommended

Posted by on 12 Apr. 2021

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Comment from Hotel Management

5 May 2021 by Rooms Division Manager

Thanks for your feedback. I am unsure from your review any concerns you had with your stay to address. Kind Regards, Lynne Scanlan.

2 out of 5
Disappointed - poor disinterested service and property was tired/run down.

Posted by on 14 Jan. 2021

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4 out of 5
We enjoyed our stay in a beachfront room. The room could do with an update as was looking a little tired. The location is great with a few bars and restaurants just a short walk away. The restaurant on site is also good.

Posted by , from Melbourne on 5 Jan. 2021

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Comment from Hotel Management

6 Jan. 2021 by Rooms Division Manager

Dear Monique - thanks for the time in posting a review. Glad you had a enjoyable time with us we review all feedback together as a Management team. Kind Regards, Lynne Scanlan. Rooms Division Manager

4 out of 5
The view is amazing. Staff are friendly & helpful.

Posted by on 2 Jan. 2021

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Comment from Hotel Management

5 Jan. 2021 by Rooms Division Manager

Thanks very much for taking the time to post your review. Glad you enjoyed your stay. Kind Regards, Lynne Scanlan Rooms Division Manager.

About the Castaways Resort & Spa Mission Beach

Location 2 Pacific Parade, Mission Beach, QLD 4852

Property Features

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. At Castaways Resort & Spa Mission Beach you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a fitness center and a garden. Free self parking is available. Smoking is allowed in designated areas at this 4-star Mission Beach hotel.

  • 44 guestrooms or units
  • 3 levels
  • 2 buildings
  • 161 sq ft of conference space
  • 15 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • ATM
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (144.9 km / 90.1 mi)
  • Property shuttles: Train station pick-up
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Castaways Resort & Spa Mission Beach offers 44 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Beds feature premium bedding. 32-inch LCD televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Mission Beach hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Electric kettle
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Free tea bags/instant coffee
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

BUKO Restaurant - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Number of treatment rooms 1
  • Aromatherapy treatments
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage

Hotel Policies

Check-in

  • Check-in time starts at 7:00 AM
  • Minimum check-in age is: 18
  • Check-in time ends at 7 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 7 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 7 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Car recommended
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 35 for adults, AUD 10 and AUD 35 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Castaways Mission Beach
  • Castaways Mission Beach Resort
  • Castaways Resort Mission Beach
  • Mission Beach Castaways
  • Mission Beach Castaways Resort
  • Castaways Hotel On Mission Beach
  • Castaways Resort & Spa Mission Beach Hotel Mission Beach
  • Castaways Resort And Spa Mission Beach
  • Castaways Resort On Mission Beach
  • Castaways & Mission Mission
  • Castaways Resort & Spa Mission Beach Hotel
  • Castaways Resort & Spa Mission Beach Mission Beach
  • Castaways Resort & Spa Mission Beach Hotel Mission Beach

You should know

  • Castaways Resort & Spa Mission Beach offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.