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Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa

Property class: 4

Photo gallery for Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa

A hallway with a tiled wall and a sign reading "HAMAM".
An indoor swimming pool with a glass ceiling and a waterfall feature.
A modern hotel room with a large bed, a desk, and a view of the city.
A breakfast buffet with various food items and a decorative tree.
A hotel with a modern facade, multiple floors, and a prominent entrance with a canopy.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
The current price is AU$152
includes taxes & fees
25 Oct - 26 Oct

Explore the area

View map
Parc Technoland Zi Champ Dolin - 9, Rue Aime Cotton, Saint-Priest, Rhone, 69800
  • Place, Koezio Lyon
    ‪6 min drive‬
  • Place, Genas Karting
    ‪7 min drive‬
  • Place, Eurexpo Lyon
    ‪8 min drive‬
  • Airport, Lyon (LYS-Saint-Exupery)
    ‪21 min drive‬

Room options

View all photos for Double Room

A hotel room with a large bed, a desk, and a chair. There is a bathroom visible through an open door.

Double Room

8.8 out of 10
Excellent
(35 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 2 single beds

A hotel room with two beds, a wooden headboard, wall-mounted lamps, and a large window with curtains.

Double Room, 2 single beds

8.8 out of 10
Excellent
(8 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite with SPA Access

A modern hotel room with a large bed, a view of the city through a glass door, and a balcony with a view of the cityscape.

Suite with SPA Access

  • City view
  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed (SPA access)

A hotel room with a large bed, a desk, and a chair. There is a bathroom visible through an open door.

Superior Room, 1 Double Bed (SPA access)

8.6 out of 10
Excellent
(12 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Room, Multiple Beds

  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

A hotel room with a large bed, a desk, and a chair. There is a bathroom visible through an open door.

Standard Room, 1 Double Bed with Sofa bed

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

A hotel room with a large bed, two bedside tables, a wall-mounted TV, and a seating area with a patterned chair.

Superior Room, 1 Double Bed with Sofa bed

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds

A hotel room with a large bed, a red accent wall, a red chair, and a small table with a magazine.

Room, Multiple Beds

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 Double Bed

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About the area

Saint-Priest

A family-friendly stay in Saint-Priest awaits you at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa. You'll be 3.7 km (2.3 mi) from Genas Karting and 3.9 km (2.4 mi) from Eurexpo Lyon. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A relaxing visit to THALGO can include deep-tissue massages and sports massages along with detox wraps, body wraps and mani/pedis. The brasserie, La Rose Des Vents, serves French cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, 24-hour gym, Turkish bath/hammam and Hot tub. 7535 square feet (700 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a sauna and a snack bar/deli. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .Within a 20-minute drive of this 4-property class Porte Des Alpes - Mi Plaine - Manissieux hotel, attractions include Groupama Stadium and Westfield La Part-Dieu.

What's nearby

  • Koezio Lyon - 6 min drive - 4.1 km
  • Genas Karting - 7 min drive - 3.5 km
  • Fort Bron - 8 min drive - 5.4 km
  • Eurexpo Lyon - 8 min drive - 4.8 km
  • Hippodrome Bron-Parilly - 9 min drive - 5.8 km

Getting around

  • Jules Ferry Tram Stop - 4 min drive
  • Saint-Priest Station - 7 min drive
  • Lyon (LYS-Saint-Exupery) - 20 min drive

Restaurants

  • ‪Allardon - ‬5 min drive
  • ‪La Rose Des Vents - ‬2 min walk
  • ‪Burger King - ‬15 min walk
  • ‪McDonald's - ‬5 min drive
  • ‪Pic & Délices - ‬6 min drive

About this property

Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa

Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 7535 square feet (700 square metres) and includes conference space. A hot tub, a 24-hour fitness centre, and a sauna are also featured at the family-friendly Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa. Self parking is free.

This 4-star Saint-Priest hotel is smoke free.

  • 1 building
  • 149 guestrooms or units
  • 7 levels
  • Conference rooms
  • 7535 sq ft of conference space
  • 700 sq. m of conference space
  • Built in 2012
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa offers 149 accommodations with a safe and a hairdryer. Beds feature pillowtop mattresses. A pillow menu is available. Flat-screen televisions come with satellite channels.

This Saint-Priest hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and change of towels can be requested.

THALGO has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.

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A woman in a swimming pool with a red arch and tiled walls.
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  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 851 reviews
The price is AU$135
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 20 for adults and EUR 10 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Rose Des Vents

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Table tennis
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free rollaway/extra bed
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 7,535 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (75 centimetre high)
  • Handrails in stairways (108 centimetre high)
  • Lift (90 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Raised toilet seat (46 centimetre high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (80 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (79 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2012
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Heating
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per day
  • Weight limit: 22 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.86 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20.00 for adults and from EUR 10.00 for children
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Cheques-vacances, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, ANCV Chèques-vacances, cash and mobile payments. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Kyriad Prestige Est Saint Priest
Kyriad Prestige Est Saint Priest Hotel
Kyriad Prestige Est Saint Priest Hotel Lyon Eurexpo
Kyriad Prestige LYON EST Hotel
Kyriad Prestige LYON EST

Frequently asked questions

What is the cancellation policy at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa?

Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa?

As of 24 Oct 2026, prices found for a 1-night stay for 2 adults at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa on 25 Oct 2026 start from AU$152, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa?

Yep, Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa has a free self car park.

Is there a spa on site at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa?

Yep, THALGO is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa have a pool?

Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa?

Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa features a full-service spa, an outdoor pool and an indoor pool. All guestrooms come with pillowtop beds and 24-hour room service.

What makes Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa.

Is Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa family-friendly?

You bet! With amenities such as children's meals and a playground, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa is a hit with families.

Does Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa serve breakfast?

Sure does, buffet breakfast is served on weekdays between 6:00 AM and 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa?

No, Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa?

Check-in begins at 3 PM. Check-out time is noon.

Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 558 out of 1001 reviews
Rating 8 - Good. 300 out of 1001 reviews
Rating 6 - Okay. 79 out of 1001 reviews
Rating 4 - Poor. 38 out of 1001 reviews
Rating 2 - Terrible. 26 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great check in, responsive staff. Lovely breakfast, quiet room
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was gracious and helpful. The breakfast and dinner were excellent. The only negative was the ongoing renovation. Still a very good value and close to CDG with complimentary shuttle.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
The room was poorly located with a view completely obstructed by a tree 50cm away. A shame for a 4-star hotel.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff, food was amazing, the place was clean and the spa was very nice.
Stayed 8 nights in May 2024
Verified review

2/10 Terrible

Disliked: Staff & service
this was not about breakfast menus....this is about being one of the worst hotels I have been to in years ...don't even know where to start here with how bad it was.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff were friendly and accommodating. Wonderful restaurant!
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
top
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to reach in few minutes driving the Expo center
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

The hot tub had no water in it on the morning I was leaving ridiculous …
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
The staff were warm and friendly. Unfortunately the rooms are getting very tired. The shower has visible mould in the grouting, as did the shower head. The towels were thin and smelled dusty. Some simple updates like refreshing the towels and changing shower heads would be welcome improvements.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Only one working elevator
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel staff fantastic clean and facilities great a little confusing over final bill but overall very good
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Staff & service, amenities
Bra personal
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is good. Just that the electricity charger didn't work.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Super
Stayed 1 night in Jul 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty. Dirty towels, bedding, coffee machine and floors. No slippers with bath robes for the spa. Spa facilities were limited to an hour a day even with the ‘spa room’. The spa was awful anyway and steam room stink of damp. The spa is nowhere near the pool either. This hotel is hardly ‘prestige’.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service
- Rude reception staff, games were not properly taken care of in the hall area. Room was clean and big otherwise.
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Says that the employees speak English…we tried to ask for laundry services and the employee started to look up what we were saying on her cell phone. We asked for ice a couple times and she had no idea what we were saying so we went to the bar to ask. We were there on the weekend so maybe the English speaking employees only work during the week. Overall a nice stay.
Stayed 3 nights in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms that are not clean and lousy service

We checked in 1 min early and asked if our room was ready, the lady at the reception said “our rooms are always clean”. Well. Coming up to our room it was indeed not clean. When back down and got a new room. When back up and the lights did not work. Came back down and then got the information that we needed a different card than the one we got. No more than “I’m sorry” after I came down with a lot of packing. The new room was kind of clean but the bathroom really need a deep clean. We both got suspicious bites after sleeping in the bed.
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Disaster.

Booked a room with spa access at the 'spa hotel'. Was dissappoinyed to find that the spa doesnt open until 11am so i was unable to use it. Despite the information in the room saying it was open from 0600-2300. I asked for a reduction in the cost becauee of this however it wss declined becauee 'you booked voa expedia'. What kind of an excuse is that... it is pathetic really. If expedia didnt exist i wouldnt have even been aware of the hotel and the revenue of the hotel would be significantly less. Coffee machine in the room was broken. Spewed coffee everywhere. I informed the reception and requested the room to be cleaned. Nothing was cleaned. No water in the 30 degree hot room. No water in the 30 degree gym. Aas informed i could park underground however on my return the shutters were down and didnt open so i had to reverse up the ramp. Basically every element of the stay was a disaster.
Stayed 1 night in Jul 2024
Verified review

4/10 Poor

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Comme un moulin

The internal door lock is not working. we have informed the reception and they told us, it is normal. we found it quite strange as anybody with a card can get in our room while we need privacy. the next day, in the morning. around 9am, someone get into our room when we were sleeping. that person rushed out from our room when i sit up to look who's there. later, around 10am. while my husband and I were preparing to get changed. the room service open our door and get in. i told her : Sorry, but we are here. she doesnt care, get into the bathroom and change the towels. i followed her and told her that she is disturbing us and should wait for us to leave the room before to clean it. she replied that she didnt understand me before and leave, by saying : if you need privacy you hand the sign. We just woke up and when she get into our room, my husband was without pant and me, nearly get off my shirt.... i reported to the reception, who told me i was not the first one this morning. and she will inform the head of service. for the drinking water, you need to take them at the reception, they dont left them in the room. the room is not very clean. Quite disapointed for a "prestige" level. it should be a normal Kyriad with such level.
Stayed 2 nights in Jul 2025