2/10 Terrible
Stefan, Iasi
16 Nov 2025
Lack of humanity and they care less for families with small children!
Arrived at 8pm with a 3yo and a 5yo all super tired after only 2 hours sleep the night before. Booked the hotel at 5pm on our way from Alexandria to Cairo and for some reason they couldn’t see our reservation. Asked them to give us a room so we can sleep and will figure out the reservation afterwards, told them in worst case will just pay again to them and get money back from Expedia. They refused to do so, we waited until 11pm because they insisted to contact Expedia and we had our flight at 4 am next morning.
Stefan
Stayed 1 night in Nov 2025





























