I had a miss-connect at MIA/the airlines did not code it as a reasons that they would grant hotel rooms, so I booked at Aloft so that I could be in a nice area for the 24 hours that I was stuck in Miami. The check in staff were great, gave me a tooth brush bc my luggage was at the airport.This is a busy hotel, so when I needed to talk to someone about a late check out, which I was willing to pay for, I was told to wait for the manager - we agreed that I would wait in the lobby, where I watched 20+ people receive service, but no one ever came to help me, as promised. Bc my time was ticking with the check out time, I went to the desk and asked again, clearly I was forgotten. I understand, it is a busy hotel. The late check out was granted - I was paying for it, but when I returned to my room at a time that was still within the regular check out hours, the cleaning staff was in the room/my items were removed - I was told that the front desk manager told them to clean my room/store my items. It was frustrating and the cleaning staff were nervous that they had done something wrong, which of course they had not. This hotel is fine.I had a fine night sleep, the bed is comfortable/the TV works well- has Netflix etc., the body products (blow dry bar) are spectacular as was the blow dryer, but the staff are too busy to properly manage guests' needs and if a do not disturb sign is still on a door within regular hours, a guest's items should not be removed. Not ideal.