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W Mexico City

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for W Mexico City

30-inch TV with satellite channels
Penthouse, 1 King Bed, Non Smoking, City View | Living room
Exterior
Cocktail bar
Penthouse, 1 King Bed, Non Smoking, City View

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Parking available
The current price is AU$531
includes taxes & fees
3 Oct - 4 Oct

Explore the area

View map
Campos Eliseos 252, Chapultepec, Mexico City, 11560
  • Auditorio Nacional
    ‪3 min walk‬
  • Avenida Presidente Masaryk
    ‪3 min walk‬
  • Parque Zoologico de Chapultepec
    ‪7 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 2 Queen Beds, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Hairdryer
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, City View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Hairdryer
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(35 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Hairdryer
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(13 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Hairdryer
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, City View, Corner

Suite, 1 Bedroom, City View, Corner

Suite, 1 Bedroom, City View, Corner

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Separate bedroom
Pillow-top bed
Designer toiletries
  • 47 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View, Corner

Suite, 1 Bedroom, City View, Corner

Suite, 1 Bedroom, City View, Corner

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Separate bedroom
Pillow-top bed
Designer toiletries
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, City View

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Hairdryer
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Hairdryer
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Separate bedroom
Pillow-top bed
Hairdryer
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 1 King Bed, Non Smoking, City View

Penthouse, 1 King Bed, Non Smoking, City View

Penthouse, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
Premium bedding
Hairdryer
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Mexico City

A luxury stay in Mexico City awaits you at W Mexico City. Within a short 5-minute stroll, you'll find popular places like Paseo de la Reforma and Auditorio Nacional. Highlights at this eco-friendly hotel include 2 restaurants, a full-service spa and a gym. .A day of pampering can include massages and aromatherapy along with access to the sauna. Living Room Bar serves Mexican cuisine. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, Hot tub and sauna as well as access to bike hire. Business amenities include 9 meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 11:30 AM. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 5-property class Polanco hotel include Chapultepec Park and Parque Zoologico de Chapultepec.

What's nearby

  • Auditorio Nacional - 3 min walk - 0.3 km
  • Avenida Presidente Masaryk - 3 min walk - 0.3 km
  • Parque Zoologico de Chapultepec - 7 min walk - 0.6 km
  • Chapultepec Park - 7 min walk - 0.6 km
  • Angel of Independence Monument - 4 min drive - 3.4 km

Getting around

  • Auditorio Station - 8 min walk
  • Mexico City Fortuna Station - 9 min drive
  • Benito Juarez International Airport (MEX) - 33 min drive

Restaurants

  • ‪La No. 20 - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪El Bajío - ‬2 min walk
  • ‪Living Room Bar - ‬1 min walk
  • ‪JW Marriott Executive Lounge - ‬2 min walk

About this property

W Mexico City

Luxury hotel with 2 restaurants and full-service spa
W Mexico City offers its guests a full-service spa, a health club, and Access to hot tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 9 meeting rooms. A sauna, a terrace, and multilingual staff are also featured at the luxury W Mexico City. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Mexico City hotel.

  • 1 building
  • 237 guestrooms or units
  • 25 levels
  • 2 dining venues
  • Built in 2003
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
W Mexico City offers 237 accommodations with minibars and a safe. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels.

Bathrooms include bathrobes, designer toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Similar properties

3 restaurants, breakfast, lunch, dinner served; Latin American cuisine

Hyatt Regency Mexico City

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 1,214 reviews
The price is AU$391
includes taxes & fees
21 Sept - 22 Sept
Hyatt Regency Mexico City

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (MXN 90 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 640 for adults and MXN 260 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Living Room Bar

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 30-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 550 per pet, per stay, plus a one-time cleaning fee of MXN 1350
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lb per pet)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 640 for adults and from MXN 260 for children
  • Valet parking fee: MXN 90 per night
  • Pet fee: MXN 550 per pet, per stay plus a one-off MXN 1350 cleaning fee
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses solar energy.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mexico City W
W Hotel Mexico City
W Mexico City
w Hotels Mexico City
w Mexico City Hotel Mexico City
Hotel W Mexico City
W Mexico City Hotel
W Mexico City Mexico City
W Mexico City Hotel Mexico City

Frequently asked questions

What is the cancellation policy at W Mexico City?

W Mexico City offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at W Mexico City?

As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at W Mexico City on 3 Oct 2025 start from AU$531.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at W Mexico City?

Yep, W Mexico City has valet parking for MXN 90 per night.

Is there a spa on site at W Mexico City?

Yep, there is an onsite spa at W Mexico City. You'll enjoy heaps of services like body scrubs, facials and body treatments.

What luxury perks are available at W Mexico City?

W Mexico City features a full-service spa, a health club and 2 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes W Mexico City a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at W Mexico City.

Does W Mexico City serve breakfast?

Sure does, buffet brekkie is available daily from 6:30 AM to 11:30 AM.

Is there a free airport shuttle available at W Mexico City?

No, W Mexico City does not offer an airport shuttle service.

Is there a bar or restaurant at W Mexico City?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at W Mexico City?

Check-in begins at 3 PM. Check-out time is noon.

W Mexico City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 674 out of 1006 reviews
Rating 8 - Good. 169 out of 1006 reviews
Rating 6 - Okay. 85 out of 1006 reviews
Rating 4 - Poor. 42 out of 1006 reviews
Rating 2 - Terrible. 36 out of 1006 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

manuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is centrally located in a hip, walking friendly and beautiful neighborhood.
Stayed 3 nights in Jun 2025

6/10 Okay

JUAN

Travelled with family
Disliked: Amenities
remodelaron habitaciones, estan muy sexosas, parece motel, en le buens entido, pero azulejos, espejos, no es loq ue uno espera de un w
Stayed 1 night in Feb 2025

2/10 Terrible

Rafiullah

Stayed 4 nights in May 2025

6/10 Okay

Darren

Travelled with partner
Liked: Cleanliness
Room was clean. Largish room and staff were friendly. - great gym - clean enough room The hotel is very dated and in need of a refresh - lifts are slow and bouncy - room design is terrible, no privacy to the bathroom/toilet/shower area and you can hear everything in the toilet. Which still manages to be a dark closet (same with the shower). The only window/view is from the bathroom not the bed so you have no privacy in the bathroom unless drawing a curtain in the bathroom and no view from the room… - tvs had no way to stream TV so you were stuck with whatever local Spanish channels with maybe some limited English. - room guide was confusing, had to call reception to explain what the dining/bar options are and was still confusing. Online information was hard to find. - very limited room service options - faint but strange foul odor in the hallway Overall the hotel is a reasonably clean, comfortable enough space but is a terrible design, lacks basic privacy in the bathroom. It is completely unsuitable for more than 1 person and in desperate need of a renovation. Its quality is not commensurate to the W brand or the price.
Stayed 8 nights in May 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and super friendly!
Stayed 4 nights in May 2025

10/10 Excellent

Shailesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well taken care of

We had a wonderful time at W Mexico celebrating 70th Birthday of four friends. Concierge sers were amazing. LUIS, Jasmine, Javier and David took care of all our need. Axel Uribe greets us every time we entered and exited hotel.
Stayed 4 nights in May 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Apr 2025

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb
Stayed 2 nights in Apr 2025

10/10 Excellent

ARREEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Shannan

Stayed 4 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The hotel feels a bit “tired”. The room key at the elevators did not work well and si have to go at least three times to get it yo work. Breakfast was amazing.
Stayed 2 nights in Apr 2025

6/10 Okay

Ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, especially in the dining room. The room was clean and comfortable. I didn’t like the design of the bathroom. There was no door for privacy. The toilet and shower were enclosed in 2 separate areas but when coming from the shower it was very cold since the bathroom was open. The room was quiet at night, but we could hear other guests and water running. The concierge gave us a fan the next night and we slept better with the sound.
Stayed 2 nights in Apr 2025

10/10 Excellent

Enrique

Stayed 1 night in Apr 2025

10/10 Excellent

BRENDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great, hotel is very pretty and the area is very nice
Stayed 1 night in Mar 2025

8/10 Good

Ursula

Stayed 3 nights in Mar 2025

6/10 Okay

Rajbeer

Stayed 5 nights in Mar 2025

6/10 Okay

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge, securities, waiters at bar, bellman were amazing. As well as spa. The hotel is good because of the people.
Stayed 3 nights in Mar 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

lina

Cool
Stayed 3 nights in Mar 2025

6/10 Okay

Victoria

Idk
Stayed 1 night in Feb 2025

10/10 Excellent

JUAN

Stayed 7 nights in Mar 2025

10/10 Excellent

Joan, Eagle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't ask for a better stay location. Invigorating design, staff efficiency and friendliness, clean, easy walking to many restaurants and shopping. Would highly recommend the W for your next stay.
Stayed 3 nights in Feb 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor, loved the staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel, they catered to our every request. Staff was excellent! Room service delicious at 2am. Location is great, a short walk to great restaurants, lots of options. In a very quiet part of town despite being so close to everything.