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The St. Regis Mexico City

5.0 star property
Luxury hotel with 4 restaurants and full-service spa

Photo gallery for The St. Regis Mexico City

Indoor pool
Terrace/patio
Exterior
4 restaurants, breakfast, lunch, dinner served; barbecue
St Regis, Suite, 1 King Bed | View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • Pet-friendly
The current price is AU$1,438
includes taxes & fees
10 Jan - 11 Jan 2026

Explore the area

View map
Paseo De La Reforma 439, Colonia Cuauhtemoc, Mexico City, 06500
  • Place, Paseo de la Reforma
    ‪1 min walk‬
  • Place, Angel of Independence Monument
    ‪5 min walk‬
  • Place, U.S. Embassy
    ‪9 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 46 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed

View from room

Grand Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds

Premium bedding, minibar, in-room safe, desk

Grand Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | View from room

Executive Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | View from room

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed (View)

City view

Luxury Suite, 1 King Bed (View)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 102 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Smoking (View)

City view

Suite, 1 King Bed, Smoking (View)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for St Regis, Suite, 1 King Bed

St Regis, Suite, 1 King Bed | View from room

St Regis, Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Terrace

Grand Room, 1 King Bed, Terrace

Grand Room, 1 King Bed, Terrace

Highlights

Furnished balcony
Fireplace
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Queen Beds, Terrace

Grand Room, 2 Queen Beds, Terrace | View from room

Grand Room, 2 Queen Beds, Terrace

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Terrace

Suite, 1 King Bed, Terrace

Suite, 1 King Bed, Terrace

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 58 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Private Pool

Suite, 1 King Bed, Private Pool

Suite, 1 King Bed, Private Pool

Highlights

Furnished balcony or patio
Fireplace
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
  • 89 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Mexico City

A luxury stay in the heart of Mexico City awaits you at The St. Regis Mexico City, a recipient of the prestigious Travel & Leisure 500 award in 2021. Within steps you'll find Paseo de la Reforma and Angel of Independence Monument within a 10-minute stroll. Highlights at this family-friendly hotel include 4 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at The St. Regis Spa can include massages, body wraps and facials along with access to the sauna and steam room. The sushi bar, Sushi Tatsugoro, serves barbecue and is open for breakfast, lunch and dinner. King Cole Bar is the hotel's own cocktail bar. Enjoy the 24-hour gym, Hot tub and sauna as well as access to yoga classes. 1067 square feet (99 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 7 AM and noon. There's also valet parking, along with the convenience of an airport shuttle. .Within a 15-minute walk of this 5-property class Reforma hotel, attractions include U.S. Embassy and Chapultepec Park.

What's nearby

  • Paseo de la Reforma - 1 min walk - 0.0 km
  • Diana the Huntress Fountain - 1 min walk - 0.0 km
  • Angel of Independence Monument - 5 min walk - 0.5 km
  • U.S. Embassy - 9 min walk - 0.8 km
  • Chapultepec Park - 12 min walk - 1.0 km

Getting around

  • Sevilla Station - 6 min walk
  • Mexico City Fortuna Station - 9 min drive
  • Benito Juarez International Airport (MEX) - 27 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Wingstop - ‬3 min walk
  • ‪Lynis Reforma - ‬1 min walk
  • ‪King Cole Bar - ‬1 min walk
  • ‪Burger King - ‬3 min walk

About this property

The St. Regis Mexico City

Luxury hotel with 4 restaurants and full-service spa
The St. Regis Mexico City offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business centre, 3 meeting rooms, and limo/town car service are available. Event space at this hotel measures 1067 square feet (99 square metres) and includes conference space. A hot tub, a sauna, and a rooftop terrace are also featured at the luxury The St. Regis Mexico City. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Mexico City hotel is smoke free.

  • 1 building
  • 189 guestrooms or units
  • 31 levels
  • 4 dining venues
  • Conference rooms
  • 1067 sq ft of conference space
  • 99 sq. m of conference space
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
The St. Regis Mexico City offers 189 accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature premium bedding. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The St. Regis Spa has 7 treatment rooms. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

The St. Regis Mexico City is listed in the 2021 Travel + Leisure 500.

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4.7 out of 5, Exceptional, 226 reviews
The price is AU$1,635
includes taxes & fees
4 Jan - 5 Jan 2026
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Parking on site (USD 10 per day)
  • Valet parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: USD 29 for adults and USD 19 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Animal
  • Diana Restaurant
  • King Cole Bar
  • La Table Krug
  • Sushi Tatsugoro

Things to do

  • 24-hour health club
  • Bicycles
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Free rollaway/extra bed
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,067 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 31 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 16 February 2026 to 31 May 2026 (completion date subject to change). The following areas are affected:
  • Front desk
  • Lobby
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per day, plus a one-time cleaning fee of USD 75
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 29 for adults and from USD 19 for children
  • Airport shuttle fee: USD 100 per person (one-way)
  • Self-parking fee: USD 10 per day
  • Valet parking fee: USD 10 per day
  • Pet fee: USD 100 per pet, per day plus a one-off USD 75 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Mexico City St. Regis
St. Regis Mexico City
St. Regis Mexico City Hotel
The St. Regis Mexico City Hotel Mexico City
The St. Regis Mexico City Hotel
The St Regis Mexico City Hotel
The St. Regis Mexico City Hotel
The St. Regis Mexico City Mexico City
The St. Regis Mexico City Hotel Mexico City

Frequently asked questions

What is the cancellation policy at The St. Regis Mexico City?

The St. Regis Mexico City offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The St. Regis Mexico City?

As of 16 Dec 2025, prices found for a 1-night stay for 2 adults at The St. Regis Mexico City on 10 Jan 2026 start from AU$1,437.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The St. Regis Mexico City?

Yep, The St. Regis Mexico City has a self car park for USD 10 per day. A self car park is also available, for a fee.

Is there a spa on site at The St. Regis Mexico City?

Yep, The St. Regis Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does The St. Regis Mexico City have a pool?

The St. Regis Mexico City has an indoor pool.

What luxury perks are available at The St. Regis Mexico City?

The St. Regis Mexico City features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes The St. Regis Mexico City a romantic place to stay?

1 hot tub and al fresco dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at The St. Regis Mexico City.

Is The St. Regis Mexico City family-friendly?

You bet! With amenities such as supervised childcare and a playground, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that The St. Regis Mexico City is a hit with families.

Are there hot tubs in the rooms at The St. Regis Mexico City?

No, but there are deep-soaking baths in the guestrooms.

Does The St. Regis Mexico City serve breakfast?

Yeah, buffet brekkie is on offer daily between 7 AM and noon.

Is there a free airport shuttle available at The St. Regis Mexico City?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The St. Regis Mexico City?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The St. Regis Mexico City?

Check-in begins at 3 PM. Check-out time is noon.

Reviews

The St. Regis Mexico City Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 582 out of 698 reviews
Rating 8 - Good. 75 out of 698 reviews
Rating 6 - Okay. 24 out of 698 reviews
Rating 4 - Poor. 7 out of 698 reviews
Rating 2 - Terrible. 10 out of 698 reviews

Reviews

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2025

2/10 Terrible

Edmundo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jesus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Ruben

Stayed 3 nights in Aug 2025

10/10 Excellent

Gabriella, Bal Harbour

Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Stayed 3 nights in Aug 2025

10/10 Excellent

anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

10/10 Excellent

Verified traveller

Stayed 7 nights in Aug 2025

10/10 Excellent

alexandre

Stayed 1 night in Jun 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Ruby

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025

10/10 Excellent

Ruben

Stayed 1 night in Aug 2025

10/10 Excellent

Amante

Stayed 4 nights in Jul 2025

10/10 Excellent

Everett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing setting. Amazing staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Saied

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Stay. Great Service.
Stayed 3 nights in May 2025

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Beautiful property.
Stayed 2 nights in Jul 2025

8/10 Good

Albert

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Ruben

Stayed 1 night in Jul 2025

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff!
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nicely located hotel! But is is very noisy!
Stayed 7 nights in Jun 2025

6/10 Okay

Ravneet

Travelled with group
Liked: Cleanliness, amenities
For the price we paid, we expected better service and attention, however it was inconsistent. We were 3 women. Gentlemen at the front door and our butlers were all excellent and this feedback is not reflective of them, but front desk and housekeeping needed to be more attentive. First off, front desk staff (Alejandro) asked for extra adult charge per night, which we had already paid and I had to email proof of it. Next, our butler Mario (who was excellent) accompanied us to our room and it was one 1 king bed vs 2 queens we paid for. Mario quickly got that fixed, however by then we already started on wrong footing. Next, everything in room was in 2s (robes, glasses, hair mask, etc) and we had to request 3rd of each item. Housekeeping left 2 treats every night, well- intentioned but again lacking attention that we were 3. On the weekend, it got very noisy as it’s beside a very busy intersection and beside a building with active construction and noise cancellation was not that great. Very cheap quality iron, steamer and hair dryer, that we struggled to use everytime. Bit dated property, drains were stinking from room showers to public use toilets. No turndown service, unless requested. Again, attention to detail lacking for the price point they are at. Few things they did get right - everyone was polite and professional throughout. Umbrella service was a very nice touch! Champagne ceremony was also a very nice touch.
Stayed 4 nights in Jun 2025

10/10 Excellent

ADEL

Stayed 3 nights in May 2025

10/10 Excellent

Ho Sang Wilson

Stayed 4 nights in May 2025

10/10 Excellent

Ruben

Stayed 1 night in May 2025

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Arturo, the front desk concierge was amazing great staff everyone’s friendly very accommodating. Can’t wait to go back.
Stayed 6 nights in May 2025