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NH Collection Mexico City Santa Fé

4.0 star property

Photo gallery for NH Collection Mexico City Santa Fé

Lobby
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Lobby
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is AU$147
includes taxes & fees
29 Mar - 30 Mar

Explore the area

View map
Juan Salvador Agraz, 44, Mexico City, 05109
  • Place, Santa Fe Center Mall
    ‪7 min walk‬
  • Place, Parque La Mexicana
    ‪8 min walk‬
  • Place, Ciudad de los Ninos
    ‪12 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪55 min drive‬

Room options

View all photos for Junior Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 47 sq m
  • Sleeps 2

View all photos for Premium Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premium Room

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • Sleeps 2

View all photos for Superior Room (2 Double Beds)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Superior Room (2 Double Beds)

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (Extra Bed 2 Adults + 2 Children)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premium Room (Extra Bed 2 Adults + 2 Children)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Extra Large)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premium Room (Extra Large)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room (Extra Large with Extra Bed 3 Adults)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premium Room (Extra Large with Extra Bed 3 Adults)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Extra Bed 3 Adults)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Junior Suite (Extra Bed 3 Adults)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

9.2 out of 10
Wonderful
(31 reviews)
  • 30 sq m
  • Sleeps 2

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Exterior

Hotel Novotel Mexico City Santa Fe

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4.3 out of 5, Excellent, 992 reviews
The price is AU$131
includes taxes & fees
17 Apr - 18 Apr
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About the area

Mexico City

At NH Collection Mexico City Santa Fé you'll be within just a 15-minute stroll of Santa Fe Center Mall and Parque La Mexicana. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .NH Collection Restaurant serves international cuisine and is open for lunch and dinner. Business travelers can take advantage of meeting rooms and a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a gym and a free manager's reception. On weekday mornings buffet breakfast is served between 6:30 AM and noon. There's also valet parking, along with the convenience of car rentals on site. .Attractions within a 15-minute drive of this 4-property class Santa Fe hotel include Paseo de la Reforma and World Trade Center Mexico City.

What's nearby

  • Santa Fe Center Mall - 7 min walk - 0.6 km
  • Parque La Mexicana - 8 min walk - 0.8 km
  • Centro Medico ABC Santa Fe - 12 min walk - 1.0 km
  • Ciudad de los Ninos - 12 min walk - 1.0 km
  • KidZania Santa Fe - 12 min walk - 1.0 km

Getting around

  • Mexico City Buenavista Station - 17 min drive
  • Santa Fé Station - 20 min walk
  • Benito Juarez International Airport (MEX) - 52 min drive

Restaurants

  • ‪One o One - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪El Japonez - ‬2 min walk
  • ‪Cielito Querido - ‬2 min walk
  • ‪Panda Express - ‬1 min walk

About this property

NH Collection Mexico City Santa Fé

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly NH Collection Mexico City Santa Fé. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Mexico City hotel is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 8 levels
  • Conference rooms
  • Built in 2007
  • Manager's reception (free)
  • Deli
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
NH Collection Mexico City Santa Fé offers 135 accommodations with minibars and espresso makers. Beds feature down duvets. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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  • Free Wi-Fi
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  • Air-conditioning
4.5 out of 5, Wonderful, 1,347 reviews
The price is AU$157
includes taxes & fees
27 Mar - 28 Mar
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (MXN 110 per day)
  • Limited on-site valet parking
  • Onsite parking includes off-street options

Food and drink

  • Weekday buffet breakfast available 6:30 AM to noon for a fee: MXN 297 to 396 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • NH Collection Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 690

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 630 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 297 to 396 per person
  • Valet parking fee: MXN 110 per day
  • Pet fee: MXN 630 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: MXN 690 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

NH Collection Mexico City Santa Fé Hotel
NH Collection Mexico City Santa Fé Hotel
Hotel NH Collection Mexico City Santa Fé Mexico City
Mexico City NH Collection Mexico City Santa Fé Hotel
Hotel NH Collection Mexico City Santa Fé
NH Collection Mexico City Santa Fé Mexico City
Collection Fé Hotel
NH Santa Fe
Collection Fé

Frequently asked questions

What is the cancellation policy at NH Collection Mexico City Santa Fé?

NH Collection Mexico City Santa Fé offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at NH Collection Mexico City Santa Fé?

As of 21 Mar 2026, prices found for a 1-night stay for 2 adults at NH Collection Mexico City Santa Fé on 29 Mar 2026 start from AU$147, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at NH Collection Mexico City Santa Fé?

Yep, NH Collection Mexico City Santa Fé has valet parking for MXN 110 per day. Onsite parking is limited.

What makes NH Collection Mexico City Santa Fé a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at NH Collection Mexico City Santa Fé.

Is NH Collection Mexico City Santa Fé family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as childcare services in the guestrooms, it's no surprise that NH Collection Mexico City Santa Fé is a hit with families.

Does NH Collection Mexico City Santa Fé serve breakfast?

Yep, buffet brekkie is served on weekdays between 6:30 AM and noon.

Is there a free airport shuttle available at NH Collection Mexico City Santa Fé?

No, NH Collection Mexico City Santa Fé does not offer an airport shuttle service.

Is there a bar or restaurant at NH Collection Mexico City Santa Fé?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at NH Collection Mexico City Santa Fé?

Check-in begins at 3:00 PM. Check-out time is noon.

NH Collection Mexico City Santa Fé Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 574 out of 1004 reviews
Rating 8 - Good. 235 out of 1004 reviews
Rating 6 - Okay. 106 out of 1004 reviews
Rating 4 - Poor. 48 out of 1004 reviews
Rating 2 - Terrible. 41 out of 1004 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Eduardo

Stayed 1 night in Dec 2025

10/10 Excellent

Enrique

Stayed 3 nights in Nov 2025

10/10 Excellent

Sergio

Stayed 1 night in Dec 2025

2/10 Terrible

John

Disliked: Staff & service
Very frustrating. I chose the wrong date and contacted the hotel within minutes of booking to change the date and they refused. Hotels.com said they tried as well but were refused. No change, no credit, no exceptions. I will go out of my way to tell this story and encourage everyone I know to avoid this hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

fernando

Travelled with family
Liked: Cleanliness
Muy bien
Stayed 5 nights in Nov 2025

10/10 Excellent

Mauro

Stayed 1 night in Nov 2025

10/10 Excellent

Gabriel

Stayed 2 nights in Nov 2025

8/10 Good

Carlos, Vallejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent in their treatment, but the breakfast was a total disappointment, and not worth the extra $15 I paid: only green tea (no other kinds), the cheese was rather dry, no good vegetarian options for protein, etc., etc.
Stayed 1 night in Nov 2025

6/10 Okay

MARCOS

Travelled with family
Disliked: Property conditions & facilities
The rooms are already in very poor condition; they need renovation.
Stayed 3 nights in Nov 2025

6/10 Okay

DANIELA

Business traveller
Disliked: Cleanliness, amenities
This is my second time staying at this hotel, and unfortunately, it was the same experience as before. The room itself was fine, but the bed was not clean at all — just like last time. I had to ask for the bed linens to be changed again. The bathroom only has the bare minimum, and the towels are old and gray. The hotel really needs to improve on cleanliness and basic amenities.
Stayed 3 nights in Nov 2025

10/10 Excellent

Luis

Stayed 2 nights in Nov 2025

10/10 Excellent

Damiano

Stayed 2 nights in Oct 2025

10/10 Excellent

Tetyana

Stayed 4 nights in Oct 2025

10/10 Excellent

omar pablo

Stayed 1 night in Nov 2025

8/10 Good

Teresa, Dublin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location, good hotel and service
Stayed 4 nights in Aug 2025

10/10 Excellent

Lluvia

Stayed 3 nights in Oct 2025

10/10 Excellent

Gerardo

Stayed 2 nights in Oct 2025

10/10 Excellent

Mauro

Stayed 1 night in Oct 2025

10/10 Excellent

Oscar

Stayed 2 nights in Oct 2025

10/10 Excellent

Sergio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time
Stayed 1 night in Oct 2025

8/10 Good

Karla

Stayed 1 night in Sep 2025

10/10 Excellent

JAIME

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy atento, lugar conveniente
Stayed 1 night in Aug 2025

8/10 Good

Gerardo Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay especially due to the very friendly staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

amad

Liked: Cleanliness, staff & service, property conditions & facilities
No food
Stayed 3 nights in Jul 2025

10/10 Excellent

Fernando, Fraser

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the dollar. Beautiful facility with good dining, appreciated the dining hours and great service.
Stayed 2 nights in Aug 2025