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Hotel Universal

1.5 star property

Photo gallery for Hotel Universal

Standard Room, 1 Double Bed | View from room
Property amenity
Exterior
Free WiFi
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Calzada de Guadalupe No. 25, Col. Maza, Mexico City, CDMX, 06270
  • Place, Tlatelolco Archaelogical Site
    ‪10 min walk‬
  • Place, Alameda Central
    ‪7 min drive‬
  • Place, Zócalo
    ‪14 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

7.6 out of 10
Good
(5 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Mexico City

At Hotel Universal you'll be 2.8 km (1.7 mi) from Zócalo and 3.3 km (2 mi) from Palacio de Bellas Artes. Highlights at this hotel include in-room free WiFi and LCD TVs. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and tour/ticket assistance. Plus you'll find luggage storage, a front desk safe and a lift. There's also the convenience of free self parking. .With a stay at this Cuauhtémoc hotel, you'll be 3.6 km (2.2 mi) from Paseo de la Reforma and 3.7 km (2.3 mi) from Basilica of Our Lady of Guadalupe.

What's nearby

  • Tlatelolco Archaelogical Site - 10 min walk - 0.9 km
  • Plaza de las Tres Culturas - 14 min walk - 1.2 km
  • Alameda Central - 7 min drive - 3.1 km
  • Metropolitan Cathedral - 12 min drive - 3.4 km
  • Zócalo - 14 min drive - 6.1 km

Getting around

  • Mexico City Buenavista Station - 5 min drive
  • Misterios Station - 17 min walk
  • Benito Juarez International Airport (MEX) - 12 min drive

Restaurants

  • ‪Tortas Gigantes la Villa - ‬5 min walk
  • ‪Las Jurásicas - ‬6 min walk
  • ‪Tortas don juan - ‬4 min walk
  • ‪Meson del Molinero - ‬3 min walk
  • ‪Restaurante Bar El Chicote - ‬3 min walk

About this property

Hotel Universal

Hotel Universal offers its guests a vending machine, tour/ticket assistance, and a front desk safe. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

This Mexico City hotel is smoke free.

  • 42 guestrooms or units
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Lift
  • No smoking on site
Hotel Universal offers 42 accommodations with DVD players and complimentary bottles of water. LCD televisions come with cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Similar properties

Senior Suite
Hotel Cozumel
Cuauhtémoc
  • Restaurant
  • Breakfast available
  • Room service
  • Housekeeping
3.8 out of 5, Good, 1,000 reviews
The price is AU$39
includes taxes & fees
28 May - 29 May
Hotel Cozumel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a garage and a carport

Family friendly

  • DVD player

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable channels

Food and drink

  • Free bottled water

More

  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 8:00 AM; check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before 2 PM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts cash.

We should mention

  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Universal Mexico City
Universal Mexico City
Hotel Universal Hotel
Hotel Universal Mexico City
Hotel Universal Hotel Mexico City

Frequently asked questions

What is the cancellation policy at Hotel Universal?

Hotel Universal offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Universal?

Yep, Hotel Universal has a free self car park. Onsite parking is limited.

Is there a free airport shuttle available at Hotel Universal?

No, Hotel Universal does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Universal?

Check-in begins at 8:00 AM. Check-out time is 2 PM.

Are pets allowed at Hotel Universal?

No, only service animals are allowed.

Hotel Universal Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 122 out of 318 reviews
Rating 8 - Good. 122 out of 318 reviews
Rating 6 - Okay. 45 out of 318 reviews
Rating 4 - Poor. 13 out of 318 reviews
Rating 2 - Terrible. 16 out of 318 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

rbojr

amazing beautiful mexico city
Stayed 7 nights in Oct 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

rbojr

clean comfortable great staff hot water
Stayed 6 nights in Oct 2024

10/10 Excellent

robert

Liked: Property conditions & facilities, room comfort

rbojr

clean comfortable excellent staff hot water
Stayed 1 night in Sep 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel may look very aged, but the room is adequately sized with a spacious bathroom. It is not centrally located, and the price reflects that. Overall, it's a good value.
Stayed 1 night in Aug 2024

8/10 Good

robert

Liked: Cleanliness, staff & service, room comfort

rbojr

the bed was comfortable the water was hot i use mostly cold water the room was very hot exterior window has small opening the toilette leaks when flushed
Stayed 7 nights in May 2024

10/10 Excellent

Tyrus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap, clean and near the airport

Cheap yet clean and in a good spot of town
Stayed 1 night in Apr 2024

2/10 Terrible

Orville

Disliked: Cleanliness, amenities, property conditions & facilities
Young woman hanging around roaming the halls late at night past 1am
Stayed 1 night in Feb 2024

8/10 Good

Abraham

Stayed 3 nights in Jan 2024

4/10 Poor

Doug

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was helpful. The bed was ok. The room smelled of cigarettes. It was dark with all the lights on. The wifi was barely usable. It was very inconvenient to get to. 20 min to any subway.
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Stayed 1 night in Jun 2023

10/10 Excellent

Nathalie, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it, very affordable, convenient, very nice staff. I would stay there again.
Stayed 5 nights in Jun 2022

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 3 nights in Apr 2022

8/10 Good

Grzegorz, montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good for what you pay for. The staff are welcoming and friendly.Close to public transportation.
Stayed 21 nights in Mar 2022

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Holly

Disliked: Staff & service, property conditions & facilities, room comfort

Unless you are a local, don't stay.

I am very disappointed, the hotel is hot and in a less than safe area. None of the staff speak English. The reviews you see on hotels.com are VERY misleading. The wifi is non existent and the "A/C" is a fan that blows hot air around. I was only able to bear one night and my wife and I had to move to a different hotel closer to the city center. We were told that this hotel is for locals. Not for tourists, so please bear that in mind! The price is good, but you're paying for what you will get. Poor room, poor a/c, poor wifi, and poor communication.
Stayed 13 nights in Apr 2021

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Mar 2021

8/10 Good

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OK for a couple of nights

OK for a couple of nights. Reasonably clean. Very dark rooms. Good water pressure. A bit rundown. You can find better for about the same very nearby.
Stayed 2 nights in Jul 2019

8/10 Good

J.Bond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good for what you pay for. The staff are welcoming and friendly.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very very good hotel and cheap

It is a very good hotel for the money. Room is perfect size. Bathroom is good. Staff don't speak English but that's not a problem really. First I thought it was hard to get to, but the metrobus drives very near. The area is safe.. Some told me it was close to Tepito and therefore unsafe (probably the reason for the low price), but the hotel is not located there and because it's close you will see police guarding the area more often. I felt hundred percent safe.
Stayed 5 nights in May 2019

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Universal is chill

It’s a cool convenient spot. I like the set up of privacy in the way the building interior is setup.
Stayed 1 night in Mar 2019