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Aparthotel

FlowSuites Polanco

Property class: 3.5

Photo gallery for FlowSuites Polanco

A modern building with a glass facade and brick exterior, featuring a central entrance and surrounding greenery.
A modern kitchen with a white countertop, a glass-top island, and black chairs. There is a potted plant with pink flowers and a lamp on the island.
A modern kitchen with a central island, dark cabinetry, and a window providing natural light.
A modern hotel room with a desk, chair, bed, and a glass partition.
A modern hotel room with a large bed, a smaller bed, and a seating area.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
The current price is AU$177
includes taxes & fees
26 Sept - 27 Sept

Explore the area

View map
Emilio Castelar # 34 (esquina Galileo), Colonia Polanco, Mexico City, CDMX, 11560
  • Place, Avenida Presidente Masaryk
    ‪1 min walk‬
  • Place, Lincoln Park
    ‪3 min walk‬
  • Place, National Museum of Anthropology
    ‪12 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪33 min drive‬

Room options

View all photos for Executive Apartment, 1 Queen Bed

A modern hotel room with a dining area, a TV, and a large mirror.

Executive Apartment, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Apartment, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, a ceiling fan, and a window with curtains.

Executive Apartment, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse

A modern hotel room with a large bed, a smaller bed, and a seating area.

Penthouse

  • 72 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About the area

Mexico City

FlowSuites Polanco places you in the centre of Mexico City, within a short 5-minute stroll of Avenida Presidente Masaryk and Lincoln Park. Highlights at this aparthotel include in-room kitchenettes, free WiFi and LED TVs. .Each apartment is individually furnished and features a TV with cable channels, along with a dining area, a sitting area and a portable fan. In-room dining is easy with a kitchenette that comes equipped with a fridge, a microwave and a stovetop. Nice touches to enhance your stay include bathrobes and free toiletries. A safe, a hairdryer and a desk are also available. Housekeeping is available on request. .This pet-friendly aparthotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find luggage storage, a front desk safe and a lift. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an area shuttle. .Sights within a 10-minute walk of this 3.5-property class Polanco aparthotel include Parque Zoologico de Chapultepec and Auditorio Nacional.
View more Aparthotels in Mexico CityOpens in a new window

What's nearby

  • Avenida Presidente Masaryk - 1 min walk - 0.1 km
  • Lincoln Park - 3 min walk - 0.3 km
  • Parque Zoologico de Chapultepec - 8 min walk - 0.8 km
  • Auditorio Nacional - 9 min walk - 0.8 km
  • National Museum of Anthropology - 12 min walk - 1.0 km

Getting around

  • Polanco Station - 7 min walk
  • Mexico City Fortuna Station - 9 min drive
  • Benito Juarez International Airport (MEX) - 29 min drive

Restaurants

  • ‪Karisma - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Café Toscano - ‬1 min walk
  • ‪Myka Frozen Yogurth - ‬1 min walk
  • ‪La Aceituna - ‬2 min walk

About this property

FlowSuites Polanco

As a guest of FlowSuites Polanco, you'll find tour/ticket assistance, concierge services, and a front desk safe. WiFi is free in public spaces.

This 3.5-star Mexico City aparthotel is smoke free.

  • 1 building
  • 12 guestrooms or units
  • 4 levels
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
FlowSuites Polanco offers 12 air-conditioned accommodations with a safe and complimentary bathrobes. This individually furnished accommodation has separate sitting areas. LED televisions come with cable channels. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include portable fans and blackout curtains. Housekeeping is offered on request and an iron/ironing board can be requested.

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  • Kitchen
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
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includes taxes & fees
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Property amenities

Pool/Spa

  • Hot tub

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Kitchenette

  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Refrigerator

Bedrooms

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • LED TV with cable channels

Laundry

  • Laundromat nearby

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Portable fan

Pets

  • Pet friendly
  • Welcoming dogs only
  • Up to 12 kg per pet
  • Fee: MXN 915 per pet per night
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (200 centimetre wide door)
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Housekeeping (on request) (for a fee)
  • Iron/ironing board on request
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a business district
  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a zoo

Things to do

  • Golfing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 12 units
  • 4 floors
  • Housekeeping (on request)
  • Individual furnishings

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 915 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

American ExpressMastercardVisa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 915 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen fee: MXN 180 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Casa Castelar Aparthotel
Casa Castelar Aparthotel Mexico City
Casa Castelar Mexico City
FlowSuites Polanco Aparthotel
FlowSuites Aparthotel
FlowSuites
FlowSuites Polanco Mexico City
FlowSuites Polanco Apartment
FlowSuites Apartment

Frequently asked questions

What is the cancellation policy at FlowSuites Polanco?

FlowSuites Polanco offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at FlowSuites Polanco?

As of 23 Sept 2026, prices found for a 1-night stay for 2 adults at FlowSuites Polanco on 26 Sept 2026 start from AU$177, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at FlowSuites Polanco?

No, FlowSuites Polanco does not offer an airport shuttle service.

What time are check-in & check-out at FlowSuites Polanco?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at FlowSuites Polanco?

Dogs are welcome at FlowSuites Polanco, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 12 kg per pet.

FlowSuites Polanco Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 211 out of 437 reviews
Rating 8 - Good. 129 out of 437 reviews
Rating 6 - Okay. 61 out of 437 reviews
Rating 4 - Poor. 18 out of 437 reviews
Rating 2 - Terrible. 18 out of 437 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Emmett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location, friendly staff. Bakery right underneath so great for breakfast.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Eva Cristina

Great location
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

judy

Liked: Cleanliness, amenities, property conditions & facilities
Easy to be there, staff was lovely, “suite” was as big as my apt!
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and great Services!!!
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 304 has a street view which is much more please than the apartments with no view
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Abdulhai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great staff
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place !!!
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect, you can do anything just walking.
Stayed 4 nights in Sep 2024
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little property in a nice area with great restaurants in Mexico City...staff friendly and helpful..
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Ramses

Liked: Cleanliness, staff & service, amenities
Area and people
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Juan Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location and friendly staff. You can walk anyplace from the hotel
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff ere extremely helpful and welcoming. The location was wonderful - so close to everything. The property is very modern and clean.
Stayed 7 nights in Feb 2025
Verified review

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Clean facilities. Excellent dining adjacent and nearby.
Stayed 8 nights in Feb 2025
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. Our room was spacious and clean, the staff was outstanding, and the location is quiet, charming, and in the midst of lovely Polanco. It was truly a perfect vacation in beautiful Mexico City!
Verified review

6/10 Okay

Luis

Disliked: Cleanliness, amenities, property conditions & facilities
Bad place! Not recommended. Terrible shower, room with no air conditioning… not even a vending machine!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent apartment and location. Will definitely be returning.
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

froilan

Liked: Cleanliness, staff & service
The location is quiet and safe place to stay. Its walking distance from a lot of very good restaurants. The room is clean and staff are okay. It would be nice if all the staff can also speak and understand even basic English. With the price per night, they should have a better bed, better pillows, linen, AC in the room. I believed that room is over price with the quality of their room and quality of the beddings and stuff. Proper maintenance of the elevator should be regularly done. Prepare to be stucked in the elevator.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 4 nights in Oct 2022
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the location was wonderful. It was accessible and walkable to all my meetings. I fully recommend it.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Zhuqing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The neighborhood is unbeatable.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, and very friendly staff. The room was a bit dark and didn't have all the bathroom amenities filled. (e.g. shower soap).
Stayed 2 nights in Oct 2025
Verified review

2/10 Terrible

ZAHIR

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Advertized king sized bed. Got a small bed
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. Any luttle issue or question and they took care of it.
Stayed 5 nights in Feb 2025
Verified review

6/10 Okay

Nena Rose

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There’s no AC.
Stayed 4 nights in Apr 2026