2/10 Terrible
adam
1 Dec 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Avoid this, and stay at a real place. Here are the problems we experienced:
-Unit is right next to a large trash site, where they make crazy noise every morning at 7-8am. Hope you didn't plan on sleeping in on vacation
-Giant yellow stain on mattress, very gross.
-Poor communication with 'Global luxury suites' They will send you lots of forms that "need to be signed immediately" but then if you have a request it will take them several days to even respond without addressing your concern.
-Smoke alarms go off every night at 2am. Hope you didn't plan on sleeping through the night. Don't forget, you'll wake up at 8am from the trash site noise also, so have fun.
-No hot water from the faucets. you'll get hot water in 3rd world countries at hotels, but not here with 'Global Luxury Suites'
-Smaller bed than expected, they say they want an extra $200 to deliver a bigger bed
-Terrible customer service. I made each of these points known to them the first day we arrived, and their only resopnse has been "If you want a bigger bed, you need to pay $200 more immediately, and here is another form for you to sign".
Expedia should stop listing with these clowns. It really is pretty laughable.