4/10 Poor
Mario E Lopez
Travelled with partner
28 Apr 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel itself was fine. It is a bit of an older hotel and you can tell but it was clean and presentable in every way. The issues were;
1. No wifi unless you’re in the lobby. This makes it extremely inconvenient when you are travelling from abroad.
2. The front desk has connections with local tour guides and taxi drivers, to provide packages for tourists. We paid $75 for a taxi from the airport to the hotel (through the front desk). That is a much higher than normal fee for a taxi in that area and we had to take it again to get back to the airport at the end of our trip.
The second time we felt that we were taking advantage of was the tour to the ruins. You would pay for the entry separately and then they charged us (No receipt/invoice/company name of course) $220 for 2 people. Again, this is a tour promoted by the front desk. As a tourist, you don’t have many options since you’re in the middle of nowhere without any way of transportation to shop around. We think that price was also completely disproportionate to the current market. An excursion to the ruins including transportation and a tour guide should be around $25 per person, not $110.
3. The bar staff would not show the drink menu on purpose. The staff would show you only food menu and you’dhave to trust the prices that they gave you verbally. They charged us $13 USD per 355 ml canned beer. That is an insane mark up for any restaurant or hotel. We had never charged us that much in any 5 star hotel/restauran
Mario E Lopez
Stayed 2 nights in Apr 2025