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The Ritz-Carlton, Melbourne

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for The Ritz-Carlton, Melbourne

Indoor pool
View from property
Cocktail bar
Cocktail bar
1 Bedroom King Suite with Bay Views | Living room

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$700
includes taxes & fees
21 Dec - 22 Dec

Explore the area

View map
650 Lonsdale Street, Melbourne, VIC, 3000
  • Place, Marvel Stadium
    ‪5 min walk‬
  • Place, Queen Victoria Market
    ‪12 min walk‬
  • Place, Melbourne Central
    ‪12 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪24 min drive‬

Room options

View all photos for Club Twin Room

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Club Twin Room

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Room, 1 Double Bed (Premier Ritz-Carlton Club)

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Premier Room, 1 Double Bed (Premier Ritz-Carlton Club)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club King Room

View from room

Club King Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 55 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 2 Double Beds, City View

Premier Room, 2 Double Beds, City View

Premier Room, 2 Double Beds, City View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 55 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier King Room with City Views

View from room

Premier King Room with City Views

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King City View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Deluxe King City View

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Twin Room

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Panoramic Twin Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 50 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic King Room City View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Panoramic King Room City View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 45 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Executive Suite

1 Bedroom Executive Suite | View from room

1 Bedroom Executive Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Dining table
LCD TV
  • 96 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for King Room Harbor View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

King Room Harbor View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 46 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Club Suite

1 Bedroom Club Suite

1 Bedroom Club Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Dining table
LCD TV
  • 140 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Bedroom King Suite with Bay Views

1 Bedroom King Suite with Bay Views | Living room

1 Bedroom King Suite with Bay Views

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Dining table
LCD TV
  • 251 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Deluxe Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
Frette Italian bed sheets
Blackout curtains
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Melbourne

A luxury stay in the heart of Melbourne awaits you at The Ritz-Carlton, Melbourne. Within just a 10-minute stroll, you'll find popular attractions like Marvel Stadium and Collins Street. Highlights at this hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A relaxing visit to The Ritz-Carlton Spa can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The restaurant, Atria, serves local and international cuisine and is open for breakfast, lunch and dinner. Cameo is the hotel's own cocktail bar. Enjoy the 24-hour gym and sauna. 29757 square feet (2764 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Cooked-to-order breakfast is available daily between 6:30 AM and 11:00 AM. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 5-property class Melbourne Central Business District hotel include Melbourne Central and Crown Casino.

What's nearby

  • Marvel Stadium - 5 min walk - 0.5 km
  • Collins Street - 5 min walk - 0.5 km
  • SEA LIFE Melbourne - 10 min walk - 0.9 km
  • Queen Victoria Market - 12 min walk - 1.0 km
  • Melbourne Central - 12 min walk - 1.0 km

Getting around

  • Southern Cross Station - 4 min walk
  • Flagstaff Station - 7 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Higher Ground - ‬2 min walk
  • ‪Coffee Rush - ‬2 min walk
  • ‪Zabb Nua - ‬3 min walk
  • ‪The Ritz-Carlton Lobby Lounge - ‬1 min walk
  • ‪Atria - ‬2 min walk

About this property

The Ritz-Carlton, Melbourne

Luxury hotel with 2 restaurants and full-service spa
The Ritz-Carlton, Melbourne offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 7 meeting rooms. Event space at this hotel measures 29757 square feet (2764 square metres) and includes a conference centre. A 24-hour fitness centre, spa services, and multilingual staff are also featured at the luxury The Ritz-Carlton, Melbourne. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 257 guestrooms or units
  • 80 levels
  • 2 dining venues
  • Conference rooms
  • 29757 sq ft of conference space
  • 2764 sq. m of conference space
  • Built in 2023
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
The Ritz-Carlton, Melbourne offers 257 accommodations with iPod docking stations and minibars. This accommodation is furnished with day beds and dining tables. Pillowtop beds feature Frette Italian sheets and premium bedding. 55-inch LCD televisions come with satellite channels and Netflix. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and a safe. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Ritz-Carlton Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured valet parking on site (AUD 85 per night)
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: AUD 20 to 80 for adults and AUD 20 to 80 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Atria
  • Cameo
  • The Ritz-Carlton Lounge

Things to do

  • 24-hour gym
  • 24-hour pool access
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Dining table
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference centre (29,757 square foot of space)

Outdoors

  • Garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 80 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2023
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with satellite channels
  • IPod dock
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The property charges 1.95 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 160.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 20 to 80 for adults and AUD 20 to 80 for children
  • Valet parking fee: AUD 85 per night
  • Rollaway bed fee: AUD 160.0 per night
  • Credit card charges are subject to a surcharge of 1.95 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Ritz Carlton, Melbourne
The Ritz-Carlton, Melbourne Hotel
The Ritz-Carlton, Melbourne Melbourne
The Ritz-Carlton, Melbourne Hotel Melbourne

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Melbourne?

The Ritz-Carlton, Melbourne offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Melbourne?

As of 19 Dec 2025, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Melbourne on 21 Dec 2025 start from AU$700.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Melbourne?

Yep, The Ritz-Carlton, Melbourne has secured valet parking for AUD 85 per night. Onsite parking is limited.

Are there any beaches close to The Ritz-Carlton, Melbourne?

The closest beach to The Ritz-Carlton, Melbourne is St Kilda Beach (6.4 km).

Is there a spa on site at The Ritz-Carlton, Melbourne?

Yep, The Ritz-Carlton Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does The Ritz-Carlton, Melbourne have a pool?

The Ritz-Carlton, Melbourne has an indoor pool. The pool is open 24 hours.

What luxury perks are available at The Ritz-Carlton, Melbourne?

The Ritz-Carlton, Melbourne features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with Frette Italian sheets, pillowtop beds and 24-hour room service.

What makes The Ritz-Carlton, Melbourne a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Ritz-Carlton, Melbourne.

Is The Ritz-Carlton, Melbourne family-friendly?

You bet! With amenities such as an indoor pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Melbourne is a hit with families.

Does The Ritz-Carlton, Melbourne serve breakfast?

Yep, cooked-to-order breakfast is on offer daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Melbourne?

No, The Ritz-Carlton, Melbourne does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton, Melbourne?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton, Melbourne?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Ritz-Carlton, Melbourne?

No, pets are not allowed.

The Ritz-Carlton, Melbourne Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 204 out of 233 reviews
Rating 8 - Good. 20 out of 233 reviews
Rating 6 - Okay. 3 out of 233 reviews
Rating 4 - Poor. 5 out of 233 reviews
Rating 2 - Terrible. 1 out of 233 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayin at the ritz

The room was awesome with a beautiful view of the city no wonder it’s the RITZ
Stayed 1 night in Sep 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Philip Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top to Bottom - an Outstanding Hotel

Top to bottom, the Ritz-Carlton in Melbourne is an outstanding hotel. All staff are friendly and accommodating—you feel welcomed 100% of the time. And, the space is amazing, with sweeping views of Melbourne from the 80th floor and your own room. Highly recommended.
Stayed 2 nights in Sep 2025

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view. Luxurious, absolutely the best place to stay!
Stayed 1 night in Sep 2025

10/10 Excellent

Matthew

Stayed 1 night in Sep 2025

10/10 Excellent

TERESA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we have stayed in, we will definitely be back.
Stayed 4 nights in Sep 2025

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant service in a lovely property

I can only say good things about this property. The building is well managed and maintained. The facilities were spot on, but the highlight was the service. Everyone from the Doorman, to the Club Team and the Concierge were flawless. We felt cared for and nothing was too much trouble. The weekend was a complete pleasure and we will be back.
Stayed 2 nights in Aug 2025

10/10 Excellent

paul

Stayed 2 nights in Aug 2025

10/10 Excellent

Phillip

Stayed 2 nights in Aug 2025

10/10 Excellent

Lay Tin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 4 nights in Jul 2025

10/10 Excellent

Kim

Stayed 1 night in Jul 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

John, Altona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and a really quality hotel as always the Ritz is very impressive Highly recommended as a getaway for people as it feels like you’re completely separated from the hustle and bustle of the city but as soon as you go downstairs, you’re right in the middle of everything
Stayed 2 nights in Jul 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were absolutely amazing 10/10, hotel facilities amazing 24/7 pool was the reason i booked 10/10, food was a 4/10 atria is overrated, only took a couple bites of each item ordered from the menu, food was the only downside! 9/10
Stayed 1 night in Jun 2025

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thank you for a wonderful stay!
Stayed 1 night in Jun 2025

8/10 Good

Sean

Stayed 1 night in Jun 2025

10/10 Excellent

Esme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

gabriella

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Stayed 1 night in May 2025

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

4/10 Poor

John

Liked: Cleanliness, property conditions & facilities

Got no Soul

Something off about this hotel. From the way you enter reception- cold feel of the swimming pool area- the way you enter the bathroom to access spa and sauna- separate male only and female only spa/sauna. Over rated and over priced in my view.
Stayed 1 night in Apr 2025

6/10 Okay

Chanel

Travelled with family
Liked: Staff & service
For a Ritz Carlton, I was expecting a lot more & also the fact that it was much more expensive than other five star hotels nearby. The breakfast option was dismal. It got very boring after the second day and we were there for four days. Unlike other hotels and resorts of this grade, it was just selected options on the menu, same thing everyday. It was not a buffet selection of breakfast that we were used to at five star hotels and resorts. Lottie at check in also wasn’t that helpful, and missed any check in notes we made when we booked. We were pre-celebrating my partner’s 50th and our baby’s early birthday, so little details like that went unnoticed. Other staff members were fine, one even gave our baby a toy, she also works at check in counter. The pool and bathroom areas could have been cleaned more regularly. We asked for our bed sheets to be changed, they weren’t. The complimentary water bottles were pretty cheap and in paper box… Overall, great location but not the five star feeling we were expecting to get and is used to.
Stayed 3 nights in Apr 2025

10/10 Excellent

Aydin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely, the hotel itself was amazing. Only regret I have is that we have to leave.
Stayed 3 nights in Apr 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025