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Sofitel Shahd Al Madinah

Photo gallery for Sofitel Shahd Al Madinah

Reception
Property video
Interior
Interior
Junior Suite

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
The current price is AU$364
includes taxes & fees
12 June - 13 June

Explore the area

View map
King Fahad Road, Building 2943, Madinah, 42311
  • Place, Prophet's Mosque
    ‪10 min walk‬
  • Place, The Green Dome
    ‪10 min walk‬
  • Place, Al-Baqi Cemetery
    ‪10 min walk‬
  • Airport, Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪15 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

8.0 out of 10
Very good
(24 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds

7.4 out of 10
Good
(11 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Classic Twin Room, 2 Single Beds

Premium bedding, free minibar, in-room safe, desk

Classic Twin Room, 2 Single Beds

7.4 out of 10
Good
(18 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Club)

Premium bedding, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club)

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Single Bed (Prestige, Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 Single Bed (Prestige, Partial Haram Plaza view)

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige)

7.2 out of 10
Good
(11 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Single Bed (Prestige)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 Single Bed (Prestige)

7.4 out of 10
Good
(3 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 3 Bedrooms (Haram Plaza View)

Combined shower/bathtub, eco-friendly toiletries, hair dryer, slippers

Presidential Suite, 3 Bedrooms (Haram Plaza View)

  • City view
  • 120 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 King Beds
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Presidential Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 120 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed (Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 1 King Bed (Partial Haram Plaza view)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds (Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Superior Twin Room, 2 Single Beds (Partial Haram Plaza view)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, 2 Single Beds

Premium bedding, free minibar, in-room safe, desk

Deluxe Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

Premium bedding, free minibar, in-room safe, desk

Junior Suite

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Suite, Multiple Beds

Premium bedding, free minibar, in-room safe, desk

Family Suite, Multiple Beds

  • Sleeps 7
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed (Imperial - Harram Partial View)

Suite, 1 King Bed (Imperial - Harram Partial View)

Suite, 1 King Bed (Imperial - Harram Partial View)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About the area

Madinah

A luxury stay in the heart of Madinah awaits you at Sofitel Shahd Al Madinah. Within just a 10-minute stroll, you'll find The Green Dome and Prophet's Mosque. Highlights at this hotel include 2 restaurants and in-room free WiFi. .The restaurant, Arabesque, is open for breakfast, lunch and dinner. Business amenities include meeting rooms, conference space, and a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. There's also the convenience of self parking. .With a stay at this 5-property class Madinah City Center hotel, you'll be 0.8 km (0.5 mi) from Al-Baqi Cemetery and 4.2 km (2.6 mi) from Quba Mosque.

What's nearby

  • Prophet's Mosque - 10 min walk - 0.9 km
  • The Green Dome - 10 min walk - 0.9 km
  • Al-Baqi Cemetery - 10 min walk - 0.9 km
  • Masjid Al Ghamamah - 12 min walk - 1.0 km
  • Al-Safiya Museum and Garden - 15 min walk - 1.3 km

Getting around

  • Madinah Station - 14 min drive
  • Madinah (MED-Prince Mohammad Bin Abdulaziz) - 20 min drive

Restaurants

  • ‪Kiffa | كفة - ‬2 min walk
  • ‪Al Baik - ‬3 min walk
  • ‪Al-Marwa restaurant | مطعم المروة - ‬3 min walk
  • ‪Cafe Najd - ‬1 min walk
  • ‪رسلانية - ‬1 min walk

About this property

Sofitel Shahd Al Madinah

There are 2 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. A business centre and meeting rooms are available. A health club, multilingual staff, and gift shops/newsstands are also featured at the luxury Sofitel Shahd Al Madinah. Parking is available for a fee.

This 5-star Madinah hotel is smoke free.

  • 1 building
  • 469 guestrooms or units
  • 14 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2001
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • Coffee shop
Sofitel Shahd Al Madinah offers 469 accommodations with free minibar items and espresso makers. Beds feature premium bedding. Televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Pullman Zamzam Madina
Madinah City Center
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,568 reviews
The price is AU$211
includes taxes & fees
28 May - 29 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (SAR 150 per day)
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Arabesque
  • Shahd Lounge
  • Ward Al Madinah

Things to do

  • Health club

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 4:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Shahd Al Madinah

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: SAR 150 per day
  • Late check-in fee for check-in between midnight and 4:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 10007643

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Madina Shaza
Al Shaza
Al Shaza Madina
Shaza Al Madina
Shaza Al Madina Hotel
Shaza Al Madina Hotel Medina
Shaza Al Madina Medina
Shaza Madina
Shaza Al Madina Al Madinah/Medina
Shaza Al Madina Al Madinah/Medina

Frequently asked questions

What is the cancellation policy at Sofitel Shahd Al Madinah?

Sofitel Shahd Al Madinah offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Shahd Al Madinah?

As of 16 May 2026, prices found for a 1-night stay for 2 adults at Sofitel Shahd Al Madinah on 12 June 2026 start from AU$364, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Shahd Al Madinah?

Yep, Sofitel Shahd Al Madinah has a secured covered self car park for SAR 150 per day. A self car park is also available, for a fee.

What makes Sofitel Shahd Al Madinah a romantic place to stay?

24-hour room service, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Sofitel Shahd Al Madinah.

Is Sofitel Shahd Al Madinah family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Sofitel Shahd Al Madinah is a hit with families.

Does Sofitel Shahd Al Madinah serve breakfast?

You bet, brekkie is served daily.

Is there a free airport shuttle available at Sofitel Shahd Al Madinah?

No, Sofitel Shahd Al Madinah does not offer an airport shuttle service.

Is there a bar or restaurant at Sofitel Shahd Al Madinah?

Yep, you can grab a meal at Sofitel Shahd Al Madinah's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Sofitel Shahd Al Madinah?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Sofitel Shahd Al Madinah?

No, pets and service animals are not allowed.

Sofitel Shahd Al Madinah Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 413 out of 642 reviews
Rating 8 - Good. 107 out of 642 reviews
Rating 6 - Okay. 46 out of 642 reviews
Rating 4 - Poor. 31 out of 642 reviews
Rating 2 - Terrible. 45 out of 642 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Bushra

Stayed 2 nights in Feb 2026

10/10 Excellent

ghazanfar

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful stay!
Stayed 3 nights in Feb 2026

10/10 Excellent

ZAID

Stayed 2 nights in Feb 2026

10/10 Excellent

Hind

Travelled with family
Liked: Cleanliness, staff & service, amenities
The biggest strength of this hotel is unquestionably the staff. From the moment we arrived, we felt truly welcomed. Special thanks to Anas, who set a very high standard of guest service. He welcomed us with genuine care, managed all the check-in procedures smoothly, and ensured we were completely satisfied. While waiting for the rooms to be ready, he thoughtfully arranged complimentary drinks at the restaurant, which reflected true five-star hospitality. At the restaurant, Abdul Kareem was exceptionally kind and attentive. Another highlight was Lujain at reception, who was the icing on the cake — extremely welcoming, warm, and informative. Special thanks also to Mohammed Altoudi, who was extremely professional and efficient during the checkout process. The rooms were clean, spacious, and very comfortable, with comfortable beds that allowed us to rest well. The location is excellent. A few points for improvement: the bathrooms felt slightly worn out, a and the room service, as is often the case in Makkah and Madinah hotels, was below the expected five-star standard. Additionally, the ladies’ prayer room would benefit from more privacy or better isolation from the main entrance, to enhance comfort and serenity.
Stayed 1 night in Jan 2026

2/10 Terrible

Ezedin, New York

Travelled with family
Disliked: Amenities, property conditions & facilities
Was very noisy as the hotel was under construction
Stayed 4 nights in Feb 2026

2/10 Terrible

Lina, New York

Stayed 3 nights in Feb 2026

10/10 Excellent

Shadmani

Liked: Cleanliness, staff & service, amenities
Room was clean, room service brought us free fruit, a dessert plate and frequently came to top up the free mini bar. The staff were attentive and helpful.
Stayed 1 night in Feb 2026

10/10 Excellent

Mounira

Stayed 11 nights in Jan 2026

10/10 Excellent

Mohammed

Stayed 2 nights in Feb 2026

4/10 Poor

aisanuddin

Liked: Amenities
Disliked: Property conditions & facilities
Proximity to the mosque is great, rooms are not great for the price. Breakfast was good.
Stayed 4 nights in Jan 2026

10/10 Excellent

Nawfal

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room very clean and tidy with plenty of fruit and drinks
Stayed 1 night in Jan 2026

8/10 Good

Hisham Hassan, Ashburn

Stayed 2 nights in Jan 2026

10/10 Excellent

Mohamed

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Jan 2026

8/10 Good

Wasi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Although this is probably the nicest hotel in Madinah right by the prophet’s mosque we had a couple of issues. Even though we paid for breakfast it wasn’t available since their kitchen was shutdown, they offered us to go to another hotel after getting upset, it was hugely inconvenient. They had construction going on in the room above us which prevented us from sleeping during the day, we called to complain but not much was done.
Stayed 2 nights in Jan 2026

6/10 Okay

Ayob

Stayed 1 night in Jan 2026

10/10 Excellent

Marwa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room catering was excellent. Very clean
Stayed 2 nights in Jan 2026

10/10 Excellent

Ziad

Stayed 1 night in Jan 2026

8/10 Good

Mian, Cooper City

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
When we went for breakfast.itvwas closed after contacting front desk then they told us due to construction no breakfast available
Stayed 2 nights in Jan 2026

10/10 Excellent

Amer

Liked: Cleanliness, amenities, property conditions & facilities
I will always stay at the Sofitel. We had a real good time. Perfect location and food is great.
Stayed 5 nights in Jan 2026

10/10 Excellent

Syed

Stayed 1 night in Jan 2026

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 5 nights in Oct 2025

8/10 Good

MAHMOUD

Stayed 2 nights in Jan 2026

10/10 Excellent

Fahad

Stayed 2 nights in Jan 2026

10/10 Excellent

Tahmeena

Stayed 3 nights in Dec 2025

10/10 Excellent

yusuf

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location, good variety for the buffet breakfast lunch and supper , rooms have also been revamped Be a bit cautious as many beds face Qibla
Stayed 5 nights in Dec 2025