2/10 Terrible
Oscar
Travelled with family
23 Dec 2025
DO NOT STAY HERE IF YOU HAVE A SERVICE ANIMAL
I booked on Expedia and hotel said it accepted pets. At check-in I informed Kamal that we had a small service dog (trained to calm someone with PTSD who is having a panic attack) and he stated that they only have a room on the second floor and he was not allowed to put us in that room because a service dog had to be accomodated on the first floor, based on Oregon rules. We were traveling back from Yuma AZ and have not had any issues at hotels, and have been accomodated on various floors of the hotel. I tried explaining the service dog rules to Kamal but he simply stated that a service dog could ONLY be accomodated on the ground floor "in case of fire".
Per Oregon state law and Title III of the ADA require reasonable accommodation in places of public accommodation. (42 U.S.C. 12182).
"Service animals must be allowed in all areas where members of the public are allowed to go"
I guess he could get a more money from a walk-in as opposed to an Expedia booking.
Oscar
Stayed 1 night in Dec 2025





























