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Heiss Hotel - By Jalo

4.0 star property
Hotel with an outdoor pool, a short walk to Poblado Park

Photo gallery for Heiss Hotel - By Jalo

Relax by the rooftop pool with city views and lounge under shaded umbrellas.
Relax in a stylish seating area with a tufted sofa and modern lighting fixture.
Relax in a stylish outdoor seating area with panoramic city views and a mountain backdrop.
Relax in a serene space with a large bed and natural light pouring in through the window.
Experience the unique architecture of Heiss, featuring cylindrical balconies and an inviting outdoor seating area with comfortable seating and lush greenery.

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • Pet-friendly
The current price is AU$123
27 July - 28 July

Explore the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪6 min walk‬
  • Lleras Park
    ‪10 min walk‬
  • Santafé Mall
    ‪2 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪22 min drive‬

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View

Luxury Room, Balcony, City View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Kitchen
Smart TV
Separate bedroom
Private bathroom
Coffee/tea maker
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View

Superior Room, Balcony, City View

8.8 out of 10
Excellent
(26 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View

Standard Room, City View

9.0 out of 10
Wonderful
(31 reviews)

Highlights

Soundproofed
Air conditioning
Smart TV
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
Desk
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Medellín

At Heiss Hotel - By Jalo you'll be within just a 15-minute stroll of popular places like Poblado Park and Lleras Park. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .Enjoy the gym and lifeguards on site. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a garden. Cooked-to-order breakfast is available daily between 6:30 AM and 10:30 AM. .Attractions within a 30-minute walk of this 4-property class El Poblado hotel include Medellín Clinic - El Poblado and Oviedo Shopping Center.

What's nearby

  • Poblado Park - 6 min walk - 0.6 km
  • Lleras Park - 10 min walk - 0.9 km
  • Medellín Clinic - El Poblado - 13 min walk - 1.1 km
  • Oviedo Shopping Center - 2 min drive - 2.2 km
  • Santafé Mall - 2 min drive - 2.5 km

Getting around

  • Poblado Station - 10 min walk
  • Medellín (MDE-José María Córdova Intl.) - 36 min drive

Restaurants

  • ‪Foxey Pub - ‬3 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Pizzería Olivia - ‬3 min walk
  • ‪Gabo - ‬2 min walk
  • ‪Ganso & Castor Café - Bistró - ‬3 min walk

About this property

Heiss Hotel - By Jalo

Hotel with an outdoor pool, a short walk to Poblado Park
Heiss Hotel - By Jalo offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. You can enjoy a drink at the swim-up bar. Heiss Hotel - By Jalo also features a garden, pool umbrellas, and a lift. You'll have access to the outdoor pool at a partner property.

This 4-star Medellín hotel is smoke free.

  • 176 guestrooms or units
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Garden
  • Lift
  • No smoking on site
  • Swim-up bar
Heiss Hotel - By Jalo offers 176 air-conditioned accommodations, with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Enjoy a casual dining experience in our inviting space with high ceilings, large windows, and comfortable seating.

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  • Free WiFi
  • Restaurant
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: COP 40,000 for adults and COP 40,000 for children
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: COP 200000 per accommodation, per stay

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately COP 40000 for adults and from COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and cash.

Property Registration Number 210165

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Frequently asked questions

What is the cancellation policy at Heiss Hotel - By Jalo?

Heiss Hotel - By Jalo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Heiss Hotel - By Jalo?

As of 26 July 2025, prices found for a 1-night stay for 2 adults at Heiss Hotel - By Jalo on 27 July 2025 start from AU$122.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Heiss Hotel - By Jalo have a pool?

Heiss Hotel - By Jalo has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Heiss Hotel - By Jalo serve breakfast?

Yep, cooked-to-order breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Heiss Hotel - By Jalo?

No, Heiss Hotel - By Jalo does not offer an airport shuttle service.

What time are check-in & check-out at Heiss Hotel - By Jalo?

Check-in begins at 3:00 PM. Check-out time is noon.

Heiss Hotel - By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 484 out of 679 reviews
Rating 8 - Good. 113 out of 679 reviews
Rating 6 - Okay. 43 out of 679 reviews
Rating 4 - Poor. 19 out of 679 reviews
Rating 2 - Terrible. 20 out of 679 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul Anthony Miranda, MOCA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the they had hot water
Stayed 4 nights in Apr 2025

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great stuff great view Great location, walking distance to tourist area
Stayed 3 nights in Apr 2025

10/10 Excellent

Arnulfo

Great
Stayed 1 night in Apr 2025

10/10 Excellent

Raquel Silverio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio lugar, las personas sin muy amables todos
Stayed 6 nights in Apr 2025

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived to the property 15 mins before checking and the front desk lady was extremely rude saying that no rooms were available. She made very little effort to help me. Stay away from this place!

10/10 Excellent

Franklin

Stayed 1 night in Apr 2025

10/10 Excellent

Giovanni, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kc

Stayed 6 nights in Apr 2025

6/10 Okay

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property still not fully functional. I had hot water issues.
Stayed 5 nights in Apr 2025

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staying
Stayed 7 nights in Mar 2025

10/10 Excellent

Rajen

Stayed 4 nights in Apr 2025

8/10 Good

Marianela Morales

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location and super nice staff
Stayed 4 nights in Apr 2025

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short trip to Medellin!

Had an amazing time while visiting Colombia and liked the fact this hotel met my expectations. I would totally stay there again!!
Stayed 4 nights in Apr 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Moise, Fort Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building design
Stayed 3 nights in Apr 2025

10/10 Excellent

Gladis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uber. Very affordable. Lots and lots of restaurant choices
Stayed 6 nights in Apr 2025

4/10 Poor

RICARDO

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
We were 2 couples (2 rooms) and we arrived almost at 1am. When we arrived, my friends who were staying next to us, asked us for toilet paper (yes, toilet paper) since they found none in the restroom, they had to go down the reception to get some. There is only one toilet paper roll per room per day. My room was never changed the bathroom towels. the shower area does not have anything to hang the towels and there is nothing to put the toothbrushes in from of the mirror. The closet is like a window-sized with 3 hangers. I won stay there again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ivan

Stayed 1 night in Jan 2025

10/10 Excellent

Enriquillo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

10/10 Excellent

Daniel, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely visit again.
Stayed 4 nights in Apr 2025

10/10 Excellent

MICHAEL, aurora

Stayed 5 nights in Jan 2025

10/10 Excellent

AHMAD IBRAHIM

Liked: Cleanliness, staff & service, property conditions & facilities
Reception great people very respectful
Stayed 5 nights in Apr 2025

10/10 Excellent

Ricardo

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The fact that restaurant was walking distance
Stayed 5 nights in Apr 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicacion y super limpio en todas las areas
Stayed 7 nights in Apr 2025