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Heiss Hotel By Jalo

Property class: 4

Photo gallery for Heiss Hotel By Jalo

A multi-level outdoor pool area with tiered wooden structures, lounge chairs, and umbrellas.
Creator video - submitted by Bryn Elise
A hotel room with a large bed, a wooden headboard, a bedside table, a mirror, and a view of the cityscape.
A hotel room with a wooden vanity, a bed, a large window with a mountain view, and a flat-screen TV mounted on the wall.
A modern building with a unique circular wooden balcony design, surrounded by greenery and a clear sky.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
The current price is AU$90
30 Sept - 1 Oct

Explore the area

View map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪10 min walk‬
  • Place, Lleras Park
    ‪14 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪16 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room

A modern hotel room with a large bed, a bedside table with a lamp, a small stool, and a TV mounted on the wall.

Standard Room

9.0 out of 10
Wonderful
(51 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

A modern hotel room with a large bed, a desk with a lamp, a potted plant, and a city view.

Standard Room, Balcony

8.6 out of 10
Excellent
(48 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

A modern hotel room with a large bed, a view through sheer curtains, and a balcony.

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony

A modern hotel room with a bed, a desk, a chair, and a balcony with a view.

Superior Room, Balcony

7.4 out of 10
Good
(3 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Medellín

At Heiss Hotel By Jalo you'll be within a 20-minute stroll of popular places like Poblado Park and Lleras Park. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .At the hotel's own poolside bar, you can stop for a drink. Enjoy the gym, pool loungers and lifeguards on site. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a garden. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. .Attractions within a 30-minute walk of this 4-property class El Poblado hotel include Medellín Clinic - El Poblado and Santafé Mall.

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.6 km
  • Poblado Park - 10 min walk - 0.9 km
  • Medellin's Museum of Modern Art - 14 min walk - 1.3 km
  • Lleras Park - 14 min walk - 1.3 km
  • Medellín Clinic - El Poblado - 16 min walk - 1.4 km

Getting around

  • Poblado Station - 11 min walk
  • Olaya Herrera Airport (EOH) - 5 min drive

Restaurants

  • ‪Restaurante Pato Pekín - ‬1 min walk
  • ‪Barbacoa Burger & Beer - ‬4 min walk
  • ‪Gabo - ‬3 min walk
  • ‪General Cafe Bar - ‬3 min walk
  • ‪Malevo Restaurante - ‬4 min walk

About this property

Heiss Hotel By Jalo

Heiss Hotel By Jalo offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. You can enjoy a drink at the pool bar. Heiss Hotel By Jalo also features a garden, pool umbrellas, and a lift. You'll have access to the outdoor pool at a partner property.

This 4-star Medellín hotel is smoke free.

  • 176 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Garden
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Heiss Hotel By Jalo offers 176 air-conditioned accommodations, with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 200000 per accommodation, per stay

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 50000 for adults and from COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 210165

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • Pool access available from 9:00 AM to 8:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Heiss

Heiss Hotel Hotel

Heiss Hotel Medellín

Heiss Hotel Hotel Medellín

Frequently asked questions

What is the cancellation policy at Heiss Hotel By Jalo?

Heiss Hotel By Jalo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Heiss Hotel By Jalo?

As of 10 Sept 2026, prices found for a 1-night stay for 2 adults at Heiss Hotel By Jalo on 30 Sept 2026 start from AU$90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Heiss Hotel By Jalo have a pool?

Heiss Hotel By Jalo has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 8:00 PM.

Does Heiss Hotel By Jalo serve breakfast?

Yep, buffet breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Heiss Hotel By Jalo?

No, Heiss Hotel By Jalo does not offer an airport shuttle service.

What time are check-in & check-out at Heiss Hotel By Jalo?

Check-in begins at 3:00 PM. Check-out time is noon.

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1370 out of 1845 reviews
Rating 8 - Good. 265 out of 1845 reviews
Rating 6 - Okay. 104 out of 1845 reviews
Rating 4 - Poor. 45 out of 1845 reviews
Rating 2 - Terrible. 61 out of 1845 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location
Stayed 16 nights in May 2026
Verified review

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good beautiful hotel.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff very helpful.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Larissa Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean rooms
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel. I will definitely want to stay here again.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

James Ellis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price and the amenities you cant beat it!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

BARRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Angie Tatiana Carrascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite Hotel around Poblado recommended
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Tezla Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel .
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Jimmie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and the staff was very helpful.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Vishnu Ram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at this hotel 4 nights and it was amazing nice clean rooms the staff was so kind loved the area walkable to many restaurants and felt safe would definitely stay here again
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Melissa Mencia Vasquez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and amenities were great. Since the moment we checked in the entire experience was outstanding
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

ruslan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel to stay at with comfortable rooms, air conditioning, and a private balcony offering an amazing view of the city
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favourite hotels, fantastic gym and pool with amazing views. Super comfortable room for a solo traveler, worth getting one with a balcony. Kind staff as well!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Iam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time at this hotel its very elegant nice mix of people and staff are very friendly
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay and helpful employees. Location is nice and quiet. Definitely a place to stay in El poblado.
Stayed 9 nights in Apr 2026
Verified review

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet, cafe, restaurants, the spa, and staff were excellent! Highly recommend!
Stayed 10 nights in Apr 2026
Verified review

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff, I been here 2 time love the place, very clean, great breakfast is really a nice place and the view from the rooftop just beautiful. I am definitely coming back again.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, nice service
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Raymundo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was really good, great area as well
Stayed 8 nights in Apr 2026