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Heiss Hotel By Jalo

4.0 star property

Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, pool loungers
Courtyard
Reception
Terrace/patio
Standard Room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$110
5 Apr - 6 Apr

Explore the area

View map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪8 min walk‬
  • Place, Lleras Park
    ‪11 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪14 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(42 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony

Standard Room, Balcony

8.6 out of 10
Excellent
(41 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Medellín

At Heiss Hotel By Jalo you'll be within a 20-minute stroll of popular places like Poblado Park and Lleras Park. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .At the hotel's own poolside bar, you can stop for a drink. Enjoy the gym, pool loungers and lifeguards on site. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a garden. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. .Attractions within a 10-minute drive of this 4-property class El Poblado hotel include Plaza Mayor Convention Center and Santafé Mall.

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.6 km
  • Poblado Park - 8 min walk - 0.7 km
  • Lleras Park - 11 min walk - 1.0 km
  • Medellín Clinic - El Poblado - 14 min walk - 1.3 km
  • Santafé Mall - 5 min drive - 4.3 km

Getting around

  • Poblado Station - 11 min walk
  • Medellín (MDE-José María Córdova Intl.) - 35 min drive

Restaurants

  • ‪General Cafe Bar - ‬3 min walk
  • ‪Clemente Café Y Flores - ‬3 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪Tagliata - ‬4 min walk
  • ‪Lorenzza - ‬4 min walk

About this property

Heiss Hotel By Jalo

Heiss Hotel By Jalo offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. You can enjoy a drink at the pool bar. Heiss Hotel By Jalo also features a garden, pool umbrellas, and a lift. You'll have access to the outdoor pool at a partner property.

This 4-star Medellín hotel is smoke free.

  • 176 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Garden
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Heiss Hotel By Jalo offers 176 air-conditioned accommodations, with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 200000 per accommodation, per stay

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 50000 for adults and from COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 210165

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • Pool access available from 9:00 AM to 8:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Frequently asked questions

What is the cancellation policy at Heiss Hotel By Jalo?

Heiss Hotel By Jalo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Heiss Hotel By Jalo?

As of 11 Mar 2026, prices found for a 1-night stay for 2 adults at Heiss Hotel By Jalo on 5 Apr 2026 start from AU$110, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Heiss Hotel By Jalo have a pool?

Heiss Hotel By Jalo has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 8:00 PM.

Does Heiss Hotel By Jalo serve breakfast?

Yep, buffet breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Heiss Hotel By Jalo?

No, Heiss Hotel By Jalo does not offer an airport shuttle service.

What time are check-in & check-out at Heiss Hotel By Jalo?

Check-in begins at 3:00 PM. Check-out time is noon.

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 929 out of 1263 reviews
Rating 8 - Good. 188 out of 1263 reviews
Rating 6 - Okay. 81 out of 1263 reviews
Rating 4 - Poor. 27 out of 1263 reviews
Rating 2 - Terrible. 38 out of 1263 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Monica

Stayed 1 night in Jan 2026

10/10 Excellent

valentino

Stayed 1 night in Dec 2025

10/10 Excellent

José Rubén Armando Polanco

Stayed 5 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & quiet. Balcony is nice but rooms are small.
Stayed 9 nights in Nov 2025

10/10 Excellent

Viviana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel! Centrally located! Amazing staff! Definitely recommended! Great restaurants near by!
Stayed 4 nights in Dec 2025

10/10 Excellent

Stephanie

Stayed 6 nights in Nov 2025

8/10 Good

Dontrell, Branford

Stayed 5 nights in Dec 2025

6/10 Okay

Milly

Liked: Property conditions & facilities
The room have one roach in the bath area
Stayed 3 nights in Dec 2025

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern, comfortable and really clean but the customer service experience makes it a really good place to stay in when in Medellin
Stayed 3 nights in Dec 2025

2/10 Terrible

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was way too small for 2 people. The front desk said it was not possible to switch to a different one. There was no place to put our bags except the bed. They wanted to charge us to have ice in the toom. There was a strong smell of weed in the hallway.
Stayed 3 nights in Dec 2025

8/10 Good

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was a good choice. Great neighborhood with many restaurants and cafes close by. Within 10 minutes ride to many of the popular areas. The staff and security was great. I don't remember the main security guard name but he was awesome. Always acknowledged you whenever you passed him.
Stayed 5 nights in Dec 2025

10/10 Excellent

javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room
Stayed 1 night in Dec 2025

8/10 Good

Tulio Alejandro

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hum, thank you for the service, people are the best, but no value for the money i paid for, better options for that value, no maintenance dirty walls old sheets
Stayed 4 nights in Dec 2025

10/10 Excellent

Michael

Stayed 4 nights in Nov 2025

8/10 Good

Jadira Rose

Stayed 9 nights in Nov 2025

10/10 Excellent

Leonardo

Great!
Stayed 3 nights in Nov 2025

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction going on outside of my room for the duration of my stay
Stayed 5 nights in Nov 2025

10/10 Excellent

Noemy

Stayed 7 nights in Nov 2025

10/10 Excellent

Saul

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. FELLAS ONLY ONE GUEST PER DAY. The day resets at 6am. BRING HATS. Don’t touch anything in the fridge unless you want to pay. Free water is room temperature. My shower in room 318 took 10mins to get cold everyday. They said that’s typical. Place is close to mostly everything and if not Ubers are $4 unless your going super far. I ate my breakfast everyday on the corner at the mini market. Try their fresh juices. Would definitely recommend this hotel if you don’t want to be where it’s madness
Stayed 4 nights in Nov 2025

10/10 Excellent

yoalver

Stayed 2 nights in Nov 2025

8/10 Good

Nancy

Stayed 5 nights in Nov 2025

10/10 Excellent

Yehosua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 5 nights in Nov 2025

10/10 Excellent

Cameil

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean and the place was overall comfortable.
Stayed 5 nights in Nov 2025

8/10 Good

Julia, Woodland Hills

Our stay wasn’t bad, but the room was tiny. Great view though.
Stayed 2 nights in Nov 2025

10/10 Excellent

harim, rose hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, beautiful hotel, small room but we knew that lol. Great breakfast, pool is amazing with the views wow. Only thing was we can hear all of our neighbors at night lol if you know what I mean. I give it a solid 9/10
Stayed 4 nights in Nov 2025