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Heiss Hotel By Jalo

Property class: 4

Photo gallery for Heiss Hotel By Jalo

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, pool loungers
Creator video - submitted by Bryn Elise
Reception
Terrace/patio
Courtyard

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$94
26 Apr - 27 Apr

Explore the area

View map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Place, Poblado Park
    ‪10 min walk‬
  • Place, Medellín Clinic - El Poblado
    ‪14 min walk‬
  • Place, Lleras Park
    ‪14 min walk‬
  • Airport, Medellín (MDE-José María Córdova Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

9.0 out of 10
Wonderful
(43 reviews)
  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Balcony

Standard Room, Balcony

Standard Room, Balcony

8.6 out of 10
Excellent
(44 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.6 out of 10
Excellent
(7 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

Medellín

At Heiss Hotel By Jalo you'll be within a 20-minute stroll of popular places like Poblado Park and Lleras Park. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .At the hotel's own poolside bar, you can stop for a drink. Enjoy the gym, pool loungers and lifeguards on site. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a garden. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. .Attractions within a 30-minute walk of this 4-property class El Poblado hotel include Oviedo Shopping Center and Santafé Mall.

What's nearby

  • Monterrey Comercial Mall - 6 min walk - 0.6 km
  • Poblado Park - 10 min walk - 0.9 km
  • Medellín Clinic - El Poblado - 14 min walk - 1.3 km
  • Lleras Park - 14 min walk - 1.3 km
  • Santafé Mall - 5 min drive - 2.1 km

Getting around

  • Poblado Station - 11 min walk
  • Medellín (MDE-José María Córdova Intl.) - 35 min drive

Restaurants

  • ‪General Cafe Bar - ‬3 min walk
  • ‪Foxey Pub - ‬4 min walk
  • ‪Smash Avocaderia - ‬3 min walk
  • ‪Restaurante Pato Pekín - ‬1 min walk
  • ‪Clemente Café Y Flores - ‬3 min walk

About this property

Heiss Hotel By Jalo

Heiss Hotel By Jalo offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. You can enjoy a drink at the pool bar. Heiss Hotel By Jalo also features a garden, pool umbrellas, and a lift. You'll have access to the outdoor pool at a partner property.

This 4-star Medellín hotel is smoke free.

  • 176 guestrooms or units
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Garden
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Heiss Hotel By Jalo offers 176 air-conditioned accommodations, with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 50,000 for adults and COP 50,000 for children
  • A poolside bar
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 200000 per accommodation, per stay

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 50000 for adults and from COP 50000 for children
  • Pet fee: COP 200000 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 210165

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • Pool access available from 9:00 AM to 8:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Frequently asked questions

What is the cancellation policy at Heiss Hotel By Jalo?

Heiss Hotel By Jalo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Heiss Hotel By Jalo?

As of 25 Apr 2026, prices found for a 1-night stay for 2 adults at Heiss Hotel By Jalo on 26 Apr 2026 start from AU$94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Heiss Hotel By Jalo have a pool?

Heiss Hotel By Jalo has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 8:00 PM.

Does Heiss Hotel By Jalo serve breakfast?

Yep, buffet breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Heiss Hotel By Jalo?

No, Heiss Hotel By Jalo does not offer an airport shuttle service.

What time are check-in & check-out at Heiss Hotel By Jalo?

Check-in begins at 3:00 PM. Check-out time is noon.

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1043 out of 1415 reviews
Rating 8 - Good. 212 out of 1415 reviews
Rating 6 - Okay. 88 out of 1415 reviews
Rating 4 - Poor. 32 out of 1415 reviews
Rating 2 - Terrible. 40 out of 1415 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Herminio

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. The staff was very nice. The only issue was hot. Water took a while to kick in every time and also no room to hang anything that is very upsetting. Besides that everything else was OK.
Stayed 10 nights in Jan 2026

10/10 Excellent

Monica

Stayed 1 night in Jan 2026

10/10 Excellent

Joel

Liked: Cleanliness, amenities, property conditions & facilities
The staff amazing I feel in family
Stayed 5 nights in Dec 2025

10/10 Excellent

Jake

Stayed 4 nights in Jan 2026

6/10 Okay

Forood

Business traveller
Liked: Cleanliness, staff & service, amenities
average
Stayed 5 nights in Jan 2026

10/10 Excellent

Maikol

Stayed 4 nights in Jan 2026

10/10 Excellent

ERICH, Vista

Liked: Cleanliness, amenities, property conditions & facilities
Good price for what I got. Rooms are small, but big enough for 1 person. Great location!
Stayed 1 night in Jan 2026

10/10 Excellent

Alvarielyz Nilet Agosto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio y muy bien ubicado todo es super cerca. El trato de los empleados es increíble. Muy buena opción para elegir.
Stayed 4 nights in Jan 2026

10/10 Excellent

Paramveer

Stayed 3 nights in Jan 2026

10/10 Excellent

Luz

Stayed 2 nights in Jan 2026

10/10 Excellent

Hector, Yuma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service in all aspects of the Hotel.
Stayed 6 nights in Jan 2026

8/10 Good

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and cozy
Stayed 5 nights in Jan 2026

10/10 Excellent

t

Liked: Cleanliness, amenities, property conditions & facilities
Super rooftop and breakfast was nice. Swimming pool and jacuzzi a bonus. Nice helpful team. The lady at the desk was incredibly helpful on arrival. Also helped with my leg, from security to restaurant.
Stayed 1 night in Dec 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the hotels facilities (rooms, pool, gym, bar and restaurant so) are new and in great condition.
Stayed 3 nights in Jan 2026

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities
Nice modern room (small but efficient) in a quiet area with lots of restaurants within walking distance (loved Peking Patio). I took advantage of an on site yoga studio and we used the roof pool one afternoon. Can walk to the Pablado craziness or the train station in about 12 minutes…
Stayed 4 nights in Jan 2026

10/10 Excellent

EDUARDO

Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 7 nights in Jan 2026

10/10 Excellent

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place great staff. Plenty of restaurants for lunch
Stayed 10 nights in Dec 2025

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, good staff and Olga is the best person as housekeeper !
Stayed 11 nights in Dec 2025

10/10 Excellent

David Ortega

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellente!! Loved it
Stayed 14 nights in Dec 2025

10/10 Excellent

GERARDO

Liked: Cleanliness, amenities, property conditions & facilities
Graet Location
Stayed 4 nights in Oct 2025

8/10 Good

De'Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I had to purchase breakfast and the pool area is a little small other than that it was a great hotel I felt safe I left important items in the room for hours at a time and nothing ever came up missing they also checked me in early thanks Heiss !
Stayed 4 nights in Dec 2025

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, great food ,.clean, great staff. Loved it.
Stayed 7 nights in Dec 2025

10/10 Excellent

Nestor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great hotel and great location
Stayed 2 nights in Dec 2025

10/10 Excellent

Angie

Stayed 4 nights in Dec 2025