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Sheraton Makkah Jabal Al Kaaba Hotel

4.0 star property
Hotel with 2 restaurants, 6-minute walk to Great Mosque of Makkah

Photo gallery for Sheraton Makkah Jabal Al Kaaba Hotel

Front of property
1 bedroom, pillow-top beds, minibar, in-room safe
Executive Suite, 1 Bedroom | Living room
2 restaurants, breakfast, lunch served; local and international cuisine
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Laundry
  • Housekeeping
  • Room service
  • 24/7 front desk
  • Air conditioning
The current price is AU$248
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Makkah, Eastern Province, 24231
  • Place, Great Mosque of Makkah
    ‪5 min walk‬
  • Place, Kaaba
    ‪10 min walk‬
  • Place, The Clock Towers
    ‪11 min walk‬

Room options

One Bedroom Apartment

Air-conditioning
Connecting/adjoining rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • Sleeps 2

Traditional Triple Room

Air-conditioning
Connecting rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • Sleeps 3

View all photos for Two Bedroom Apartment

1 bedroom, pillow-top beds, minibar, in-room safe

Two Bedroom Apartment

Air-conditioning
Connecting/adjoining rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • Sleeps 4

View all photos for Traditional Room, 2 Single Beds

1 bedroom, pillow-top beds, minibar, in-room safe

Traditional Room, 2 Single Beds

8.8 out of 10
Excellent
(24 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Pillow menu
Separate bedroom
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
Pillow menu
Pillowtop mattress
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Room, 3 Single Beds

Traditional Room, 3 Single Beds

Traditional Room, 3 Single Beds

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Pillow menu
Separate bedroom
Pillow-top bed
Private bathroom
Air-conditioning
Connecting/adjoining rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • 27 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking (Executive Level)

1 bedroom, pillow-top beds, minibar, in-room safe

Superior Room, 1 Double Bed, Non Smoking (Executive Level)

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Fridge
LED TV
Pillow menu
Separate bedroom
Pillow-top bed
Air-conditioning
Connecting/adjoining rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillow-top beds, minibar, in-room safe

Junior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Pillow menu
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
Pillow menu
  • 43 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom

1 bedroom, pillow-top beds, minibar, in-room safe

Deluxe Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Pillow menu
Separate sitting area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
Pillow menu
  • 59 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite, 2 Single Beds, Tower

1 bedroom, pillow-top beds, minibar, in-room safe

Suite, 2 Single Beds, Tower

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Fridge
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
  • 81 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Fridge
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
  • 115 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Tower

2 restaurants, breakfast, lunch served; local and international cuisine

Suite, 1 Double Bed, Tower

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Fridge
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
  • 175 sq m
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 1 Double Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room

Executive Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
  • 68 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite, 2 Single Beds, Tower

1 bedroom, pillow-top beds, minibar, in-room safe

Suite, 2 Single Beds, Tower

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Fridge
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
  • 80 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, minibar, in-room safe

Superior Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
Fridge
Separate sitting area
Separate dining area
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
  • 43 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Room, 2 Single Beds

1 bedroom, pillow-top beds, minibar, in-room safe

Traditional Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Pillow menu
Separate bedroom
Pillow-top bed
Hairdryer
Air-conditioning
Connecting/adjoining rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds, Non Smoking

1 bedroom, pillow-top beds, minibar, in-room safe

Superior Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Fridge
LED TV
Pillow menu
Separate bedroom
Pillow-top bed
Air-conditioning
Connecting/adjoining rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

Traditional Queen Room with City View

Air-conditioning
Connecting/adjoining rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • Sleeps 2

Junior Suite, Concierge Lounge Access, 1 King, City View

Air-conditioning
Connecting/adjoining rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • Sleeps 2

Traditional Room,Guest Room,1 King

Air-conditioning
Connecting/adjoining rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • Sleeps 2

Traditional King Room,Guest Room,1 King,City View

Air-conditioning
Connecting/adjoining rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • Sleeps 2

Junior Suite, 1 Bedroom Junior Suite, 2 Twins

Air-conditioning
Heating
Connecting rooms available
Pillow menu
Pillowtop mattress
Bathrobes
  • Sleeps 2

Suite, 1 Double Bed, Smoking, City View (Tower)

Air-conditioning
Connecting/adjoining rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • Sleeps 4

Suite, 1 Double Bed, Smoking, Tower

Separate dining area
Air-conditioning
Connecting rooms available
Pillow menu
Pillowtop mattress
Bathrobes
  • Sleeps 6

Suite, 2 Twin Beds, Smoking, Tower

Separate dining area
Air-conditioning
Connecting rooms available
Pillow menu
Pillowtop mattress
Bathrobes
  • Sleeps 2

Executive Suite

Separate dining area
Air-conditioning
Connecting rooms available
Pillow menu
Pillowtop mattress
Bathrobes
  • Sleeps 3

Deluxe Suite

Air-conditioning
Connecting rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • Sleeps 3

Superior Room, 1 Double Bed, Non Smoking (Executive Level)

Air-conditioning
Connecting rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • Sleeps 2

Superior Room, 2 Twin Beds, Non Smoking

Air-conditioning
Connecting rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • Sleeps 2

Superior One-Bedroom Suite-Non-Smoking

Separate dining area
Air-conditioning
Connecting rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
  • Sleeps 2

One-Bedroom Apartment with Two Single Beds and City View

Air-conditioning
Connecting/adjoining rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • Sleeps 2

View all photos for Traditional Twin Room

Bathroom

Traditional Twin Room

Air-conditioning
Connecting rooms available
Pillow menu
Pillowtop mattress
Designer toiletries
Hair dryer
  • Sleeps 2

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About the area

Makkah

Sheraton Makkah Jabal Al Kaaba Hotel places you in the centre of Makkah, within just a 15-minute stroll of popular places like Great Mosque of Makkah and Kaaba. Highlights at this hotel include 2 restaurants and in-room LED TVs. .The café, Chocolate Lounge, serves local and international cuisine. 161 square feet (15 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. .Near this 4-property class Makkah City Center hotel, you'll find The Clock Towers.

What's nearby

  • Great Mosque of Makkah - 5 min walk - 0.5 km
  • Kaaba - 10 min walk - 0.9 km
  • King Fahad Gate - 10 min walk - 0.9 km
  • Well of Zamzam - 11 min walk - 0.8 km
  • The Clock Towers - 11 min walk - 1.0 km

Getting around

  • Makkah Station - 14 min drive
  • Jeddah (JED-King Abdulaziz Intl.) - 67 min drive

Restaurants

  • ‪لحظة كيف - ‬17 min walk
  • ‪AlTayebat restaurant interContinental | مطعم الطيبات انتركونتيننتال - ‬8 min walk
  • ‪ALBAIK | البيك - ‬9 min walk
  • ‪Executive Lounge - ‬15 min walk
  • ‪مطعم المصطفى - ‬13 min walk

About this property

Sheraton Makkah Jabal Al Kaaba Hotel

Hotel with 2 restaurants, 6-minute walk to Great Mosque of Makkah
There are 2 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. A business centre and a meeting room are available. Event space at this hotel measures 161 square feet (15 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Sheraton Makkah Jabal Al Kaaba Hotel. The hotel can provide concierge services and wedding services.

This 4-star Makkah hotel is smoke free.

  • 1 building
  • 412 guestrooms or units
  • 24 levels
  • 2 dining venues
  • 161 sq ft of conference space
  • 15 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Coffee shop
Sheraton Makkah Jabal Al Kaaba Hotel offers 412 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Beds feature pillowtop mattresses. A pillow menu is available. 40-inch LED televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: WiFi (SAR 75 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 95 for adults and SAR 47.50 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Al Firdous Restaurant
  • Asia Restaurant
  • Chocolate Lounge

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 161 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 24 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 95 for adults and from SAR 47.5 for children
  • Fee for in-room wireless Internet: SAR 75 per 24-hour period (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 10002512

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Sheraton Makkah Jabal Al Kaaba Hotel Mecca
Sheraton Makkah Jabal Al Kaaba Mecca
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaab
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaaba Hotel Hotel
Sheraton Makkah Jabal Al Kaaba Hotel Makkah
Sheraton Makkah Jabal Al Kaaba Hotel Hotel Makkah

Frequently asked questions

What is the cancellation policy at Sheraton Makkah Jabal Al Kaaba Hotel?

Sheraton Makkah Jabal Al Kaaba Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Makkah Jabal Al Kaaba Hotel?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Sheraton Makkah Jabal Al Kaaba Hotel on 9 Nov 2025 start from AU$247.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Sheraton Makkah Jabal Al Kaaba Hotel a romantic place to stay?

A bar and 24-hour room service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Sheraton Makkah Jabal Al Kaaba Hotel.

Does Sheraton Makkah Jabal Al Kaaba Hotel serve breakfast?

Sure does, buffet brekkie is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Sheraton Makkah Jabal Al Kaaba Hotel?

No, Sheraton Makkah Jabal Al Kaaba Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Makkah Jabal Al Kaaba Hotel?

Yep, you can grab a meal at Sheraton Makkah Jabal Al Kaaba Hotel's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Sheraton Makkah Jabal Al Kaaba Hotel?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Sheraton Makkah Jabal Al Kaaba Hotel?

No, only service animals are allowed.

Reviews

Sheraton Makkah Jabal Al Kaaba Hotel Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 239 out of 417 reviews
Rating 8 - Good. 98 out of 417 reviews
Rating 6 - Okay. 40 out of 417 reviews
Rating 4 - Poor. 14 out of 417 reviews
Rating 2 - Terrible. 26 out of 417 reviews

Reviews

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 4 nights in Jul 2025

6/10 Okay

Mahsoun

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad mantenance for the furniture and slow response from the housekeeper
Un orgnized
Bad maintenance
Can not sleep up to 3AM with this setup
Stayed 1 night in Jul 2025

6/10 Okay

raza

Stayed 2 nights in Jul 2025

10/10 Excellent

Oumar

Stayed 2 nights in Jul 2025

8/10 Good

Mona

Liked: Cleanliness, property conditions & facilities
The hotel itself is nice and clean and close enough to the Haram. It is a bit of a hike to get to the hotel from the Kaaba so keep that in mind; it was, however, the best price for a hotel on the Haram. Hotel staff were a mixed bag—some were super friendly and helpful, and others were standoffish (especially front desk staff). The breakfast is great.
Stayed 4 nights in Jul 2025

10/10 Excellent

Mustafa

Stayed 3 nights in Mar 2025

10/10 Excellent

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, five minute walk to Haram great hospitality
Stayed 1 night in Jul 2025

10/10 Excellent

Yaaseen

Stayed 4 nights in Jul 2025

10/10 Excellent

Ihab

Travelled with partner
Liked: Amenities
The staff are excellent. They upgraded us to a huge suite. Best of the best
Stayed 1 night in Jul 2025

10/10 Excellent

Oubaydah Anowar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very professional and friendly. They surprised me with a free room upgrade, and the new room had beautiful furniture and a cozy feel. Customer service was top-notch from start to finish. Highly recommended!
Stayed 1 night in Jun 2025

10/10 Excellent

Mathilde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! The hotel is only 10 minutes walk from the Haram, and the staff is very friendly and helpful. I got very lucky to get a room update and breakfast for free during my entire stay. The room was stunning, the view too. A huge thank you, Jazakallah Khair. I will definitely come back inshallah.
Stayed 5 nights in Apr 2025

10/10 Excellent

suleiman yau

Stayed 1 night in Mar 2025

10/10 Excellent

Lubna, sydney

Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff ,convenient to reach haram
Stayed 1 night in Mar 2025

4/10 Poor

Manal

Travelled with group
Liked: Cleanliness
Taxi and cars can’t access the hotel espacially peak hours. Service takes long time. Hotel is a little old, doesn’t feel like a 5 star hotel.
Stayed 1 night in Mar 2025

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel itself is very good and the staff are so so cooperative The only drawback was the distance you have to walk to haram with the high ramp
Stayed 2 nights in Mar 2025

8/10 Good

Syed

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but too far for my liking. Also has a steep climb to the hotel making it hard to walk to it everytime
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Saniya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Adamu

Stayed 5 nights in Jan 2025

10/10 Excellent

Abou, SAINT HUBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Proximité de la Kaaba
Stayed 3 nights in Jan 2025

10/10 Excellent

Taslima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Sultana, Vancouver

Not walkable like advertised. It’s not a 4 minute walk to the Mosque. It took me one hour to walk to the mosque and to find gate # 79. That’s the only gate you are allowed to enter. After the Saee, you are totally at new area and you can only come out of one gate. That is on the other side of the mosque. I could not get my Google map working to find the hotel. I was totally lost. Finally, one worker was able to get his Google map working as he had data and he gave the directions. It took me 11/2 hr to get to the hotel. So my 3 hr umrah turned out to be 5 1/2 hr with 14000 steps. Not sure what can be done as there is so much construction going on making acces to the mosque difficult. Housekeeping staff was excellent. Mr. Usal Hosen. Mr. Mohammed Edris. Front desk concierge staff extreme helpful. Rakib. Mohammad Ebrahim Shakil. Lounge staff. Emad Bin Wajih Mohammad Raju Mia. I encountered with Thea staff and they were very helpful. Thank you for everything.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Excellent

Close to the HARAM , GREAT STAFF.
Stayed 1 night in Feb 2025

8/10 Good

shaheed

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jan 2025

8/10 Good

Riasat

Travelled with family
The room was very clean. Staff was very friendly and it’s very near to Haram. But the only reason is that there is a slop due to my health condition it was hard for me to walk on that slope. I really appreciate friendly and clean environment of Sheraton hotel
Stayed 4 nights in Jan 2025