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Hilton Suites Jabal Omar Makkah

5.0 star property
Luxury Makkah hotel connected to a shopping centre, steps from As-Haabee Exhibition

Photo gallery for Hilton Suites Jabal Omar Makkah

Suite | View from room
Exterior detail
Premium bedding, in-room safe, desk, soundproofing
Premium bedding, in-room safe, desk, soundproofing
Daily buffet breakfast for a fee

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Free WiFi
  • Housekeeping
  • Air conditioning
The current price is AU$268
includes taxes & fees
2 May - 3 May

Explore the area

Map
Ibrahim Al Khalil Road, Makkah, 21955
  • Great Mosque of Makkah
    ‪16 min walk‬
  • King Fahad Gate
    ‪16 min walk‬
  • Kaaba
    ‪8 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Twin)

Premium bedding, in-room safe, desk, soundproofing

Suite, 1 Bedroom (Twin)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • City view
  • 69 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed (Partial Haram View)

Superior Room, 1 King Bed (Partial Haram View) | Living area

Superior Room, 1 King Bed (Partial Haram View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Accessible

Premium bedding, in-room safe, desk, soundproofing

Suite, 2 Bedrooms, Accessible

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • City view
  • 102 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Superior Twin Room, 1 Bedroom

Premium bedding, in-room safe, desk, soundproofing

Superior Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
  • City view
  • 69 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for King, Suite, 1 Bedroom

King, Suite, 1 Bedroom

King, Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • City view
  • 69 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, soundproofing

Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms

Premium bedding, in-room safe, desk, soundproofing

Deluxe Suite, 2 Bedrooms

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • City view
  • 106 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Family Suite, 2 Single Beds

Premium bedding, in-room safe, desk, soundproofing

Family Suite, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Day bed
  • City view
  • 69 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for King, Superior Suite, 1 Bedroom

Premium bedding, in-room safe, desk, soundproofing

King, Superior Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • City view
  • 69 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King, Deluxe Suite, 1 Bedroom

Premium bedding, in-room safe, desk, soundproofing

King, Deluxe Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • City view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Partial Kaaba View)

Premium bedding, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed (Partial Kaaba View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • City view
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room (Guest Room)

Premium bedding, in-room safe, desk, soundproofing

Twin Room (Guest Room)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
  • City view
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room

Premium bedding, in-room safe, desk, soundproofing

Triple Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
  • City view
  • 26 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Twin Room, 1 Bedroom

Premium bedding, in-room safe, desk, soundproofing

Deluxe Twin Room, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • City view
  • 63 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Suite

Premium bedding, in-room safe, desk, soundproofing

Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • City view
  • 69 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Suite, 2 Bedrooms

Premium bedding, in-room safe, desk, soundproofing

Superior Suite, 2 Bedrooms

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • City view
  • 106 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Superior Triple Room

Premium bedding, in-room safe, desk, soundproofing

Superior Triple Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Premium bedding
  • City view
  • 26 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Twin Room (with Haram view)

Premium bedding, in-room safe, desk, soundproofing

Superior Twin Room (with Haram view)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
  • City view
  • 26 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 2 Bedrooms

46-inch LCD TV with premium TV channels, TV, MP3 dock

Suite, 2 Bedrooms

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • City view
  • 106 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite, 1 King Bed (Partial Haram View)

Premium bedding, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed (Partial Haram View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • City view
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 2 Bedrooms, Accessible

Premium bedding, in-room safe, desk, soundproofing

Superior Suite, 2 Bedrooms, Accessible

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • City view
  • 106 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

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4.5 out of 5, Wonderful, 806 reviews
The price is AU$193
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9 May - 10 May
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About the area

Makkah

Hilton Suites Jabal Omar Makkah puts you in the heart of Makkah, connected to a shopping centre and within steps of Souk Al-Khalil and Alkhalil Courtyard. Highlights at this luxury hotel include 2 restaurants, 3 coffee shops/cafes and a bar/lounge. .The restaurant, Alqandeel Restaurant, is open for breakfast, lunch and dinner. Business travelers can take advantage of meeting rooms and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 7 AM and 11 AM. There's also the convenience of self parking. .Places within a short walk of this 5-property class Jabal Omar hotel include As-Haabee Exhibition and Great Mosque of Makkah is within 20 minutes.

What's nearby

  • Souk Al-Khalil - 13 min walk - 1.1 km
  • Great Mosque of Makkah - 16 min walk - 1.4 km
  • King Fahad Gate - 16 min walk - 1.4 km
  • Safa and Marwah - 8 min drive - 6.5 km
  • Kaaba - 8 min drive - 6.6 km

Getting around

  • Makkah Station - 13 min drive
  • Jeddah (JED-King Abdulaziz Intl.) - 72 min drive

Restaurants

  • ‪RATIO Speciality Coffee - ‬15 min walk
  • ‪زمزم كافيه - ‬2 min drive
  • ‪البيك - ‬13 min walk
  • ‪دومينوز - ‬14 min walk
  • ‪البيك - ‬14 min walk

About this property

Hilton Suites Jabal Omar Makkah

Luxury Makkah hotel connected to a shopping centre, steps from As-Haabee Exhibition
There are 2 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

Public spaces have free WiFi. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Hilton Suites Jabal Omar Makkah. For a fee, parking is available.

This 5-star Makkah hotel is smoke free.

  • 1 building
  • 484 guestrooms or units
  • 19 levels
  • 2 dining venues
  • 3 coffee shops
  • Conference rooms
  • Built in 2013
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
Hilton Suites Jabal Omar Makkah offers 484 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, bidets and complimentary toiletries.

This Makkah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Languages

Arabic, English

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (SAR 230 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: SAR 100 to 300 for adults and SAR 50 to 150 for children
  • 2 restaurants
  • 3 coffee shops/cafes
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Al-Falak Cafe
  • Al-Kawkab Cafe
  • Al-Khalil Cafe
  • Alqandeel Restaurant
  • Asia Restaurant

Things to do

  • Shopping

Family friendly

  • Children's toys
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Day bed
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: noon
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hilton Suites Jabal Omar Makkah

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 150.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 100 to 300 for adults and SAR 50 to 150 for children
  • Self-parking fee: SAR 230 per day
  • Rollaway bed fee: SAR 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 10002500

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hilton Makkah Suites
Hilton Suites Makkah
Hilton Suites Makkah Aparthotel
Hilton Suites Makkah Aparthotel Mecca
Hilton Suites Makkah Mecca
Makkah Hilton Suites
Makkah Suites
Hilton Suites Makkah Hotel Mecca
Hilton Suites Makkah Hotel
Hilton Suites Makkah
Hilton Suites Jabal Omar Makkah Hotel
Hilton Suites Jabal Omar Makkah Makkah
Hilton Suites Jabal Omar Makkah Hotel Makkah

Frequently asked questions

What is the cancellation policy at Hilton Suites Jabal Omar Makkah?

Hilton Suites Jabal Omar Makkah offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Suites Jabal Omar Makkah?

As of 25 Apr 2025, prices found for a 1-night stay for 2 adults at Hilton Suites Jabal Omar Makkah on 2 May 2025 start from AU$268.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Suites Jabal Omar Makkah?

Yep, Hilton Suites Jabal Omar Makkah has a self car park for SAR 230 per day.

What makes Hilton Suites Jabal Omar Makkah a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hilton Suites Jabal Omar Makkah.

Is Hilton Suites Jabal Omar Makkah family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hilton Suites Jabal Omar Makkah is a hit with families.

Does Hilton Suites Jabal Omar Makkah serve breakfast?

Sure does, buffet brekkie is served daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Hilton Suites Jabal Omar Makkah?

No, Hilton Suites Jabal Omar Makkah does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Suites Jabal Omar Makkah?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Suites Jabal Omar Makkah?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Hilton Suites Jabal Omar Makkah?

No, pets and service animals are not allowed.

Hilton Suites Jabal Omar Makkah Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 729 out of 1002 reviews
Rating 8 - Good. 172 out of 1002 reviews
Rating 6 - Okay. 54 out of 1002 reviews
Rating 4 - Poor. 21 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Essan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience. Thank you
Stayed 3 nights in Apr 2025

10/10 Excellent

Usman Javed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was comfortable and convenient. The staff other than reception (check-in) was very helpful. Reception staff may have been overwhelmed as the property was overbooked.
Stayed 1 night in Jan 2025

6/10 Okay

Nourhan

Travelled with family
Liked: Cleanliness, property conditions & facilities
.
Stayed 3 nights in Jan 2025

10/10 Excellent

Hassan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

hana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always will be coming back insha’allah
Stayed 6 nights in Jan 2025

10/10 Excellent

Hassan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was perfect good location good breakfast stuff very respectable everything five star I will come back again
Stayed 1 night in Jan 2025

10/10 Excellent

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

IRFAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to use the hotel. The staff was helpful. Safe was pretty clean thank you.
Stayed 1 night in Jan 2025

8/10 Good

Nazmul, Roslyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with the location and service, cleanliness of the facility
Stayed 2 nights in Dec 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Maysann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Umrah with family

Amazing comfort , very spacious in an excellent location
Stayed 5 nights in Dec 2024

10/10 Excellent

sameen

Stayed 4 nights in Dec 2024

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 👍

10/10 Excellent

Hamzah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for haram

Great short term stay, convenient access to haram masjid and stores. Suites are spacious and staff is friendly.
Stayed 1 night in Dec 2024

10/10 Excellent

Mir

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property, very close to haram!! Food court right below the building along with shopping mall. Breakfast was really good!! We loved it!!
Stayed 3 nights in Dec 2024

8/10 Good

Asma

Travelled with partner
Liked: Cleanliness, amenities
Overall one of the better Hilton properties in the KSA, will be staying here again for the upcoming vists.
Stayed 3 nights in Dec 2024

8/10 Good

Mohammed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Not what I expected. Construction going around is too much..will delay you a lot. Not a lot of variety in buffet options. Too many shopping distractions & the smell of their oud is tooo strong. Best thing about hotel- you are not even 5 min walk from the Haram. Housekeeping is excellent & on time, but there's delays in trying to reach out to reception/front desk people. Overall I expected more from a '5 star Hilton'. Was more like a 4/5 for my wife & I.
Stayed 6 nights in Dec 2024

10/10 Excellent

Iktisham

Stayed 3 nights in Dec 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very happy to stay in this Hotel very clean big room very near to the Haram and over big mall
Stayed 1 night in Dec 2024

10/10 Excellent

Nasreen

Stayed 3 nights in Dec 2024

10/10 Excellent

Mohamed

Stayed 2 nights in Dec 2024

10/10 Excellent

Abubeker

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very good hotel with perfect service
Stayed 4 nights in Dec 2024

10/10 Excellent

Adam

Stayed 3 nights in Nov 2024

6/10 Okay

Wahid

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I hope this message finds you well. I recently stayed at your property with my elderly parents, and while the location was ideal for our needs, I wanted to provide some feedback based on our experience. Due to a delay in our flight caused by Saudi Airlines' rescheduling for technical reasons, we arrived two days later than planned. Unfortunately, our attempts to communicate this with the hotel were met with little success, as we encountered difficulties in reaching anyone by phone or receiving timely responses to our emails. Additionally, upon our delayed arrival, we were informed that the fees for late check-in could not be waived, despite the circumstances being beyond our control. This was disappointing, as we had hoped for some understanding given the unprecedented situation. On our check-in day, we unfortunately missed breakfast. Despite the circumstances, we were not offered a refund or a replacement meal, which was disheartening. We appreciated the gesture from the manager who upgraded our rooms. However, we only stayed for one night before heading to Madinah, so we were unable to fully enjoy this upgrade. Overall, while there were aspects of the stay that were positive, the challenges we faced during our arrival and the subsequent lack of flexibility and communication marred our experience. I hope that these issues can be addressed for future guests. Thank you for your attention to these matters. Warm
Stayed 3 nights in Dec 2024