2/10 Terrible
Ishaq
Travelled with family
13 Mar 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Well, what can I say regarding Elaf Kinda?
Firstly, as soon as we entered the hotel room, the carpet and bathroom looked as if they haven’t been cleaned since the last stay, the bathroom stank and was wet on the ground.
The carpets looked as if they weren’t hoovered at all. I have pictures of all this as proof, they do not clean appropriately.
I have requested the rooms be cleaned not once, but on three occasions and they never came.
The mattress in one of the rooms were broken, I mean is this supposed to be a Five star hotel? The mattress are shocking and the actual rooms itself are really bad.
The rooms were never cleaned and the rubbish was taken out by ourselves, leaving them in the lobby otherwise the rooms would never be cleaned at all.
This is only a five star hotel due to its proximity to the Haram and the grand mosque. Other than that, this hotel is a complete shambles and if anything is a 1 start hotel at best.
I have stayed in Clock Towers, and other local hotels which are actual five stars and are miles better than Elaf Kinda Hotel. The only reason why I booked here, was all the other hotels were fully booked.
Please do consider this review when booking this hotel and only book if you do not care for cleanliness and service.
Ishaq
Stayed 4 nights in Mar 2024