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Al Marwa Rayhaan by Rotana

5.0 star property

Photo gallery for Al Marwa Rayhaan by Rotana

2 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Minibar, in-room safe, desk, laptop workspace
Interior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Parking available
The current price is AU$357
includes taxes & fees
2 May - 3 May

Explore the area

View map
Abraj Al Bait Ajyad Street, King Abdul Aziz Gate, Makkah, Makkah, 24231
  • Place, Great Mosque of Makkah
    ‪3 min walk‬
  • Place, The Clock Towers
    ‪3 min walk‬
  • Place, Kaaba
    ‪5 min walk‬

Room options

Guest Room – King Bed

  • Sleeps 2
  • Free Wi-Fi

Guest Room – Twin Bed

  • Sleeps 4
  • Free Wi-Fi

Spacious Room – Twin Bed

  • Sleeps 4
  • Free Wi-Fi

Spacious Room – King Bed

  • Sleeps 4
  • Free Wi-Fi

Spacious Partial Haram View Two Bedroom Suite

  • Sleeps 5
  • Free Wi-Fi

Spacious Partial Haram View Room – King Bed

  • Sleeps 4
  • Free Wi-Fi

Spacious Partial Haram View Room – Twin Beds

  • Sleeps 4
  • Free Wi-Fi

Partial Haram View Room – Twin Beds

  • Sleeps 3
  • Free Wi-Fi

Royal Suite Panoramic Kaaba View

  • Sleeps 4
  • Free Wi-Fi

Partial Kaaba View Room – King Bed

  • Sleeps 2
  • Free Wi-Fi

Partial Kaaba View Room – Twin Beds

  • Sleeps 3
  • Free Wi-Fi

Spacious Partial Kaaba View Room – Twin Beds

  • Sleeps 4
  • Free Wi-Fi

Partial Haram View Room – King Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room, 2 Single Beds (Spacious Partial Kaaba View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds (Spacious Partial Kaaba View)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Partial Haram View)

7.6 out of 10
Good
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds (Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds (Partial Haram View)

8.4 out of 10
Very good
(11 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Partial Kaaba View)

Room, 1 King Bed (Partial Kaaba View)

Room, 1 King Bed (Partial Kaaba View)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds (Partial Kaaba View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds (Partial Kaaba View)

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Spacious Room)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Spacious Room)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds (Spacious Room)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds (Spacious Room)

  • 35 sq m
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Spacious Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Spacious Partial Haram View)

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds (Spacious Partial Haram View)

Room, 2 Single Beds (Spacious Partial Haram View)

Room, 2 Single Beds (Spacious Partial Haram View)

  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Guest)

Dock

Room, 1 King Bed (Guest)

8.0 out of 10
Very good
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds (Guest)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Single Beds (Guest)

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

7.4 out of 10
Good
(3 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (Partial Haram View)

Suite, 1 Bedroom (Partial Haram View)

Suite, 1 Bedroom (Partial Haram View)

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (Spacious)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Spacious)

  • 92 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms (Spacious Partial Kaaba View)

Minibar, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Spacious Partial Kaaba View)

  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Royal Suite (Panoramic Haram View with partial Kaaba view)

Royal Suite (Panoramic Haram View with partial Kaaba view)

Royal Suite (Panoramic Haram View with partial Kaaba view)

  • 126 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms (Spacious Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Spacious Partial Haram View)

10.0 out of 10
Exceptional
(1 review)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (Spacious Partial Kaaba View)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Spacious Partial Kaaba View)

  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, 2 Bedrooms (Partial Kaaba View)

Minibar, in-room safe, desk, laptop workspace

Family Suite, 2 Bedrooms (Partial Kaaba View)

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (Spacious Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Spacious Partial Haram View)

  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, 2 Bedrooms (Partial Haram View)

Minibar, in-room safe, desk, laptop workspace

Family Suite, 2 Bedrooms (Partial Haram View)

8.0 out of 10
Very good
(1 review)
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Partial Kaaba View Two Bedroom Family Suite

  • Sleeps 5
  • Free Wi-Fi

One-Bedroom Suite

  • Sleeps 2
  • Free Wi-Fi

Spacious Partial Kaaba View One Bedroom Suite

  • Sleeps 2
  • Free Wi-Fi

Spacious One Bedroom Suite

  • Sleeps 6
  • Free Wi-Fi

Spacious Partial Kaaba View Two Bedroom Suite

  • Sleeps 5
  • Free Wi-Fi

Spacious Partial Haram View One Bedroom Suite

  • Sleeps 6
  • Free Wi-Fi

Partial Haram View Two Bedroom Family Suite

  • Sleeps 5
  • Free Wi-Fi

Deluxe Suite Part Haram View

  • Sleeps 2
  • Free Wi-Fi

Partial Kaaba View Room

  • Sleeps 2
  • Free Wi-Fi

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About the area

Makkah

Al Marwa Rayhaan by Rotana places you in the centre of Makkah, connected to a shopping centre and within a short 5-minute stroll of Great Mosque of Makkah and The Clock Towers. Highlights at this luxury hotel include 2 restaurants, a gym and a free kids' club. .The diner, Al Bayt, serves international cuisine and is open for breakfast, lunch and dinner. A 24-hour business centre, limo/town car service and coworking space are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning English breakfast is served between 6 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Places within a short walk of this 5-property class Makkah City Center hotel include Well of Zamzam and Kaaba.

What's nearby

  • Great Mosque of Makkah - 3 min walk - 0.3 km
  • The Clock Towers - 3 min walk - 0.3 km
  • King Fahad Gate - 5 min walk - 0.5 km
  • Kaaba - 5 min walk - 0.5 km
  • Well of Zamzam - 7 min walk - 0.6 km

Getting around

  • Makkah Station - 17 min drive
  • Jeddah (JED-King Abdulaziz Intl.) - 75 min drive

Restaurants

  • ‪ستاربكس - ‬1 min walk
  • ‪Brew92 - ‬1 min walk
  • ‪Raffles Creamery | رافلز كريميري - ‬1 min walk
  • ‪Mado مادو - ‬1 min walk
  • ‪Dar Basma - ‬1 min drive

About this property

Al Marwa Rayhaan by Rotana

There are 2 restaurants on site, along with a coffee shop/cafΘ. Public spaces have free WiFi. Business amenities include a 24-hour business centre, coworking spaces, and limo/town car service. An airport shuttle (available 24 hours) is available for a fee. A health club, a terrace, and a complimentary children's club are also featured at the luxury Al Marwa Rayhaan by Rotana. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Makkah hotel is smoke free.

  • 1 building
  • 556 guestrooms or units
  • 25 levels
  • 2 dining venues
  • Built in 2006
  • Kid's club (free)
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Terrace
  • Gift shop
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
Al Marwa Rayhaan by Rotana offers 556 air-conditioned accommodations with minibars and laptop-compatible safes. 32-inch flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Makkah hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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  • Free Wi-Fi
  • Restaurant
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4.6 out of 5, Wonderful, 1,030 reviews
The price is AU$245
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Parking on site (SAR 550 per day)
  • Limited on-site self parking

Food and drink

  • Daily English breakfast available 6 AM to 10:30 AM for a fee: SAR 100 for adults and SAR 25 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Al Bayt
  • Al Dyafa
  • Al Shorfa
  • Hala Cafe

Things to do

  • Designer stores
  • Free children's club
  • Health club
  • Shopping

Family friendly

  • Free children's club
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 24-hour business centre
  • Coworking space

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Handrails in stairways (60 centimetre high)
  • Lift (120 centimetre wide door)
  • Sign language-capable staff
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (60 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 25 floors
  • Built in 2006
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Paper towels
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Al Marwa Rayhaan by Rotana

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 150.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately SAR 100 for adults and from SAR 25 for children
  • Airport shuttle fee: SAR 300 per person (one-way)
  • Self-parking fee: SAR 550 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: SAR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property Registration Number 10007293

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Al Marwa Rayhaan by Rotana.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Marwa Makkah
Al Marwa Rayhaan Rotana Makkah Hotel Mecca
Al Marwa Rayhaan Rotana Makkah Mecca
Marwa Al Rayhaan Makkah
Marwa Rayhaan Makkah
Marwa Rayhaan Rotana Makkah
Marwa Rotana
Marwa Rotana Makkah
Rotana Makkah
Rotana Marwa Makkah
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca
Al Marwa Rayhaan Rotana Hotel Mecca
Al Marwa Rayhaan Rotana Hotel
Al Marwa Rayhaan Rotana Mecca
Al Marwa Rayhaan Rotana
Al Marwa Rayhaan by Rotana Hotel
Al Marwa Rayhaan by Rotana Makkah
Al Marwa Rayhaan by Rotana Hotel Makkah

Frequently asked questions

What is the cancellation policy at Al Marwa Rayhaan by Rotana?

Al Marwa Rayhaan by Rotana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Al Marwa Rayhaan by Rotana?

As of 28 Apr 2026, prices found for a 1-night stay for 2 adults at Al Marwa Rayhaan by Rotana on 2 May 2026 start from AU$357, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Al Marwa Rayhaan by Rotana?

Yep, Al Marwa Rayhaan by Rotana has a self car park for SAR 550 per day. A self car park is also available, for a fee. Onsite parking is limited.

What makes Al Marwa Rayhaan by Rotana a romantic place to stay?

24-hour room service, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Al Marwa Rayhaan by Rotana.

Is Al Marwa Rayhaan by Rotana family-friendly?

You bet! With amenities such as a free children's club and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Al Marwa Rayhaan by Rotana is a hit with families.

Does Al Marwa Rayhaan by Rotana serve breakfast?

Yep, English brekkie is available daily between 6 AM and 10:30 AM.

Is there a free airport shuttle available at Al Marwa Rayhaan by Rotana?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Al Marwa Rayhaan by Rotana?

Yep, you can grab a meal at Al Marwa Rayhaan by Rotana's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Al Marwa Rayhaan by Rotana?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Al Marwa Rayhaan by Rotana?

No, pets and service animals are not allowed.

Al Marwa Rayhaan by Rotana Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 379 out of 769 reviews
Rating 8 - Good. 203 out of 769 reviews
Rating 6 - Okay. 90 out of 769 reviews
Rating 4 - Poor. 46 out of 769 reviews
Rating 2 - Terrible. 51 out of 769 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

syed

Liked: Cleanliness, staff & service
Very close to Haram, but our suite was quite old and in desperate need of upgrade, not good value for money.
Stayed 2 nights in Dec 2025

10/10 Excellent

SHAISTA

Stayed 5 nights in Jan 2026

10/10 Excellent

Yusuf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yousef and his staff were excellent in housekeeping
Stayed 4 nights in Jan 2026

8/10 Good

Rahma

Liked: Cleanliness, staff & service, amenities
Great location. Good was just okay. Nothing special
Stayed 6 nights in Dec 2025

10/10 Excellent

Abdulsalam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice view and the service was amazing and the breakfast was great and everyone very friendly
Stayed 4 nights in Jan 2026

10/10 Excellent

zarqa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very curtious
Stayed 6 nights in Jan 2026

10/10 Excellent

Kazi Mahtab

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes. Specially I would Mention the Name Mr. Hussain (GM) Mr. Hakim (Chief chef), Mr. Mahin Found Very helpful. Appreciate there help and hospitality.
Stayed 4 nights in Jan 2026

8/10 Good

Kaveh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. Location is excellent. Breakfast was nice. Service staff were nice. Rooms need renovations. Front desk staff friendliness was hit and miss.
Stayed 2 nights in Jan 2026

8/10 Good

Daniya

Travelled with family
Liked: Staff & service
Outside on the balcony there were smoking areas that were not clearly marked as smoking areas. guests were smoking during breakfast regardless of children dining around. Tables were left unclean until asked..chairs and cutlery had to be found by the guests themselves. Property facilities (washroom, toilet, barhroom , doors and other facilities) seemed very dated. Our room although was supposed to be non smoking room was smelling smoke and cigarettes.
Stayed 5 nights in Dec 2025

10/10 Excellent

Parvin

Stayed 2 nights in Jan 2026

10/10 Excellent

K.M. Tahsin Hassan

Liked: Cleanliness, amenities, property conditions & facilities
Location was excellent. Staffs were friendly and helpful. Rooms were clean and facilities were well maintained.
Stayed 9 nights in Dec 2025

8/10 Good

Ahmed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location from alharam
Stayed 2 nights in Dec 2025

10/10 Excellent

Sonia

Stayed 3 nights in Dec 2025

10/10 Excellent

fuaad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Located in the clock tower everyone warned it would take a long time to get in and out of the hotel. It actually wasnt too bad. The hotel itself was clean and the views from breakfast were stunning. Our first room a standard Haram view room was of a decent size for a family of 4 with a double and 2 singles. The bathroom was adequate size, and the showers were powerful and hot. The staff were helpful particularly Abdullah and a lady who helped us when we had a problem with our bathroom door when we got stuck inside and the handle came off...resulting in a room upgrade to a suite which was also lovely. Breakfast was fresh with fair options, the waiter bought is fresh omelettes from the kitchen made as requested, with fresh parathas and a kadak tea option. Overall a pleasent stay.
Stayed 2 nights in Dec 2025

4/10 Poor

Ashid pasha

Travelled with family
Liked: Amenities
The hotel has two restaurants and the location is good. The hotel also offers an open-terrace breakfast option. However, the staff member standing at the entrance repeatedly asked guests to go to another floor and did not allow guests to have breakfast in the open terrace.
Stayed 4 nights in Dec 2025

6/10 Okay

nishat

Stayed 6 nights in Dec 2025

10/10 Excellent

ALI

Liked: Cleanliness, property conditions & facilities
clean room, great amenities & helpful staff to solve any issue ,specially Ammar and Jory
Stayed 2 nights in Dec 2025

10/10 Excellent

Farhat

Stayed 4 nights in Dec 2025

10/10 Excellent

Waliul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Marwane

Travelled with family
Liked: Amenities
Staff is super friendly. Hatem (the luggage carrier) was super friendly during the check in and check out. Definitely plan to visit again
Stayed 4 nights in Dec 2025

10/10 Excellent

Khaled, Teaneck

Stayed 1 night in Nov 2025

2/10 Terrible

Rabeet

Stayed 4 nights in Dec 2025

2/10 Terrible

MAXIM MAMUN

Travelled with family
Disliked: Amenities, property conditions & facilities
Room was neglected. One bed had a metal piece sticking out of it! It poked my thigh, luckily I saw it on time. The beds itself was like the ones in a hooker type hotel! It was ripped up in many places. The blankets were thin enough to give us alll the cough and flu! The thermostat didn't work to increase temperature up as we needed it. There is only one thin pillow per bed, whereas even 2 star hotels have at least 2! Yep, 5 star hotel felt like a 2 star. The food was great. One staff guided us to the Makkah towers in the wrong direction, which was literally a block away. We had to spend 20 riyal for taxi and missed maghreb Salah in the Haram.
Stayed 4 nights in Dec 2025

10/10 Excellent

mohammad

Stayed 3 nights in Oct 2025

2/10 Terrible

Sarfaraz Ahmed

The day we reached with family after a total of 17 hours flight from Canada via dubai to the hotel... the hotel said expedia has not updated that our reservation was not booked and said expedia did not update the system to reglect your booking... we had to wait for an hour or so after this long journey before they said they expedia updated the system... the next morning we went for breakfast and the hotel said our breakfast is not included.... they said expedia did not update it again... when i xhatted with expedia customer rep that day and after sending a screen shot of my booking to the rep he then only understood that my breakfast is included...otherwise he also said he sees breakfast with a fee... after insisting the expedia rep to send an email
Stayed 3 nights in Dec 2025