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The Palms Resort of Mazatlan

3.0 star property
Beachfront resort with a fitness centre

Photo gallery for The Palms Resort of Mazatlan

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
On the beach, beach volleyball
Garden
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
  • Place, Playa Brujas
    ‪10 min walk‬
  • Place, The Mazatlan Malecón
    ‪3 min drive‬
  • Place, Cerritos Beach
    ‪3 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

8.6 out of 10
Excellent
(19 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed - single
Premium bedding
  • Ocean view
  • 668 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

9.0 out of 10
Wonderful
(39 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(44 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(53 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

About the area

Mazatlán

At The Palms Resort of Mazatlan you'll be 2.9 km (1.8 mi) from The Mazatlan Malecón and 4.9 km (3.1 mi) from Witches Beach. Highlights at this beachfront resort include a restaurant, an outdoor swimming pool and free valet parking. .The restaurant, Restaurant Panama, is open for breakfast. Pool Bar is the resort's own cocktail bar. Spend the day at the beach and enjoy the on-site gym, kids' swimming pool and pool loungers. 7973 square feet (741 square metres) of event facilities include meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas and spa services. Cooked-to-order breakfast is available daily between 7 AM and noon. There's also the convenience of free RV/bus/truck parking. .With a stay at this Zona Dorada resort, you'll be 5 km (3.1 mi) from Playa Norte and 5 km (3.1 mi) from Cerritos Beach.
View more Resorts in MazatlánOpens in a new window

What's nearby

  • Playa Brujas - 10 min walk - 0.9 km
  • Punta Camaron Beach - 2 min drive - 2.0 km
  • The Mazatlan Malecón - 3 min drive - 3.1 km
  • Cerritos Beach - 3 min drive - 2.7 km
  • El Cid Country Club Golf Course - 4 min drive - 2.0 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 31 min drive

Restaurants

  • ‪Le Frolle - ‬6 min walk
  • ‪Panamá - ‬1 min walk
  • ‪Los Arcos - ‬2 min walk
  • ‪Sunny Buns - ‬4 min walk
  • ‪La Concha Restaurant - ‬5 min walk

About this property

The Palms Resort of Mazatlan

Beachfront resort with a fitness centre
The Palms Resort of Mazatlan offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this resort measures 7973 square feet (741 square metres) and includes a conference centre. Spa services, a terrace, and gift shops/newsstands are also featured at the business-friendly The Palms Resort of Mazatlan. Valet parking is free.

This Mazatlán resort is smoke free.

  • 1 building
  • 189 guestrooms or units
  • 6 levels
  • Conference rooms
  • 7973 sq ft of conference space
  • 741 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
The Palms Resort of Mazatlan offers 189 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

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  • Spa
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 265 to 400 for adults and MXN 265 to 400 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Pool Bar
  • Restaurant Panama

Things to do

  • Beach volleyball
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (7,973 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palms Resort of Mazatlan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 400.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults and MXN 265 to 400 for children
  • Rollaway bed fee: MXN 400.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

Frequently asked questions

What is the cancellation policy at The Palms Resort of Mazatlan?

The Palms Resort of Mazatlan offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Palms Resort of Mazatlan?

Yep, The Palms Resort of Mazatlan has free valet parking and free RV/bus/truck parking.

Are there any beaches close to The Palms Resort of Mazatlan?

Yep, The Palms Resort of Mazatlan is a short 13-minute walk from Playa Brujas. Fun beach activities include volleyball.

Is there a spa on site at The Palms Resort of Mazatlan?

There's no onsite spa, but this property does offer services like massages.

Does The Palms Resort of Mazatlan have a pool?

The Palms Resort of Mazatlan has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 9:00 PM.

What makes The Palms Resort of Mazatlan a romantic place to stay?

Beachfront dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Palms Resort of Mazatlan.

Is The Palms Resort of Mazatlan family-friendly?

You bet! With amenities such as a children's pool, as well as free infant beds in the guestrooms, it's no surprise that The Palms Resort of Mazatlan is a hit with families.

Does The Palms Resort of Mazatlan serve breakfast?

Sure does, cooked-to-order brekkie is offered daily between 7 AM and noon.

Is there a free airport shuttle available at The Palms Resort of Mazatlan?

No, The Palms Resort of Mazatlan does not offer an airport shuttle service.

Is there a bar or restaurant at The Palms Resort of Mazatlan?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Palms Resort of Mazatlan?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Palms Resort of Mazatlan?

No, pets and service animals are not allowed.

The Palms Resort of Mazatlan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1019 reviews
Rating 8 - Good. 238 out of 1019 reviews
Rating 6 - Okay. 94 out of 1019 reviews
Rating 4 - Poor. 44 out of 1019 reviews
Rating 2 - Terrible. 31 out of 1019 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

abel

Stayed 2 nights in Sep 2025

10/10 Excellent

Raymundo

Stayed 2 nights in Sep 2025

10/10 Excellent

Maria Margarita

Stayed 1 night in Sep 2025

8/10 Good

Sandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 5 nights in Sep 2025

8/10 Good

Dinora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Jesus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has an onsite well known restaurant and a bakery. The pools were big, one with a swim up bar the other was an infinity pool looking over the ocean. Staff was respectful and kept our rooms top notch. I really thought the dehumidifiers in each room was very good choice and the mini fridge. I was content with the two water bottle they provided as courtesy every day.
Stayed 5 nights in Sep 2025

10/10 Excellent

Armando

Stayed 3 nights in Aug 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and clean
Stayed 5 nights in Sep 2025

10/10 Excellent

Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel....
Stayed 1 night in Aug 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how everything was cleaned and quiet. I wish the parking lot was closer to the hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2025

8/10 Good

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the food and the staff
Stayed 3 nights in Jul 2025

4/10 Poor

Guadalupe

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was not willing to give me an explanation as to why my dad could not come up to my room to just visit. My dad resides in Mazatlan and he wanted to come upstairs to get some stuff I had brought for him . I had to pay an additional 400 pesos a night if I wanted him to go past the lobby. I asked to point out the policy in the paperwork I signed as well to point out where was that information in Expedia. They had zero explanation and they left me to wait for the general manager which also could not give me a clear explanation. She stated “ it’s policy” I said I will honor it if she can point out to where it states that. The room was hot, the vents are dirty and old. The shower rail was broken. The windows were missing blinds, the walls were dirty. The cleaning crew were the only nice ones the whole time we were there. They also did. It allowed for you to go to the pool with any bags, coolers, snacks, or speakers. They will turn you back around. I have pictures that I can submit as well as to how the condition in the room was for me. Expedia needs to be aware of what type of customer service is being given to their customers as well the reality of the state of the rooms . For the price I paid , I minus well would of stated at the Hilton with better quality of hospitality and care. I’ve had stayed at the palms at least 5 times prior and by far this has been the worse welcoming.
Stayed 6 nights in Jul 2025

10/10 Excellent

Raudel

Stayed 2 nights in Jul 2025

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2025

6/10 Okay

Juan

Stayed 2 nights in Jul 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
The view was amazing
Stayed 4 nights in Jul 2025

6/10 Okay

Ricco

Liked: Cleanliness, property conditions & facilities
It was nice, no beach and no Banda but there is access to the beach
Stayed 3 nights in Jun 2025

10/10 Excellent

Drew, O Fallon

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The property is a bit old but well kept. The staff is friendly and the views are beautiful
Stayed 5 nights in Jun 2025

10/10 Excellent

Mercedez

Stayed 2 nights in May 2025

10/10 Excellent

asuncion

Travelled with family
Liked: Cleanliness, amenities
I'm definitely returning, my only complaint was the a/c😪 i need sir. But everything else was so perfect
Stayed 2 nights in Jun 2025

10/10 Excellent

Rhonda

Stayed 1 night in Jun 2025

4/10 Poor

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Very young staff that were not trained to serve. Always talking to each other instead of customer service. Was consuming drinks from hotel but if you didnt get a bucket no ice was served. Order six beers. They put on table just there no ice. You have to get your own. Very poor customer service. Will not come again.
Stayed 4 nights in Jun 2025

8/10 Good

Noemi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property location and amenities are amazing , cleanliness and transportation availability is also great. The only con is that the employees are not always the friendliest and can be rude especially around the pool and towel area.
Stayed 4 nights in May 2025