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Locanda di San Martino Hotel & Termae Romanae

3.0 star property
Hotel with a full-service spa, steps from Sassi and the Park of the Rupestrian Churches

Photo gallery for Locanda di San Martino Hotel & Termae Romanae

Indoor pool
Hypo-allergenic bedding, minibar, individually decorated
Free daily buffet breakfast
View from property
Junior Suite

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$171
includes taxes & fees
9 Feb - 10 Feb

Explore the area

View map
Via Fiorentini 71, Matera, MT, 75100
  • Place, Sassi and the Park of the Rupestrian Churches
    ‪1 min walk‬
  • Place, Palombaro Lungo
    ‪2 min walk‬
  • Place, Cathedral of Matera
    ‪3 min walk‬

Room options

View all photos for Standard Double or Twin Room, City View

View from room

Standard Double or Twin Room, City View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Bidet
  • City view
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room

Hypo-allergenic bedding, minibar, individually decorated

Superior Double or Twin Room

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Bidet
  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, individually decorated

Junior Suite

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Double or Twin Room, City View

Hypo-allergenic bedding, minibar, individually decorated

Superior Double or Twin Room, City View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Bidet
  • City view
  • 29 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 35 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed OR 2 Single Beds

View all photos for Single Room

Single Room

Single Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Bidet
  • 19 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Suite (Dependance - Separate Building )

Hypo-allergenic bedding, minibar, individually decorated

Junior Suite (Dependance - Separate Building )

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Junior Suite (Dependance - Separate Building)

Junior Suite (Dependance - Separate Building)

Junior Suite (Dependance - Separate Building)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room (Dependance - Separate Building )

Superior Room (Dependance - Separate Building )

Superior Room (Dependance - Separate Building )

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Bidet
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Double Room Single Use, City View

View from room

Standard Double Room Single Use, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Bidet
  • City view
  • 22 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Double Room Single Use

Hypo-allergenic bedding, minibar, individually decorated

Superior Double Room Single Use

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Bidet
  • 29 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Traditional Double Room

Hypo-allergenic bedding, minibar, individually decorated

Traditional Double Room

7.6 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Bidet
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Double Room Single Use

Hypo-allergenic bedding, minibar, individually decorated

Traditional Double Room Single Use

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Bidet
  • 22 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Traditional Double Room, City View

Hypo-allergenic bedding, minibar, individually decorated

Traditional Double Room, City View

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Bidet
  • City view
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Double Room Single Use, City View

Hypo-allergenic bedding, minibar, individually decorated

Traditional Double Room Single Use, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Bidet
  • City view
  • 22 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Double Room Single Use, City View

Hypo-allergenic bedding, minibar, individually decorated

Superior Double Room Single Use, City View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Bidet
  • City view
  • 29 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed

Hypo-allergenic bedding, minibar, individually decorated

Junior Suite, 1 Queen Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 32 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Hypo-allergenic bedding, minibar, individually decorated

Superior Double or Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Bidet
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Matera

Locanda di San Martino Hotel & Termae Romanae puts you in the heart of Matera, within steps of Palombaro Lungo and Sassi and the Park of the Rupestrian Churches. Highlights at this hotel include a full-service spa, an indoor swimming pool and free buffet breakfast. .A day of pampering can include massages and hydrotherapy along with access to the sauna and hot tub. The hotel's own lounge bar is a nice place to enjoy a drink. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and laundry facilities. Each morning free breakfast is served. .Sights within a 10-minute walk of this 3-property class Matera hotel include Cathedral of Matera and Tramontano Castle.

What's nearby

  • Sassi and the Park of the Rupestrian Churches - 1 min walk - 0.0 km
  • Palombaro Lungo - 2 min walk - 0.2 km
  • Cathedral of Matera - 3 min walk - 0.3 km
  • Casa Grotto di Vico Solitario - 7 min walk - 0.6 km
  • Viewpoint of Matera and the Sassi - 13 min walk - 1.2 km

Getting around

  • Matera Centrale Railway Station - 11 min walk
  • Ferrandina Scalo Matera Station - 29 min drive

Restaurants

  • ‪Piazza Sedile - ‬3 min walk
  • ‪Panifico Casa del Pane - ‬4 min walk
  • ‪Lounge Caffe - ‬3 min walk
  • ‪Il Terrazzino - ‬4 min walk
  • ‪Gran Caffè - ‬4 min walk

About this property

Locanda di San Martino Hotel & Termae Romanae

Hotel with a full-service spa, steps from Sassi and the Park of the Rupestrian Churches
Locanda di San Martino Hotel & Termae Romanae offers its guests a full-service spa and an indoor pool. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A library, a terrace, and multilingual staff are also featured at Locanda di San Martino Hotel & Termae Romanae.

This 3-star Matera hotel is smoke free.

  • 32 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Library
  • Terrace
  • Television in lobby
  • No smoking on site
  • Bar or lounge
Locanda di San Martino Hotel & Termae Romanae offers 32 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and complimentary bathrobes. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include slippers, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10 AM
  • A bar/lounge

Things to do

  • Full-service spa
  • Indoor pool
  • Library
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Full-service spa

  • Hot tub
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • 4 steps to reach entrance
  • No lift

More

  • 4 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The property is located in a limited traffic zone (ZTL), accessible only to vehicles with special permits. Guests must park offsite and walk to the property.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Cots (infant beds) are available for EUR 15.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: EUR 15.0 per day
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. 

Property Registration Number IT077014A101407001

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Locanda di San Martino e Thermae Romanae
Locanda di San Martino e Thermae Romanae Matera
Locanda di San Martino Hotel e Thermae Romanae
Locanda di San Martino Hotel e Thermae Romanae Matera
Locanda di San Martino Hotel e Thermae Romanae
Hotel Locanda di San Martino - Hotel e Thermae Romanae Matera
Matera Locanda di San Martino - Hotel e Thermae Romanae Hotel
Hotel Locanda di San Martino - Hotel e Thermae Romanae
Locanda di San Martino e Thermae Romanae Matera
Locanda di San Martino e Thermae Romanae
Locanda di San Martino - Hotel e Thermae Romanae Matera
Locanda di San Martino Hotel e Thermae Romanae
Matera Locanda di San Martino - Hotel e Thermae Romanae Hotel
Hotel Locanda di San Martino - Hotel e Thermae Romanae
Locanda di San Martino Hotel e Thermae Romanae Matera
Locanda di San Martino e Thermae Romanae Matera
Locanda di San Martino e Thermae Romanae
Hotel Locanda di San Martino - Hotel e Thermae Romanae Matera
Locanda di San Martino - Hotel e Thermae Romanae Matera

Frequently asked questions

What is the cancellation policy at Locanda di San Martino Hotel & Termae Romanae?

Locanda di San Martino Hotel & Termae Romanae offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Locanda di San Martino Hotel & Termae Romanae?

As of 2 Feb 2026, prices found for a 1-night stay for 2 adults at Locanda di San Martino Hotel & Termae Romanae on 9 Feb 2026 start from AU$163.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Locanda di San Martino Hotel & Termae Romanae?

Yep, there is an onsite spa at Locanda di San Martino Hotel & Termae Romanae. It has a hot tub, a steam room and a sauna. You'll enjoy services like massages.

Does Locanda di San Martino Hotel & Termae Romanae have a pool?

Locanda di San Martino Hotel & Termae Romanae has an indoor pool.

Does Locanda di San Martino Hotel & Termae Romanae serve breakfast?

Yeah, our travelers give top marks to the free buffet brekkie here! Served daily between 7:30 AM and 10 AM, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Locanda di San Martino Hotel & Termae Romanae?

No, Locanda di San Martino Hotel & Termae Romanae does not offer an airport shuttle service.

What time are check-in & check-out at Locanda di San Martino Hotel & Termae Romanae?

Check-in begins at 2 PM. Check-out time is 10:30 AM.

Locanda di San Martino Hotel & Termae Romanae Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 598 out of 851 reviews
Rating 8 - Good. 194 out of 851 reviews
Rating 6 - Okay. 41 out of 851 reviews
Rating 4 - Poor. 11 out of 851 reviews
Rating 2 - Terrible. 7 out of 851 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Bernardito

Travelled with family
Unique cave room experience. Great location and attentive staff.
Stayed 1 night in Oct 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Only downside is the staff coordinating travel arrangements huge confusion and misunderstanding. Which results in the hotel staff getting annoyed because we booked our own private car service.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ronald

Liked: Amenities
Great and helpful staff, central location. Check in was a really easy. Breakfast was nice. Would recommend
Stayed 3 nights in Oct 2025

10/10 Excellent

Agostina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, historic hotel, with authentic rooms built from ancient caves! Modern conveniences in an amazing facade.
Stayed 1 night in Oct 2025

8/10 Good

Jaye

Stayed 2 nights in Sep 2025

8/10 Good

Jody

Liked: Cleanliness, property conditions & facilities, room comfort
Gorgeous cave rooms, built vertically from bottom of the stassi to the top level. Eve to ator is available, but you'll still have steps & possibly a bit of a walk to your room. No one to help with luggage when we checked in & out. Reception could have been more helpful in orienting us upon arrival vis a vis parking & the shuttle service the hotel provides. If you drive, ask about parking & the shuttle in advance. Hotel should be more helpful with individual travellers.
Stayed 2 nights in Oct 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greta place p
Stayed 1 night in Oct 2025

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Locando di San Martino was great. The place was perfectly located in the middle of Matera with beautiful views through the window and outdoor sitting areas. They offer a free shuttle to and from the parking structure if you have a car, as you cannot park or drive near the hotel because of ZTL areas. This was so convenient and organized. You make a reservation with the parking structure online, and they answer you pretty quickly. Once you arrive, you just call the hotel and they'll pick you up within 10 mins as it's pretty close. Would absolutely stay here again!
Stayed 1 night in Sep 2025

10/10 Excellent

lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay loved the cave room
Stayed 1 night in Sep 2025

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Large unique, comfortable room. Nice shower. One great benefit was pick up & return to parking structure - a major problem at many historic areas of Italian cities. Only criticism is that breakfast quality was uneven. One day pastries were dry next fine. Coffee was far below general quality of the house and below quality of coffee at other comparable hotels.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely fantastic. Set in the heart of beautiful old Matera. I will 100% be coming back.
Stayed 2 nights in Sep 2025

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and spa with a lovely breakfast.
Stayed 1 night in Sep 2025

8/10 Good

mary, Mississauga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely. The rooms are very dark so brighter lighting especially around the sink area would be helpful. The air conditioning never reached the temperature selected therefore the room was warmer than we would've liked. the staff are very helpful and friendly. The location is great, away from the busier side of the old city but easy to access if you wanted to.
Stayed 2 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Central to the old city. Best view.
Stayed 3 nights in Sep 2025

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locanda is a time capsule of ancient Italian history. The Roman Turkish bath was an absolute zen relaxing experience
Stayed 2 nights in Sep 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are great. Just need a comfortable chair to sit in.
Stayed 1 night in Sep 2025

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property Great cave rooms Lovely spa with underground pools
Stayed 2 nights in Sep 2025

4/10 Poor

Sheree

Stayed 1 night in Aug 2025

10/10 Excellent

Niamh

Stayed 1 night in Aug 2025

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique hotel. Loved it. Especially the baths!!
Stayed 2 nights in Aug 2025

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and very good value
Stayed 1 night in Sep 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Anahid

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room. Beautiful property. Great breakfast and breakfast staff. Walking the stair can be slippery and hard for older people. Some staff at front desk can be very impatient and busy to help except one lady who is English.
Stayed 2 nights in Aug 2025