One of my worst stays after visiting more than 40 countries. Late night pick-up from airport - for a single woman traveling alone, driver not there. Room: no toilet paper, no pillow cases, part of the mosquito net missing. No greeting from receptionist when I arrived. She just talked to the shuttle driver until I asked her if she were the receptionist.
Driver late the next morning to take me back to the airport. Left by the receptionist, as she locked the door from the inside, to stand outside in the pre-dawn to wait for the late shuttle driver. Then, when he picked me up late, told we had to go to another hotel and pick up 2 more travelers. A sense of "customer service" and time constraints for travelers flying: not existing there in my experience. I had read in earlier reviews that there were problems here, but naively thought they would have been addressed and corrected. I have never written a negative review before, but I simply cannot recommend this place.