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Es Saadi Marrakech Resort Palace

Photo gallery for Es Saadi Marrakech Resort Palace

A pool area with palm trees, a building with arched windows, and outdoor seating.
A courtyard with a lounge area, a decorative wall, and various plants.
A doorway with a textured wall and a palm tree in the foreground.
A turquoise-themed room with a canopy bed, a chandelier, and a view of the outdoors through arched windows.
A grand lobby with marble columns, a central fountain, and red seating areas.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$668
includes taxes & fees
2 Sept - 3 Sept

Explore the area

View map
Rue Ibrahim el Mazini, Hivernage, Marrakech, 40000
  • Place, Casino de Marrakech
    ‪2 min walk‬
  • Place, Avenue Mohamed VI
    ‪8 min walk‬
  • Place, Le Grand Casino de La Mamounia
    ‪10 min walk‬
  • Airport, Marrakech (RAK-Menara)
    ‪9 min drive‬

Room options

View all photos for Executive Suite 1 King bed

Interior

Executive Suite 1 King bed

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Duplex (Ksar)

A courtyard with a stone pathway, a palm tree, and a building with a tower.

Duplex (Ksar)

  • 160 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

A hotel room with a bed, a desk, a chair, a television, and a view of the outdoors.

Junior Suite

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

A bedroom with a large L-shaped sofa, a bed with a canopy, and wall-mounted lights.

Deluxe Suite

  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite

A pool area with lounge chairs and umbrellas, surrounded by trees and a mountain view.

Junior Suite

9.2 out of 10
Wonderful
(14 reviews)
  • Garden view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Suite

Executive Suite

Executive Suite

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Villa, 1 Bedroom

A large, modern building with a swimming pool in front, featuring multiple windows and a dining area with outdoor furniture.

Villa, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Villa, 2 Bedrooms

A spacious bedroom with a large bed, a desk, and a view of a lush garden.

Villa, 2 Bedrooms

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Family Suite

A spacious living area with a staircase leading to a balcony, a red sofa set, a wooden coffee table, and a hanging chandelier.

Family Suite

  • Garden view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

A hotel room with a large bed, a sitting area with a chair, a small table, and a balcony with a view.

Deluxe Suite

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Bed
  • Free Wi-Fi

About the area

Marrakech

A luxury stay in the heart of Marrakech awaits you at Es Saadi Marrakech Resort Palace. Within just a 15-minute stroll, you'll find popular places like Avenue Mohamed VI and Menara Mall. Highlights at this hotel include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and detox wraps along with aromatherapy and hydrotherapy. The brasserie, Lagon et Jardin, serves Mediterranean cuisine and is open for breakfast, brunch, lunch and dinner. Island Bar is the hotel's own bar. Enjoy the indoor swimming pool, nightclub, free kids' club and Turkish bath/hammam. Additionally, you'll find a casino, free Wi-Fi in public areas and a sauna. Free buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of airport pick-up service. .Attractions within a 30-minute walk of this 5-property class Gueliz hotel include Jemaa el-Fnaa and Marrakech Plaza.

What's nearby

  • Casino de Marrakech - 2 min walk - 0.2 km
  • Avenue Mohamed VI - 8 min walk - 0.7 km
  • Le Grand Casino de La Mamounia - 10 min walk - 0.9 km
  • Koutoubia Mosque - 13 min walk - 1.1 km
  • Jemaa el-Fnaa - 20 min walk - 1.7 km

Getting around

  • Marrakech Central Station - 7 min drive
  • Marrakech (RAK-Menara) - 9 min drive

Restaurants

  • ‪Casino de Marrakech - ‬2 min walk
  • ‪Nobu Marrakesh - ‬6 min walk
  • ‪Koya - ‬6 min walk
  • ‪Palais Jad Mahal - ‬6 min walk
  • ‪Noto Marrakech - ‬9 min walk

About this property

Es Saadi Marrakech Resort Palace

Es Saadi Marrakech Resort Palace offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a sauna. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

A casino, a nightclub, and spa services are also featured at the luxury Es Saadi Marrakech Resort Palace. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking is free.

This 5-star Marrakech hotel is smoke free.

  • 92 guestrooms or units
  • 3 levels
  • 2 buildings
  • 3 dining venues
  • Built in 2007
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Swim-up bar
Es Saadi Marrakech Resort Palace offers 92 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 43-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

This Marrakech hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has couples treatment room(s). Services include facials, body scrubs, detox wraps and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Exterior
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  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, 869 reviews
The price is AU$329
includes taxes & fees
9 Aug - 10 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 restaurants
  • A bar/lounge
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Island Bar
  • La Cour des Lions
  • Lagon et Jardin
  • Othello

Things to do

  • 180 slot machines
  • 2 outdoor pools
  • 6 gaming tables
  • Arcade/game room
  • Casino (9,688 square foot of space)
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Nightclub
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Lift (130 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2007
  • Smoking not allowed

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 1 (weight limit: 11 lb per pet)

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 100.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.66 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 20 per room
  • Rollaway bed fee: EUR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

Es Saadi Gardens & Resort Palace
Es Saadi Gardens & Resort Palace Marrakech
Es Saadi Gardens Palace
Es Saadi Gardens Palace Marrakech
Es Saadi Marrakech Resort Palace
Palace Es Saadi
Palace Es Saadi Gardens
Es Saadi Resort Palace
Es Saadi Marrakech Palace
Es Saadi Palace
Es Saadi Palace Marrakech
Es Saadi Gardens Resort Palace
Es Saadi Marrakech Resort – Palace

Frequently asked questions

What is the cancellation policy at Es Saadi Marrakech Resort Palace?

Es Saadi Marrakech Resort Palace offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Es Saadi Marrakech Resort Palace?

As of 3 Aug 2026, prices found for a 1-night stay for 2 adults at Es Saadi Marrakech Resort Palace on 2 Sept 2026 start from AU$668, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Es Saadi Marrakech Resort Palace?

Yep, Es Saadi Marrakech Resort Palace has a free self car park.

Is there a spa on site at Es Saadi Marrakech Resort Palace?

Yep, there is an onsite spa at Es Saadi Marrakech Resort Palace. You'll enjoy heaps of services like detox wraps, body scrubs and facials.

Does Es Saadi Marrakech Resort Palace have a pool?

Es Saadi Marrakech Resort Palace has 2 outdoor swimming pools and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Es Saadi Marrakech Resort Palace?

Es Saadi Marrakech Resort Palace features 2 outdoor pools, a full-service spa and a nightclub. All guestrooms come with premium bedding and 24-hour room service.

What makes Es Saadi Marrakech Resort Palace a romantic place to stay?

Couples spa treatments and al fresco dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Es Saadi Marrakech Resort Palace.

Is Es Saadi Marrakech Resort Palace family-friendly?

You bet! With amenities such as a free children's club and an arcade, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Es Saadi Marrakech Resort Palace is a hit with families.

Does Es Saadi Marrakech Resort Palace serve breakfast?

Yep, free buffet brekkie is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Es Saadi Marrakech Resort Palace?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Es Saadi Marrakech Resort Palace?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Es Saadi Marrakech Resort Palace?

Check-in begins at 3:00 PM. Check-out time is noon.

Es Saadi Marrakech Resort Palace Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 275 out of 368 reviews
Rating 8 - Good. 66 out of 368 reviews
Rating 6 - Okay. 23 out of 368 reviews
Rating 4 - Poor. 1 out of 368 reviews
Rating 2 - Terrible. 3 out of 368 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast. Nice attentive staff. Great restaurants. Perfect location.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Myriem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional stay at Es Saadi Palace. Truly a home away from home. The service, atmosphere, and attention to detail make it a place we keep coming back to. A special thank you to Hanan for her kindness and for arranging a room for us to rest after check-out before our late departure such a thoughtful gesture. We will always choose this hotel
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people and service was excellent. I really enjoyed my stay
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice and clean
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Mubarak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting place with very friendly staff. The location is perfect with everything is within walkable distance
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with stunning gardens. The staff was exceptionally kind and welcoming. Highly recommend!!
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my staying there. Just overpriced meals
Stayed 3 nights in Nov 2022
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside Staff were exceptional, pool staff were hit or miss, the pool Bar staff were not very friendly. I would definitely stay here again. Room was fantastic.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Vincenzo

Liked: Cleanliness
Magnificent, vast property with astonishingly beautiful gardens. Excellent service at all levels, including helpful concierge. Tasteful Moroccan style decor in large suites with all usua five-star comforts. Terrific buffet breakfast.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Excellent cottage suite close to pool
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

FIONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time at Es Saadi Marrakech & would definitely recommend - room was amazing, spacious with lovely balcony. Setting with all the trees & gardens was beautiful & felt like an escape from the hustle & bustle outside - all the food we had was top notch & service impeccable 10 out of 10
Stayed 5 nights in Mar 2023
Verified review

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very traditional moroccan architecture and decor
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing stay pool huge. bar in the pool. casino everything thing were perfect. staff cleaning.
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent

it was very good hotel cleaned and staff were very nice. breakfast very good. air-condition was not strong. hotel is beautiful. casino good. every thing were good
Stayed 5 nights in Jul 2022
Verified review

10/10 Excellent

Shermaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic and fabulous

This is the best hotel in Marrakech! Everything from the start to finish was perfect. All the staff were great and attentive. The hotel itself is fabulous and very clean! I didn’t want to leave, it was just magical and in the perfect location. Thank you for making my hoilday perfect, we will definitely be back xx
Stayed 4 nights in Jul 2023
Verified review

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Am sizing stay

Nothing to say everything was top
Stayed 6 nights in Oct 2023
Verified review

10/10 Excellent

Tullio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I find this historical, unique all suites hotel with a mature park like garden a museum class art collection by far the most interesting five star hotel in Marrakesh. Service, kitchen, matches the quality of architecture. Tullio
Stayed 5 nights in Feb 2023
Verified review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
It’s ok, a little bit tired and some features are damaged. Needs some investment, but it is fine.
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an amazing experience and service so kind that I thought it was not possible. try to speak a few greeting words in arabic or French
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Myriem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this hotel, and once again, it exceeded expectations! This time, we stayed at the Kasr, a private duplex with a terrace upstairs and a garden with direct access to the pool. It was incredibly spacious and comfortable—truly felt like home. We had two Kasrs with connecting rooms, which made it perfect for our group. The staff were exceptional, from the front desk to the pool team, housekeeping, and in-room dining—every interaction was warm and professional. The pools are massive and absolutely stunning, offering plenty of space to relax and enjoy. I can’t recommend this hotel enough—it’s a true gem, and I’ll definitely be back ♥️
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic 5* Stay

We’ve had the most wonderful short break at Es Saadi Palace, wishing we could stay for longer. Every part has been 5*: breakfast has every hot & cold option possible; delightful rooms & we appreciated an upgrade to a stunning suite with multiple indoor / outdoor places to relax. Though end January, great weather allowed relaxing in the sun by outdoor heated pool during the day & evenings using hotel’s spa, both welcome antidotes to the bustle of the souks which are a leisurely 25min stroll away. But what makes a Hotel is the staff, at Es Saadi Palace they are the friendliest and most helpful we could’ve wished for, every request, in every part of the hotel, was met with a warm & positive response. No hesitation in giving 5* review with a hope to return.
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

Boglarka

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Bad service

Beautiful resort however they need to improve their service. Constantly had to go looking for someone to help and serve us at the breakfast place and at the pool. To charge this amount service should be impeccable.
Stayed 3 nights in Sep 2024
Verified review

2/10 Terrible

Lee

Disliked: Staff & service, room comfort

Substandard hotel

This was not a Palace and should not be classed as a 5 star hotel. Poor sound proofing. Staff lack of understanding international English language. The front desk staff are probably the worst I have ever encountered in my holiday experiences. Very expensive for very poor service. Best advice I can give AVOID!
Stayed 7 nights in Dec 2024
Verified review

6/10 Okay

Ryme

Liked: Cleanliness, staff & service, property conditions & facilities
1-Very noisy We could hear our neighbor talking all night 2-A salad and a fish took 1h20 min to arrive from room service 3- asked for matches to be delivered to the room but it never came 4- all bellmen staff were 5 stars and super friendly 5- TSA lady for breakfast was also 5 stars, we told her we had to wait the night before for food she made sure our breakfast was delivered super fast and personally came to apologize
Stayed 3 nights in Oct 2024
Verified review

6/10 Okay

Ryme

Liked: Staff & service
Disliked: Amenities
Everytime I stay there I have to ask for the same things multiple times. They have big down internal com issue. Never received amenities even when I asked for them 3 days I asked for coffee capsule 3 times and when I called to follow up the IRD agent was so rude Ask for late check out as I returned from the casino at 6 am but yet they woke me up at 12:30 because they didn’t get my request while the agent before promised to put the note in
Stayed 2 nights in Feb 2025