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Crystal Hotel - Pacha Marrakech

Property class: 5 and above

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Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Zone hoteliere de l'Aguedal, Bloulevard Mohamed VI, Marrakech, 40000
  • Place, Avenue Mohamed VI
    ‪1 min walk‬
  • Place, Al Mazar Mall
    ‪13 min walk‬
  • Place, Agdal Gardens
    ‪13 min walk‬
  • Airport, Marrakech (RAK-Menara)
    ‪8 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 60 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Suite

Superior Suite

Superior Suite

  • 100 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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About the area

Marrakech

A luxury stay in Marrakech awaits you at Crystal Hotel - Pacha Marrakech. Within just a 15-minute stroll, you'll find Avenue Mohamed VI and Cinema Megarama. Highlights at this Art Deco hotel include free breakfast, an outdoor swimming pool and a nightclub. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Added amenities include free Wi-Fi in public areas and laundry facilities. There's also free self parking, along with the convenience of a free airport shuttle. .Attractions within a 10-minute drive of this 5-property class Mechouar-Kasbah hotel include Jemaa el-Fnaa and Koutoubia Mosque.

What's nearby

  • Avenue Mohamed VI - 1 min walk - 0.0 km
  • Al Mazar Mall - 13 min walk - 1.1 km
  • Agdal Gardens - 13 min walk - 1.1 km
  • Cinema Megarama - 13 min walk - 1.1 km
  • Circuit Moulay Al Hassan - 1 min drive - 1.9 km

Getting around

  • Marrakech Central Station - 10 min drive
  • Marrakech (RAK-Menara) - 10 min drive

Restaurants

  • ‪La paillote - ‬5 min drive
  • ‪Adam Park Hotel - ‬12 min walk
  • ‪O Mammy Burger - ‬7 min drive
  • ‪Kasbah Cafe - ‬4 min drive
  • ‪Café Tablem Marrakech - ‬2 min drive

About this property

Crystal Hotel - Pacha Marrakech

You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 13003 square feet (1208 square metres) and includes conference space. An outdoor pool, a nightclub, and multilingual staff are also featured at the luxury Crystal Hotel - Pacha Marrakech. A roundtrip airport shuttle is free (available on request). Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Marrakech hotel.

  • 1 building
  • 1 floor
  • 11 guestrooms or units
  • 13003 sq ft of conference space
  • 1208 sq. m of conference space
  • Built in 2009
  • Breakfast available (free)
  • Nightclub
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Garden
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Crystal Hotel - Pacha Marrakech offers 11 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 42-inch plasma televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include coffee/tea makers and blackout curtains. An iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle on request
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A poolside bar

Things to do

  • Nightclub
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 13,003 square feet of conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 1 floor
  • Art Deco architecture
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch HDTV with satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crystal Hotel - Pacha Marrakech

Children and extra beds

  • This property does not allow children.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 39.60 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Crystal Hotel Marrakech
Crystal Hotel Pacha
Crystal Hotel Pacha Marrakech
Crystal Pacha
Crystal Pacha Marrakech
Hotel Crystal Marrakech
Hotel Pacha Marrakech
Pacha Hotel Marrakech
Pacha Marrakech
Crystal Pacha Marrakech
Crystal Hotel - Pacha Marrakech Hotel
Crystal Hotel - Pacha Marrakech Marrakech
Crystal Hotel - Pacha Marrakech Hotel Marrakech

Frequently asked questions

Is parking available at Crystal Hotel - Pacha Marrakech?

Yep, Crystal Hotel - Pacha Marrakech has a free self car park.

Does Crystal Hotel - Pacha Marrakech have a pool?

Crystal Hotel - Pacha Marrakech has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes Crystal Hotel - Pacha Marrakech a romantic place to stay?

A lounge bar and 24-hour room service, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Crystal Hotel - Pacha Marrakech.

Is there a free airport shuttle available at Crystal Hotel - Pacha Marrakech?

Yep, there's a free airport shuttle on request.

Is there a bar or restaurant at Crystal Hotel - Pacha Marrakech?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Crystal Hotel - Pacha Marrakech?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Crystal Hotel - Pacha Marrakech?

No, pets and service animals are not allowed.

Crystal Hotel - Pacha Marrakech Reviews

Reviews

6.8
Rating 10 - Excellent. 5 out of 21 reviews
Rating 8 - Good. 6 out of 21 reviews
Rating 6 - Okay. 4 out of 21 reviews
Rating 4 - Poor. 3 out of 21 reviews
Rating 2 - Terrible. 3 out of 21 reviews

8.0/10

Cleanliness

6.4/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnifique

Séjour inoubliable magique
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort
Accueil mitigé, pas de room service, climatisation totalement insuffisante pour les températures locales, notre chambre ne portait pas de numéro ( difficile de se repérer dans les couloirs ainsi ), pas ou peu d'assistance pour les bagages . Hotel privilégiant ses activités de club et son restaurant mais le service d'hôtellerie est digne d'un hôtel bas de gamme, pas d'un 5 étoiles. J'ai dépensé près de 700e pour 4 nuits. Ca ne les vaut pas du tout, décevant.
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great decor/food, large rooms, but sub par service

Had a junior suite with a private roof terrace that was beautiful. The decor was great and the restaurant delicious. However, they barely speak English and are apprehensive to even give you extra towels. We requested two extra and they made us give them two used ones in exchange - what hotel does that? There were a few other service issues and lots of language barriers. If you want luxury my recommendation is to stay at a different hotel that understands the concept better.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Hotel genial

Les chambres sont spacieuses et tres confortable, on regrette le manque de lampe, et les oublis de produits d'hygiènes. Le restaurant est très bon et le bar/boite genial!
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities

very ver bad, poor service and maintenance

Breakfast was just horrible, no eggs, no yoghurt, no cheese. Hotel service was very poor, several things in the room were broken (please note this was a suite). People arriving at 04:00AM deciding to make a party on our roof terrace (very noisy). Very poor overall, the only thing that is OK, is the swimming pool and the lunch at Crystal
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionnel

Hôtel doté d'une quinzaine de suites. Personnel serviable, attentif et très gentil (j'ai bénéficié gratuitement du pressing !!). Suite 69 splendide avec terrasse privative sur le toit, accès à la piscine et discothèque le PACHA gratuits. Je recommande fortement et y retournerai :) Seul bémol : la situation géographique (Agdal). Compter 50 dirhams en journée et 100 le soir pour rejoindre le centre-ville.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities

Absolute Katastrophe..!!!

Nichts, aber gar nichts hat die angegebenenen Versprechen gehalten..!!! Ungeschultes, freches, weibliches Personal an der Reception. Frühstück nie zur geplanten Zeit!!! 2 mal, übethaupt Keins, das am Morgen um 8 Uhr und 7.30 Bestellte!!! Personal nicht erreichbar!!! Machten wir uns bemerkbar, war das der gröbste Affront... Also zum Punkt... Es wird nie Jemandem weiter emphohlen, ist nur ein Aufenthaltszentrum für Nachtschwärmer und Müssiggänger!! Schade... Dem Portier möchten wir ein Dankeschön zukommen lassen. War zu jeder Zeit am Ort. Mit freundlichen Grüssen
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pour s amuser!

Hotel idéal pour se distraire avec une très belle discotheque! Personnel de l hotel très agréable avec la volonté de rendre service. Seul bémol le restaurant de l hotel: très cher, personnel pas très serviable et nourriture passable... Il en reste un avis global très positif pour se distraire!!!
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort
Bel établissement qui mériterait d'être mieux entretenu.
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Hôtel vraiment en dessous de nos attentes!!!

Musique du bar très forte jusqu a 2h du mat..on nous a replacé dans une autre chambre .bel effort du personnel mais le bruit était toujours présent.absence de wifi dans les chambre(ok à l accueil seulement )..bref!nous connaissions déjà le Crystal pour sa piscine et son restaurant mais cela a du coup perdu de son charme surtout pour un 5*!le jardin et la piscine restent malgrès tout un vrai havre de paix....personnel très agréable .
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Personnel à l'écoute et qui fait de son mieux

Hôtel un peu bruyant, mais connaissant déjà l'endroit, j'étais au courant de ce petit désagrément. Par contre, le matin, c'est vraiment très calme. A signaler, un petit-déjeuner excellent.
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

À very good place but service need be improved

The hotel is good and facilities also nice pool the service has to be improved staff need be better trained
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Une catastrophe !!!!

cet hotel est une cata!!! il fut construit pour avoir la possibilité d'avoir le droit d'ouvrir une boite de nuit le pacha ! Les clients de l'hotel ne sont pas priviligié du tout . Les chambres donnent sur le Rose Bar , Musique a fond jusqu'a 2h du Matin , impossible de Dormir avant . On a du changer de Chambre , ensuite plus d'une heure le matin pour avoir un petit dejeuner dont la qualité est a revoir ( 1 seule boisson , viennoiserie trop cuite , il manque toujours un truc ) , ensuite sommier de la nouvelle chambre dont les les lattes sont cassées ( a desolé on ne peut rien faire ) . Quel dommage de gacher un tel endroit aussi beau
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meget hyggelig personale Samt meget fint hotell
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Not worth the effort

Room was good. Breakfast was terrible, poor service & forced to sit outside in bitterly cold wind, hotel is out of the way
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SPLENDIDE

Quel séjour splendide !!!! Du rêve à chaque instant. Le personnel très serviable, un véhicule à notre disposition en permanence. Des chambres très confortables, une literie très haut de gamme. J'espère vite y retourner.
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Loin de tout l'hôtel Crystal Pacha Marrakech ne respecte pas les engagements pris , ni ses clients

loin de tout . L'hôtel a été privatisé pour un mariage . Restaurants inaccessibles pour bénéficier de la demi pension . Pas de salons d'accueil alors que le bar est fermé le jour , piscine fermée , sans compter le bruit toute la nuit du dimanche au lundi empêchant de dormir . Pas de petit déjeuner buffet . Le matin du départ dossier égaré ! On a essayé de me faire payer tout le séjour une seconde fois avant de me demander de prouver mon contrat avec Expédia ! Résultat : Plus le temps de prendre le petit-déjeuner continental servi dans la chambre . Les suites junior sont spacieuses et confortables mais très mal éclairées . La pénombre est permanente .Mal aménagées , les terrasses sur le toît sont inutilisables , sauf à vouloir cuire . au total un séjour catastrophe où LES PRESTATIONS PAYEES NE M4ONT PAS ETE DELIVREES .
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

6/10 Okay

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort