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Artuklu Kervansarayi - Special Class

Property class: 3

Photo gallery for Artuklu Kervansarayi - Special Class

An outdoor courtyard with a brick wall, arched doorways, and potted plants.
An arched stone doorway with a small window and a door, leading to a room with a blue vase and green plants.
A traditional room with a patterned carpet, striped sofas, and a central coffee table.
A room with a wooden ceiling, stone walls, a large mirror, a television, and a patterned rug.
An interior with arches, a reception desk, and people.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
The current price is AU$74
includes taxes & fees
14 Aug - 15 Aug

Explore the area

View map
1. Cd, Savurkapi Mahallesi, Mardin, Mardin, 47100
  • Place, Sakıp Sabancı Mardin City Museum
    ‪3 min walk‬
  • Place, Great Mosque of Mardin
    ‪11 min walk‬
  • Place, Mardin Castle
    ‪13 min walk‬
  • Airport, Mardin (MQM)
    ‪17 min drive‬

Room options

View all photos for Standard Double or Twin Room

An outdoor courtyard with a brick wall, arched doorways, and potted plants.

Standard Double or Twin Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Presidential Suite, 1 Bedroom

A stone-walled interior with wooden beams, a wooden staircase, and a wooden cabinet with glass doors.

Presidential Suite, 1 Bedroom

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Single Bed

An outdoor courtyard with a brick wall, arched doorways, and potted plants.

Standard Room, 1 Single Bed

  • 20 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Economy Room, 1 Double Bed

A bathroom with a wooden door, a white sink, and a toilet.

Economy Room, 1 Double Bed

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 3 Single Beds

An outdoor courtyard with a brick wall, arched doorways, and potted plants.

Standard Room, 3 Single Beds

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Economy Room, 3 Single Beds

An outdoor courtyard with a brick wall, arched doorways, and potted plants.

Economy Room, 3 Single Beds

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Royal Suite, 1 King Bed

A room with a wooden cabinet, two chairs, a small table, and a large mirror on the wall.

Royal Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room, 1 Bedroom

A room with three beds, stone walls, and a wooden ceiling.

Deluxe Quadruple Room, 1 Bedroom

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

Honeymoon Double Room

  • Valley view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Family Room

  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Room

A room with a stone wall, a wooden bed with a floral bedspread, two bedside lamps, and a wooden door.

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Traditional Single Room

A bedroom with a stone wall, wooden bed, and a small desk with a kettle.

Traditional Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Traditional Triple Room

A room with stone walls and wooden beds, each with floral bedding. There is a chandelier hanging from the ceiling.

Traditional Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

About the area

Mardin

Artuklu Kervansarayi - Special Class puts you in the heart of Mardin, within steps of Melik Mahmut Mosque and Hatuniye. Highlights at this Colonial hotel include free breakfast (local cuisine), a restaurant and free valet parking. .This hotel offers free WiFi in public areas, a 24-hour front desk and a library. Added amenities include a coffee shop/cafe, coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. There's also the convenience of an airport shuttle. .Sights within a 10-minute walk of this 3-property class Artuklu hotel include Sakıp Sabancı Mardin City Museum and Sehidiye Mosque.

What's nearby

  • Sakıp Sabancı Mardin City Museum - 3 min walk - 0.3 km
  • Hatuniye - 3 min walk - 0.3 km
  • Great Mosque of Mardin - 11 min walk - 1.0 km
  • Zinciriye Medresesi - 11 min walk - 1.0 km
  • Mardin Castle - 13 min walk - 1.1 km

Getting around

  • Mardin Station - 22 min drive
  • Mardin (MQM) - 30 min drive

Restaurants

  • ‪Reyhan Cafe & Restaurant - ‬6 min walk
  • ‪Gazi Konağı Butik Otel - ‬5 min walk
  • Yay Konağı
  • ‪Yasemin Pide ve Lahmacun Salonu - ‬7 min walk
  • ‪Atilla Çay Parkı - ‬6 min walk

About this property

Artuklu Kervansarayi - Special Class

There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is available daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A library, a terrace, and tour/ticket assistance are also featured at Artuklu Kervansarayi - Special Class. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 3-star Mardin hotel.

  • 58 guestrooms or units
  • Built in 1285
  • Local cuisine
  • Breakfast available (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Dining venue
Artuklu Kervansarayi - Special Class offers 58 accommodations with complimentary bottles of water and complimentary slippers. LCD televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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  • Breakfast included
  • Parking included
  • Free Wi-Fi
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The price is AU$113
includes taxes & fees
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Kasr-ı Han Konağı Otel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free local cuisine breakfast available daily 8 AM to 10:30 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Library

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • Built in 1285
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating

Policies

Check-in

Check-in time starts at 1 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 17 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 2022-47-0047

We should mention

  • Alcohol isn't served or allowed at Artuklu Kervansarayi - Special Class.

Property is also known as

Artuklu Kervansarayi Special Class Hotel
Kervansarayi Special Class Hotel
Artuklu Kervansarayi Special Class
Kervansarayi Special Class
Artuklu Kervansarayi Mardin
Artuklu Kervansarayi - Special Class Hotel
Artuklu Kervansarayi - Special Class Mardin
Artuklu Kervansarayi - Special Class Hotel Mardin

Frequently asked questions

Is parking available at Artuklu Kervansarayi - Special Class?

Yep, Artuklu Kervansarayi - Special Class has a free self car park and free valet parking.

How much does it cost to stay at Artuklu Kervansarayi - Special Class?

As of 13 Aug 2026, prices found for a 1-night stay for 2 adults at Artuklu Kervansarayi - Special Class on 14 Aug 2026 start from AU$74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Artuklu Kervansarayi - Special Class serve breakfast?

Sure does, free local cuisine breakfast is available daily from 8 AM to 10:30 AM.

Is there a free airport shuttle available at Artuklu Kervansarayi - Special Class?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Artuklu Kervansarayi - Special Class?

Yep, you can grab a meal at Artuklu Kervansarayi - Special Class's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Artuklu Kervansarayi - Special Class?

Check-in begins at 1 PM. Check-out time is 11 AM.

Are pets allowed at Artuklu Kervansarayi - Special Class?

No, pets are not allowed.

Artuklu Kervansarayi - Special Class Reviews

Reviews

6.8
Rating 10 - Excellent. 85 out of 327 reviews
Rating 8 - Good. 86 out of 327 reviews
Rating 6 - Okay. 61 out of 327 reviews
Rating 4 - Poor. 38 out of 327 reviews
Rating 2 - Terrible. 57 out of 327 reviews

6.8/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful building..terrace with spectacular view..seemed to be a shortage of staff...no one refilling breakfast.. no one on reception.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Shirley

Liked: Staff & service

Disappointing

The hotel is beautiful and historical however there was only warm water available for showering at 9pm, water was freezing cold or luke warm. The hotel advertisement states they have a laundry service, when I asked the receptionist she advised they did not have a laundry service. We also had to ask for clean towels and the bed to be changed and room to be cleaned. The room which was the Presidential suite 316 was cold on arrival, radiators not on for the duration of our stay, there was air con unit for heating however wasn’t very effective. The porter was very helpful and an asset to the hotel, unfortunately I wouldn’t stay there again.
Stayed 3 nights in Mar 2025
Verified review

4/10 Poor

Maureen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While the building itself is pretty and the staff do their best, my stay here did not meet my expectations. My guide and I were here for two nights and at no time during my stay was there running water in my shower and the water pressure in the sink faucet was weak. The floor has grit on it in the bathroom. Further, basic amenities like a glass or cup in the bathroom, a towel rack or a hair dryer were non-existent. The doors are not well-fitted meaning any noise from the corridor or hallway is loud and clear as if it were in the room. We reported there was no shower water and that the light over the mirror in the bathroom was not working and nothing was done to fix them. We requested more water be put in my room but that didn’t happen. I’ve never given a hotel a bad review before but this was disappointing. It would have been appropriate to be given so compensation or a refund for even one night, given that I couldn’t wash properly for my entire stay.
Stayed 2 nights in Oct 2025
Verified review

2/10 Terrible

Tugay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Odalar nemliydi. Klima calismiyordu kahvaltida yumurta yok getirdijleri sigara boregi safi yufkadan ibaretti patates kizartmasinin maliyeti nedirki yoktu bir kere getirdiler bitti dediler
Stayed 1 night in May 2026
Verified review

8/10 Good

Mehmet

Liked: Staff & service, property conditions & facilities
Otopark problemi var. Odada duş terliği ve duşakabin yoktu.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

gülen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fotoğraflarda gösterilen odayı bize vermediler. Bizi bitişik olan başka bir otelde konaklamak zorunda bıraktılar. Odanın tabanından sürekli taş dökülüyordu ve oda küf kokuyordu. Klima çalışmıyordu küçük bir soba verdiler, yeterli olmadığını söylememize rağmen bize başka soba veya battaniye vermediler. Banyonun kapısı kapanıyordu, odanın kapısını kapatmak için çıkan seslede bütün otel uyanabilir. İğrenç bir deneyimdi. Sabaha kadar titredik kıyafetlerimizi üst üste giymek zorunda kaldık.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Olena

Her şey çok güzeldi, çalışanlar çok yardımcıydı, kesinlikle tavsiye ediyorum
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

hasan

Liked: Cleanliness, staff & service
Bu mevsimde iyiydi
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Raife

Liked: Cleanliness, staff & service, amenities
Oda temizdi calisanlar guler yuzluydu otelin o eski otantik haline cok dokunulmamis anahtarlar fln eski buyuk anahtarlardandi ve cok iyi olmus bence boyle olmasi kahvalti guzeldi biz normalde 2 gece kalicaktik ama son gece kalmayip donmeye karar verdik yol uzun oldugu icin resepsiyondaki hanımefendi cok ilgiliyfi erken ayrilmak istedigimizi soyleyincs bi sorun mu var diye guzelce ilgilendi hersey cok güzeldi genel olarak
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Ömer Deniz

Oda soğuktu,klima ısıtması yetersiz, kahvaltı vasat ve yetersiz,kahvaltı salonu buz gibiydi hiç ısıtma yoktu, mekan çok çok güzel fakat mobilyaların ve banyonun yenilenmesi gerekli, personel güler yüzlü.
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Duygu

Liked: Staff & service
Disliked: Cleanliness, amenities
Sıcaksu yoktu ve 2 gün banyo yapamadık. Klima ısıtması yetersizdi sabaha donduk. Lahvaltı demeye bin şait odalarda terlik dahi yoktu. Bir daha aynı otrl mi. İmkanı yok. Personelden şikayetim yok hepsi yardımcı olmaya öalıştı. Fakat işletme çok kötü.
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Hakan

Disliked: Cleanliness, staff & service, amenities
Chambre: - serviette non changer même a la demande. - durant le séjour la chambre n'a jamais été faite même a la demande. - pas d'eaux chaude seulement tiède parfois froide - le petit déjeuner est servi par le personnel dans des assiettes, pas de buffet comme le 1er jours. J'ai demandé un geste commercial à la réception du a ses incidents, qui mon demandé de me retourner vers hôtel.com car ma réservation a été faite chez vous. J'aimerais que vous enlever cette hôtel de votre site et de contrôler les hôtels afin que vos clients ne se fasse pas avoir, a ne pas oublier que nous payons. J'aimerais un remboursement de mon séjour
Stayed 4 nights in Dec 2025
Verified review

2/10 Terrible

berna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Üç oda tuttuk, her biri ayrı bir deneyimdi 1. oda: Isınma yoktu. Sabaha kadar üşüdük, bonus olarak hasta olduk. Sıcak su da yoktu; duş almak zaten hayal. 2. oda: Klozet akıtıyordu. Bildirdik, oda değiştirildi. Yeni odada bu sefer klima çalışmıyordu. Mecburen tekrar akıtan odaya döndük. Üstelik banyo kapısı kapanmadığı için bütün gece su sesi dinledik 3. oda: “İdare eder” seviyesindeydi, ki bu üç oda içinde en iyisiydi. Sorunları defalarca bildirmemize rağmen herhangi bir geri dönüş alamadık. Ayrıca 2. odanın çarşafında sigara izmariti yanık izi vardı; genel temizlik seviyesi de maalesef oldukça düşüktü. Kısacası: Isınma yok, sıcak su yok, hijyen tartışmalı, iletişim yok. Ama bolca sabır testi var.
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Matilda

Disliked: Staff & service, amenities, property conditions & facilities
Im Zimmer lief Wasser an der Wand runter, Waschbecken im Badezimmer undicht/ nasser Boden
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

sevgi

Liked: Cleanliness, staff & service
Evet
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Can

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odada halılar o kadar kirliydiki. Suit demeye gerçekten şahit lazım. Hijyenden çok uzak bir otel tekrar gelsem asla tercih etmem.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

SEREN

Liked: Staff & service, amenities
Otel genel olarak güzeldi çok temizdi diyemem çünkü eski konaklamadan kalan market ürünleri çekmece de duruyordu. Kahvaltı ve çeşitlerde güzeldi ama biraz daha yöresel ürünler tercih edilebilirdi kahvaltıda ya da çeşitlilik güne göre değişebilirdi.
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Hakan

Liked: Staff & service
Oda iyi, banyo kokuyor. Yiyecek icecek yok.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Eda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel Otantik tarihin içinde konaklama hissiyatı verdi. merkezi konumda kahvaltısı şahane değildi ama yeterliydi
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Ilhan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hizmet kötü
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Bilal

Disliked: Cleanliness, staff & service, amenities
Gittiğinizde yüzsüz bir personel sizi karşılar. parasını ödersin sonra derki sizin yeriniz burası değil diğer taraftaki b oteline yönlendirir. odada temizlik iyi değil, duş alacaksın şampuan bitmiş. neyse dersin daha sonra kahvaltıya inersin sabah saat 8:30 da bir bakarsın her şey tur için gelenler tarafından bitirilmiş çay soğuk patates taş gibi soğuk benmarilerde ısıtılma icat olmamış. personele bardak bitmiş bardak getirir misin dersin yüzüne küfür etmişsin gibi bakar. hadi buna da neyse dersin sonra otopark diye sokak arasına çıkarsın aracının önünde 3 araç vardır. çıkış için otoparkçı ararsın yok ortada. kendi imkanlarınlar araç sahiplerini bulursun 1 saat bekler kurtulursun o otelden.
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

NORIKO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1泊目、部屋のテレビが壊れていて1チャンネルしか映らなかった。タオルがバスタオルしかない.ゴミ箱もない。２泊目、シーツが汚れていて、取り替えをお願いしたらその下のベッドマットに多くの髪の毛があった。その上、変えられないので手伝わされた。翌朝、目が腫れていたので見てほしいとお願いしても、見向きもしなかった。全く素人の営業ぶりだった。
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Oruç kaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temiz oda kısa süreli konaklamalar için uygun fiyat performans oteli
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Ahmet

Artuklu kervansaraydan rezervasyon yaptık fakat biz daha aşağıda zeminde cukur gibi odaya yerleştirdiler oldcity otel rutubetli ve havasız bir oda kahvaltıda rezaletti
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Ömer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Asla tavsiye etmem

Otopark alanları kesikler yok ama sistemden var gözüküyor artı park cezası yedim otel yüzünden temizlik rezalet yataklar çok pis seçmiş oldugumuz odanın dışında başka bir oda vermek istediler bizim odamızın dolu olduğunu söylediler günler öncesinden rezervasyon yapmamıza rağmen yusuf die bi çalışan var o kibar mütevazi ona teşekkür ederim velakin gün içinde gezimize mani olup oda değişikliği için otele çağırdılar uyğun fiyat lı olması asla size cazip gelmesin rezalet bi yer klima lar arızalı odalar rutubet otel sahibin konuşma ve uslup u davranışı kötü
Stayed 2 nights in Sep 2025