2/10 Terrible
Zongyi
Travelled with partner
10 Jan 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We travel around the world and stayed in tones of hotels. And I am afraid to say this is probably one of the worst 4* hotels that I have ever come across! More like a 2*!
The room (206) is old, dirty and in very poor condition. We booked a non-smoking room and could smell someone had smoked in the room previously. The window could be opened fully as the latch had been broken. And we could see lots of cigarette burning marks on the window sills outside. Carpet was filthy. Furnitures were old. Skirting board was scratched and marked. Bathroom has mould and damp marks between tiles. Some tiles were broken. TV was tiny and blurry.
Only one bottle of water in the room when there were two of us. Had to ask for one more at the reception.
Breakfast was very average. Had to ask staff for more milk for the cereals as the container was empty and not refilled.
Only positive is that the Receptionist Ella was very good.
Zongyi
Stayed 1 night in Jan 2024