4/10 Poor
Adrienne
Business traveller
14 Sept 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Once an upscale option but now a bit tired
I recommended this hotel to colleagues for this business trip as I had stayed there a few years ago just after it was renamed “Mour” and felt like it was a good option in comparison to the others in the area. While the vibe of the hotel remains upscale the interiors no longer match and are in need of refresh. The soft furnishings and sofas in the lobby are tired and unfortunately a cream colour so need a clean and the carpets throughout my floor were threadbare. Thankfully my colleague’s flooring wasn’t as bad as mine and I wonder if I was on the “tradey” floor.
There are no power outlets by the beds which is a convenience I think most are accustomed to. The bathroom, while mostly clean, had soap stains behind the shower gel dispenser that could have been easily wiped away and only a rainfall shower head.
Another disappointing aspect was the hotel’s decision to broadcast GB News as the sole channel in both the lobby and the bar/restaurant. In a hospitality setting, where the aim should be to make all guests feel welcome and comfortable, one would reasonably expect a more neutral or balanced news channel. The management’s choice here suggests that inclusivity, impartiality and ensuring that all guests feel welcome and safe in their eatablishment are not regarded as priorities.
As there are slim pickings in the way of stylish, business hotels in this area I really hope the management has a renovation schedule already in the works because it’s got so much potential.
Adrienne
Stayed 4 nights in Sep 2025