2/10 Terrible
Daniel, Easton
Travelled with family
13 Feb 2024
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved (With Expedia) a suite at the Residence Inn in Nashua N.H. with two rooms one rm had two queen beds and a bath and the other rm had a dinette with 4 chairs, full kitchen, Desk with a desk chair and a Living room chair and a sleep Sofa. When I entered the room there was a filthy uncomfortable chair, and two end tables spread out on one wall in the living room area and NO SEEP SOFA! I went to the front desk to ask for a different suite and the desk clerk said there were no more rooms and I would have to talk to management in the morning (I reserved the room for three adults for four nights and only one chair?) For the one night, (I had to use towels to cover the arms and seat of the chair so I wouldn't stick to them... disgusting!), with two side tables spread out on one wall and "NO" sleep sofa which I needed for myself and my guests were to use the other room to sleep. The next morning, I asked the front desk to send the manager to my room and two ladies came to my room and also said they had no more rooms... or a sleep sofa (which I reserved) So I said I was checking out because the suite was not what I reserved! One woman said she would handle getting in touch with Expedia for a refund and I received a FULL refund right away... (Thank You Expedia!) which was $917.92 for four nights ($229.48 per night) And the Resident Inn by Marriot had the nerve to charge my card ($200.00) for the night! I will never stay at a Residence Inn by Marriot again!
Daniel
Stayed 4 nights in Feb 2024