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Best Western The Lagoon Hotel

4.0 star property
Beach hotel with a conference centre and a poolside bar

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Photo gallery for Best Western The Lagoon Hotel

Outdoor pool
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Bar (on property)
Outdoor pool
Reviews
7.6

Good

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping
  • Room serviceRoom serviceRoom service

Explore the area

Map
Komplek Bahu Mall, Blok A3, Manado, 95115
  • Popular LocationManado Town Square3 min drive
  • Popular LocationMega Mall4 min drive
  • Popular LocationTomohon Market9 min drive
  • AirportManado (MDC-Sam Ratulangi Intl.)45 min drive

Room options

View all photos for Superior Room, 2 Single Beds, Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Pillow menu
Blackout curtains
Premium bedding
Bidet
  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Mountain View

View from room

Executive Room, 1 Queen Bed, Non Smoking, Mountain View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LED TV
Pillow menu
Blackout curtains
Premium bedding
  • 38 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Bathtub (Living Room;Presidential)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Non Smoking, Bathtub (Living Room;Presidential)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Fridge
Dining table
LED TV
  • 80 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Pillow menu
Blackout curtains
Premium bedding
Bidet
  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed, Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Pillow menu
Blackout curtains
Premium bedding
Bidet
  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking, Sea View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Smoking, Sea View

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Pillow menu
Blackout curtains
Premium bedding
Bidet
  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Pillow menu
Blackout curtains
Premium bedding
Bidet
  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

10/10 Exceptional

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Pillow menu
Blackout curtains
Premium bedding
Bidet
  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Bathtub, Sea View (Living Room)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Bathtub, Sea View (Living Room)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Fridge
Dining table
LED TV
  • 55 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed, Smoking, Mountain View

View from room

Executive Room, 1 Queen Bed, Smoking, Mountain View

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Pillow menu
Blackout curtains
Premium bedding
Bidet
  • 38 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking

View from room

Deluxe Room, 1 Queen Bed, Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Pillow menu
Blackout curtains
Premium bedding
Bidet
  • 27 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

View from room

Deluxe Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
LED TV
Pillow menu
Blackout curtains
Premium bedding
Bidet
  • 27 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

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The price is AU$101
for 1 night
includes taxes & fees
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About the area

Manado

Best Western The Lagoon Hotel puts you in the centre of Manado, 1.8 km (1.1 mi) from Manado Town Square and 3.2 km (2 mi) from Mega Mall. Highlights at this beach hotel include a restaurant, an outdoor swimming pool and free self-parking. .A day of pampering can include body scrubs and body treatments along with aromatherapy and reflexology. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym and kids' swimming pool. Business travelers can take advantage of 6 meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM. There's also the convenience of limited parking. .With a stay at this 4-property class Manado City Centre hotel, you'll be 4.5 km (2.8 mi) from Tomohon Market and 4.7 km (2.9 mi) from Public Museum of North Sulawesi.

What's nearby

  • Manado Town Square - 3 min drive
  • Mega Mall - 4 min drive
  • Kalimas Harbor - 7 min drive
  • Tomohon Market - 9 min drive
  • Malalayang Beach - 20 min drive

Getting around

  • Manado (MDC-Sam Ratulangi Intl.) - 45 min drive

Restaurants

  • KFC - 6 min walk
  • Martabak & Malabar Mas Narto - 9 min walk
  • Wisata Bahari - 7 min walk
  • Richeese Factory - 6 min walk
  • Le Pier's Resto and Cafe - 5 min walk

About this property

Best Western The Lagoon Hotel

Beach hotel with a conference centre and a poolside bar
Best Western The Lagoon Hotel offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre, 6 meeting rooms, and coworking spaces are available. Spa services, multilingual staff, and concierge services are also featured at the business-friendly Best Western The Lagoon Hotel. Limited free parking is available on a first-come, first-served basis.

This 4-star Manado hotel is smoke free.

  • 184 guestrooms or units
  • 8 levels
  • Conference rooms
  • Built in 2016
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Best Western The Lagoon Hotel offers 184 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; IDR 200,000 for adults and IDR 100,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station
  • Conference centre
  • Coworking space

Spa

  • Aromatherapy
  • Body scrubs
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift (203 centimetre wide door)
  • Low-height door lock
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

More

  • 8 floors
  • Banquet hall
  • Built in 2016
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 2:30 AM
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western The Lagoon Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 400000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: IDR 300000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 200000 for adults and from IDR 100000 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Best Western Lagoon Hotel Manado
Best Western Lagoon Hotel
Best Western Lagoon Manado
Best Western Lagoon
Best The Lagoon Hotel Manado
Best Western The Lagoon Hotel Hotel
Best Western The Lagoon Hotel Manado
Best Western The Lagoon Hotel Hotel Manado

Frequently asked questions

Is parking available at Best Western The Lagoon Hotel?

Yep, Best Western The Lagoon Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to Best Western The Lagoon Hotel?

The closest beach to Best Western The Lagoon Hotel is Malalayang Beach (3.1 km).

Is there a spa on site at Best Western The Lagoon Hotel?

There's no onsite spa, but this property does offer services like body scrubs and body treatments.

Does Best Western The Lagoon Hotel have a pool?

Best Western The Lagoon Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes Best Western The Lagoon Hotel a romantic place to stay?

Couples dining and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Best Western The Lagoon Hotel.

Does Best Western The Lagoon Hotel serve breakfast?

Sure does, buffet breakfast is available weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM.

Is there a free airport shuttle available at Best Western The Lagoon Hotel?

No, Best Western The Lagoon Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western The Lagoon Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Best Western The Lagoon Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Best Western The Lagoon Hotel?

No, pets and service animals are not allowed.

Best Western The Lagoon Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 6 out of 23 reviews" "
Rating 8 - Good. 10 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Antonius

Stayed 1 night in Sep 2022

6/10 Okay

Rifki

Stayed 1 night in May 2021

6/10 Okay

Brian

Liked: Staff & service
Disliked: Property conditions & facilities
Meh
Cold food, clogged shower drain, leaking bathroom sink...staff is very nice though
Stayed 3 nights in Sep 2020

8/10 Good

GGD

Travelled with family
Liked: Cleanliness, staff & service, amenities
It has a pristine view.Thr entire Manado Bay ij front. Behind you see the highlands Koha,Warembungan,Tomohon. Convenient next to Seafood stalls and Bak kut teh. Pharmacy nearby.Carrefour supermart next door. Very good security. BUT.... The elevators are a disaster! Have to wait 10minutes sometimes because external guests who attend events in the hotel jam up the lift.. Next Breakfast is ok at the Level 2 restaurant BUT Do not eat any other meals in the hotel resto. It takes on average 55-60 mins for your meal to be served. Next When there are external events the dining area is shared with the external guests.. Its noisy and no privacy. They should segregate. Overall staff service very nice and do go the extra mile to help you. If they can fix the elevator and meal waiting times it would be the best accomodation in Manado by far. Regarda.
Stayed 12 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, room, staff, clean, good and varities breakfast menu.
Stayed 2 nights in Aug 2019

8/10 Good

restutaurina, Bali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a nice place to stay in Manado, location is legit and nearby shopping malls. staffs were helpful too!
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need an additional luggage rack for room or drawers
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good View But Unclean
The view was good because you can see the city and sea view at the same time. However the room was not so clean. So many dust on the table. Under the bed, so many dust. It's not mopped for long time.

8/10 Good

Gregorio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Need more elevators.
Nice comdo-hotel for the money. Free continental breakfast was amazing. Lots of food choices. My room was very clean and service was excellent. Facilities are great too. Location of the hotel was okay. Imly has 2 elevators that make you wait up to 5 mins.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far it’s all good but better add more menu for bfast