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Sheraton Santiago Hotel and Convention Center

4.0 star property
Winery hotel connected to the convention centre in Santiago with 4 restaurants

Photo gallery for Sheraton Santiago Hotel and Convention Center

Exterior
Presidential Suite, 1 King Bed
Presidential Suite, 1 King Bed
Outdoor banquet area
Presidential Suite, 1 King Bed

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Gym
The current price is AU$219
28 Sept - 29 Sept

Explore the area

View map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742
  • Place, Costanera Center
    ‪17 min walk‬
  • Place, Medical Center Hospital Worker
    ‪3 min drive‬
  • Place, San Cristobal Hill
    ‪5 min drive‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds, Non Smoking, Poolside (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Superior Room, 2 Single Beds, Non Smoking, Poolside (View)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Blackout curtains
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Poolside (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Superior Room, 1 King Bed, Non Smoking, Poolside (View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Blackout curtains
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Superior Room, 2 Single Beds, Non Smoking (View)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Blackout curtains
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Superior Room, 1 King Bed, Non Smoking (View)

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Blackout curtains
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking, Poolside (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Beds, Non Smoking, Poolside (View)

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Blackout curtains
Ceiling fan
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
Select Comfort bed
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking

Club Suite, 1 King Bed, Non Smoking | Living area

Club Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
Select Comfort bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Non Smoking

1 bedroom, premium bedding, Select Comfort beds, minibar

Club Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Blackout curtains
Ceiling fan
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, Select Comfort beds, minibar

Club Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Blackout curtains
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living room

Presidential Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Blackout curtains
Ceiling fan
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Terrace (Terrace)

Club Suite, 1 King Bed, Terrace (Terrace) | Living room

Club Suite, 1 King Bed, Terrace (Terrace)

Highlights

Terrace
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | View from room

Club Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Premium bedding
Select Comfort bed
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Poolside (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Classic Room, 1 King Bed, Non Smoking, Poolside (View)

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Blackout curtains
Ceiling fan
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Beds, Non Smoking (View)

7.4 out of 10
Good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Blackout curtains
Ceiling fan
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, Non Smoking (View)

1 bedroom, premium bedding, Select Comfort beds, minibar

Classic Room, 1 King Bed, Non Smoking (View)

8.8 out of 10
Excellent
(56 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Premium bedding
Select Comfort bed
Blackout curtains
Ceiling fan
  • Sleeps 2
  • 1 King Bed

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Hotel Magnolia Santiago

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  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, 299 reviews
The price is AU$365
27 Sept - 28 Sept
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About the area

Santiago

You'll be connected to the convention centre at Sheraton Santiago Hotel and Convention Center, and within just a 10-minute stroll of Clínica Indisa and Sculpture Park. Highlights at this family-friendly hotel include 4 restaurants, 3 bars/lounges and an outdoor swimming pool. .The coffee shop, El Jardin Coffee Shop, serves international cuisine and is open for lunch and dinner. Lobby Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the indoor swimming pool, gym, sauna and kids' swimming pool. 7578 square feet (704 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Providencia hotel include Costanera Center and Medical Center Hospital Worker.

What's nearby

  • Clínica Indisa - 3 min walk - 0.3 km
  • Costanera Center - 17 min walk - 1.4 km
  • Medical Center Hospital Worker - 3 min drive - 3.3 km
  • Plaza de Armas - 4 min drive - 3.7 km
  • San Cristobal Hill - 5 min drive - 1.7 km

Getting around

  • Hospitales Station - 6 min drive
  • Pedro de Valdivia Station - 14 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 22 min drive

Restaurants

  • ‪La Fábrica Gourmet - ‬6 min walk
  • ‪Lobby Bar - ‬2 min walk
  • ‪El Cid Restaurant - ‬2 min walk
  • ‪Lusitano - ‬8 min walk
  • ‪Snack & Coffee - ‬6 min walk

About this property

Sheraton Santiago Hotel and Convention Center

Winery hotel connected to the convention centre in Santiago with 4 restaurants
Sheraton Santiago Hotel and Convention Center offers its guests a kids' pool, an indoor pool, an outdoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business centre, a meeting room, and limo/town car service are available. Event space at this hotel measures 7578 square feet (704 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the family-friendly Sheraton Santiago Hotel and Convention Center. An area shuttle within 50 km and an airport shuttle (available 24 hours) are available for a fee. For a fee, parking is available.

This 4-star Santiago hotel is smoke free.

  • 1 building
  • 379 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 3 bars or lounges
  • 7578 sq ft of conference space
  • 704 sq. m of conference space
  • Deli
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar by the pool
Sheraton Santiago Hotel and Convention Center offers 379 accommodations with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access (Wi-Fi speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service
  • Parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11:30 AM for a fee: CLP 11,000 for adults and CLP 11,000 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Bohio
  • El Cid Restaurant
  • El Jardin Coffee Shop
  • Lobby Bar

Things to do

  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: CLP 81000 per pet, per stay
  • Only dogs and cats are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 30000.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CLP 11000 for adults and from CLP 11000 for children
  • Fee for in-room wireless Internet: CLP 0 per day (rates may vary)
  • Fee for in-room wired Internet: CLP 0 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

What is the cancellation policy at Sheraton Santiago Hotel and Convention Center?

Sheraton Santiago Hotel and Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Santiago Hotel and Convention Center?

As of 26 Sept 2025, prices found for a 1-night stay for 2 adults at Sheraton Santiago Hotel and Convention Center on 28 Sept 2025 start from AU$218.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Santiago Hotel and Convention Center?

Yep, Sheraton Santiago Hotel and Convention Center has a self car park, for a fee.

Does Sheraton Santiago Hotel and Convention Center have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Sheraton Santiago Hotel and Convention Center?

Sheraton Santiago Hotel and Convention Center features an outdoor pool, an indoor pool and a steam room. All guestrooms come with Select Comfort beds, premium bedding and 24-hour room service.

What makes Sheraton Santiago Hotel and Convention Center a romantic place to stay?

Al fresco dining and a bar, as well as comfy beds in the guestrooms, all help set the scene for a romantic weekend at Sheraton Santiago Hotel and Convention Center.

Is Sheraton Santiago Hotel and Convention Center family-friendly?

You bet! With amenities such as a children's pool and free food shopping service, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Santiago Hotel and Convention Center is a hit with families.

Does Sheraton Santiago Hotel and Convention Center serve breakfast?

Yeah, buffet breakfast is offered daily between 6 AM and 11:30 AM.

Is there a free airport shuttle available at Sheraton Santiago Hotel and Convention Center?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Sheraton Santiago Hotel and Convention Center?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Santiago Hotel and Convention Center?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Santiago Hotel and Convention Center?

Cats and dogs are welcome at Sheraton Santiago Hotel and Convention Center, with dog exercise areas on offer.

Reviews

Sheraton Santiago Hotel and Convention Center Reviews

8.4

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 342 out of 632 reviews
Rating 8 - Good. 153 out of 632 reviews
Rating 6 - Okay. 79 out of 632 reviews
Rating 4 - Poor. 27 out of 632 reviews
Rating 2 - Terrible. 31 out of 632 reviews

Reviews

6/10 Okay

Juan

Business traveller
Liked: Cleanliness, amenities
nice place , but a bit far from EL Golf
Stayed 1 night in Feb 2025

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
nice pool
Stayed 1 night in Feb 2025

10/10 Excellent

Janneth

Stayed 2 nights in Jan 2025

10/10 Excellent

Jorge, Antofagasta

Stayed 1 night in May 2025

10/10 Excellent

catriona

Stayed 1 night in Apr 2025

10/10 Excellent

Juan

Stayed 6 nights in Mar 2025

8/10 Good

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Lots of space outdoors. Can be a little overwhelming if there are big conferences.
Stayed 1 night in Apr 2025

10/10 Excellent

Raymond, Nyack

Stayed 3 nights in Apr 2025

10/10 Excellent

Candido

Recommendation for the Sheraton Santiago

The property is spotless and well maintained, all the personnel is courteous and eager to help and go out the normal to make you feel welcomed. The bed is comfortable and spotless. The food and attention at the different restaurants are excellent. In short top notch and a bargain for the price.
Stayed 1 night in Mar 2025

10/10 Excellent

walter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 2 nights in Mar 2025

8/10 Good

Helene

Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Stayed 4 nights in Feb 2025

6/10 Okay

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Four of four rooms had non working air conditioners, one had non working phones and a non-working TV set. Even after maintenance looked at the air conditioners, they barely worked keeping the temperature in the room no lower than 27C (80F), far too hot for a good night's sleep. Other than maintenance issues and upkeep, the hotel is a pretty nice place to stay.
Stayed 3 nights in Feb 2025

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Pat

Travelled with group
Air conditioning not working on a day it was 32degrees centigrade. Sent someone twice to fix and left us with a fan. No offer to change room or compensate us. When I complained the next morning they only said “oh well”
Stayed 1 night in Feb 2025

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AC issue

We could not turn on the air conditioner, so I called guest services. A maintenance man came up within 5 minutes and got the air conditioner running. We were very grateful.
Stayed 1 night in Feb 2025

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Feb 2025

10/10 Excellent

DANIEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool and friendly staff. The hotel needs some fresh up renovations.
Stayed 2 nights in Feb 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay

Enjoyed our stay here. Obviously the hotel is American in style, it did seem a little dated but the rooms were good, clean and with an excellent view. Check in was slow with a queue but staff were pleasant and helpful. The pool is lovely and we enjoyed relaxing there, the pool food service was excellent though the towel service was poor and unfriendly. Signposting and information in the hotel seems to be lacking, we had to ask for the Club lounge and hunt down various other areas, we could not find restaurant menus online and the concierge could not offer us any when we were trying to decide where to eat. I am happy to give this hotel full marks as it is good and we enjoyed our time here but I do feel that some aspects would benefit from attention.
Stayed 3 nights in Jan 2025

8/10 Good

LIZA

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación y servicio
Stayed 2 nights in Feb 2025

10/10 Excellent

Gregory, Estevan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 nights precruise with holland America. Hotel was great and service was outstanding. HAL had cruise people in the lobby and it was very convenient.
Stayed 3 nights in Jan 2025

8/10 Good

Juan

Stayed 1 night in Feb 2025

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
English speaking staff
Stayed 6 nights in Jan 2025

10/10 Excellent

Bonnie, Medina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort-like property.
Stayed 1 night in Jan 2025

10/10 Excellent

brandan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great and they spoke English and Spanish. Great views and in a safe neighborhood.
Stayed 9 nights in Jan 2025