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Sonder Santa Ana

3.5 star property
Apartment with kitchen, steps from Plaza de Santa Ana

Photo gallery for Sonder Santa Ana

Loft, 1 Bedroom, Terrace | Terrace/patio
Lobby
Apartment, 3 Bedrooms
Exterior
Studio, 1 Queen Bed | Living area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Washer
  • Kitchen
  • Air conditioning
  • Free WiFi
The current price is AU$308
includes taxes & fees
6 May - 7 May

Explore the area

Map
Calle del Principe 11, Madrid, 28012
  • Puerta del Sol
    ‪2 min walk‬
  • Gran Via
    ‪6 min walk‬
  • Plaza Mayor
    ‪10 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬

Room options

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area

Apartment, 3 Bedrooms

Highlights

Separate dining area
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
Fridge
Smart TV
  • 96 sq m
  • 3 bedrooms
  • 1.5 bathrooms
  • Sleeps 5
  • 2 Single Beds, 1 Double Bed and 1 Single Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

Highlights

Separate dining area
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
Fridge
Smart TV
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed

Studio, 1 Queen Bed

Studio, 1 Queen Bed

Highlights

Balcony or patio
Separate dining area
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
Fridge
  • 25 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 Queen Bed, Courtyard View

Studio, 1 Queen Bed, Courtyard View | Dining

Studio, 1 Queen Bed, Courtyard View

Highlights

Separate dining area
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
Fridge
Smart TV
  • 23 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Loft, 1 Bedroom, Terrace

Loft, 1 Bedroom, Terrace | In-room dining

Loft, 1 Bedroom, Terrace

Highlights

Separate dining area
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
Fridge
Smart TV
  • 27 sq m
  • 1 bedroom
  • 1.5 bathrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment, 2 Bedrooms, Patio

Apartment, 2 Bedrooms, Patio | Living area

Apartment, 2 Bedrooms, Patio

Highlights

Separate dining area
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchen
Fridge
Smart TV
  • 61 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

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About the area

Madrid

Sonder Santa Ana places you steps from Plaza de Santa Ana and within a short 5-minute stroll of Puerta del Sol. Highlights at this aparthotel include in-room kitchens, washing machines and Smart TVs. .You can enjoy a flat-screen TV with digital channels, and each apartment features a coffee/tea maker, a hairdryer and an iron/ironing board. In-room dining is easy with a kitchen that comes equipped with a fridge and a microwave. A pillowtop bed and premium bedding welcome you to a good night's rest, and other nice touches include designer toiletries. Housekeeping is available on request. .This smoke-free aparthotel offers free WiFi in public areas, concierge services and multilingual staff. Additionally, you'll find luggage storage and a lift. .Attractions within a 10-minute walk of this 3.5-property class Madrid Centro aparthotel include Gran Via and Prado Museum.
View more Aparthotels in MadridOpens in a new window

What's nearby

  • Puerta del Sol - 2 min walk - 0.3 km
  • Gran Via - 6 min walk - 0.6 km
  • Prado Museum - 10 min walk - 0.9 km
  • Plaza Mayor - 10 min walk - 0.9 km
  • El Retiro Park - 5 min drive - 3.3 km

Getting around

  • Sol Station - 4 min walk
  • Madrid Recoletos Station - 16 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 23 min drive

Restaurants

  • ‪Prada a Tope - ‬1 min walk
  • ‪Taberna el Fontán - ‬1 min walk
  • ‪La Venencia - ‬2 min walk
  • ‪100 Montaditos - ‬1 min walk
  • ‪Coctelería Enbabia Infused - ‬3 min walk

About this property

Sonder Santa Ana

Apartment with kitchen, steps from Plaza de Santa Ana
As a guest of Sonder Santa Ana, you'll find multilingual staff, concierge services, and a lift. WiFi is free in public spaces.

This 3.5-star Madrid aparthotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 6 levels
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Lift
  • No smoking on site
Sonder Santa Ana offers 35 air-conditioned accommodations with coffee/tea makers and designer toiletries. Pillowtop beds feature premium bedding. Accommodation at this 3.5-star aparthotel has kitchens with fridges, microwaves and kitchenware and utensils.

Bathrooms include a shower, complimentary toiletries and hairdryers. 42-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English, French, Spanish

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4 May - 5 May
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 37.45 per day); discounts available

Family friendly

  • Free cot

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Toaster

Bedrooms

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch Smart TV with digital channels
  • Streaming services

Laundry

  • Laundry detergent
  • Washing machine

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift (69 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 1 building
  • 35 units
  • 6 floors
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Sonder mobile app before check-in

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 37.45 per day (1312 ft away)
  • Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

11Th Principe Splendom Suites Aparthotel Madrid
11Th Principe Splendom Suites Aparthotel
11Th Principe Splendom Suites Madrid
11Th Principe Splendom Suites
Apartamentos Principe 11
Sonder Santa Ana Madrid
Sonder Santa Ana Aparthotel
11Th Principe by Splendom Suites
Sonder Santa Ana Aparthotel Madrid

Frequently asked questions

What is the cancellation policy at Sonder Santa Ana?

Sonder Santa Ana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sonder Santa Ana?

As of 28 Apr 2025, prices found for a 1-night stay for 2 adults at Sonder Santa Ana on 6 May 2025 start from AU$308.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Sonder Santa Ana?

No, Sonder Santa Ana does not offer an airport shuttle service.

What time are check-in & check-out at Sonder Santa Ana?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Sonder Santa Ana?

No, only service animals are allowed.

Sonder Santa Ana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 379 out of 595 reviews
Rating 8 - Good. 153 out of 595 reviews
Rating 6 - Okay. 39 out of 595 reviews
Rating 4 - Poor. 10 out of 595 reviews
Rating 2 - Terrible. 14 out of 595 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Rona

Liked: Cleanliness, room comfort

All you need for a comfortable stay

We like the flexibility of an apartment rather than a hotel, but were pleased to find the same level of facilities as a good hotel. Great to have full sized toiletries, a well equipped kitchen, working WiFi and good air conditioning. This apartment was close to everything we needed,, transport links, restaurants and shops. We did ask for a late check out which was dealt with very efficiently. We will use Sonder again if they are in the right location.
Stayed 6 nights in Apr 2025

8/10 Good

Liam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Leigh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is a fabulous property. If you're staying in Madrid the location couldn't be better. The check in and out is super easy, and the apartment was a great size for our family of four. The personal touches left by the Sonder team were gorgeous. We mentioned that it was our daughters birthday and when we returned that evening she found a note and some lollies to help celebrate her day. We couldn't have asked for more from our stay and we will definitely be rebooking. Thanks Sonder, you really made our stay memorable.
Stayed 3 nights in Mar 2025

8/10 Good

John, New York

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Heart of Central Madrid, super convenient, very close to Puerta del Sol. Spacious 1 BR w/ pullout sofa bed. Comfortably sleeps 4 people. Washer in unit and bathroom is clean. Only negative is that it gets very loud at night as there are night clubs adjacent and across the street. Hotel Sonder team who comes to bring you supplies is so sweet and nice! Be aware though this location will charge you if you ask for more than 1 replacement if towels. Otherwise, it's spacious, centrally located, and will make your stay in Madrid east and enjoyable.
Stayed 3 nights in Mar 2025

10/10 Excellent

nosleidy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, great communication!!
Stayed 1 night in Mar 2025

10/10 Excellent

Joaquin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and accommodating staff. Great city life at night. Centrally located.
Stayed 3 nights in Jun 2024

8/10 Good

Stephen

Liked: Cleanliness, room comfort

Good location, good instructions for access

Good location, but noisy at times in building and fire alarm went off two mornings in a row- had to evacuate once- with no- one one site it makes these alarms hard to know what’s really happening
Stayed 4 nights in Mar 2025

10/10 Excellent

Williams

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful space in the center of Madrid. Easy access, clear check in instructions and perfect communication. I will definitely stay in this studio again.
Stayed 1 night in Feb 2025

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Cameron

Travelled with partner
Property is across the street from an all night disco which could be heard until 6 AM
Stayed 4 nights in Mar 2025

10/10 Excellent

Jaione

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. The apartment had everything you need for a week long stay, includinh a washing machine:)
Stayed 4 nights in Feb 2025

10/10 Excellent

Christian

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness

Great except for a glitch

Everything was great until we couldn't get back into our room to get our bags an hour before check out. We hadn't checked out yet the code didn't work anymore. Thankfully a cleaning staff happened by and opened the door.
Stayed 1 night in Feb 2025

10/10 Excellent

Efthalia

Liked: Cleanliness, property conditions & facilities
Clean and spacious Little details were nice Thank you
Stayed 3 nights in Jan 2025

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, room comfort

Clean, simple and exactly what I needed

Great location, clean room with everything I needed. Lots of communication from the company made check-in very easy despite there being no front desk staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Massiel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

stephanie

Liked: Cleanliness, amenities
Place was conveniently located with everything I needed. However, it was very loud with no soundproofing. I could hear people talking/ walking/ using the bathroom in other units like they were next to me. The noise from the club and street below could almost be drowned out if the fan was on max.
Stayed 2 nights in Jan 2025

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, room comfort

Great location

Great stay. I would recommend Sonder as al alternative to hotels, especially when travel with family. The location of this Sonder is perfect and close to all of Madrid famous landmarks at the city center. Close to public transportation and right above a mini market which made eating or having some snacks at the property very convenient.
Stayed 4 nights in Jan 2025

10/10 Excellent

Rajashri

Travelled with family
Liked: Cleanliness, room comfort
We loved our two night stay in Sonder apartment in Madrid. Located in the Centro it was absolutely close by to most of the places we wanted to visit. Would highly recommend the places
Stayed 2 nights in Jan 2025

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness

Caution - photos do not show real state of room

I recently stayed at Sonder Santa Ana in Madrid, and it was one of the most disappointing experiences I’ve ever had. The photos on their website (which influenced my decision to book) show a new, modern, clean, property, but the reality could not have been more different. The room was outdated, poorly maintained and dirty. Upon arrival, I discovered hairs in the bathroom, and when I requested housekeeping to address the issue, the response was apathetic. Adding to the frustration, I attempted to cancel my entire three-night stay due to their blatant misrepresentation of the property, but the staff refused to refund the first night and only agreed to cancel the remaining two nights. I was left with no choice but to endure one night due to their inflexibility. To make matters worse, at night, people congregated and smoked outside the main entrance, filling the property with the smell of cigarettes that made its way into my room. The most egregious issue, however, is the blatant misrepresentation of the property. The images on their website bear no resemblance to the actual state of the rooms (see attached photos). This is not just unethical—it is outright deceptive. I strongly urge anyone considering staying at this property—or with Sonder in general—to think twice. My experience reveals a company that utilises doctored images, slick apps, and flashy marketing to mis-sell. Customers deserve not to be deceived. This was my first and last Sonder experience!
Stayed 3 nights in Dec 2024

10/10 Excellent

oc

Stayed 4 nights in Dec 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024