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Hotel Serrano

4.0 star property
Hotel with a bar, steps from Paseo de la Castellana

Photo gallery for Hotel Serrano

Reception
Couples dining
Restaurant
In-room safe, laptop workspace, soundproofing, free WiFi
Exterior

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006
  • Gran Via
    ‪3 min drive‬
  • Puerta del Sol
    ‪4 min drive‬
  • Bernabéu Stadium
    ‪4 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪12 min drive‬

Room options

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Hairdryer
Bidet
Private bathroom
In-room safe
Laptop workspace
  • 18 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room

Double Room

Double Room

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Hairdryer
Bidet
Private bathroom
In-room safe
Laptop workspace
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Single Room

Single Room

Single Room

8.0 out of 10
Very good
(16 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Hairdryer
Bidet
Private bathroom
In-room safe
Laptop workspace
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Soundproofed
Air conditioning
HDTV
Separate bedroom
Hairdryer
Bidet
Private bathroom
In-room safe
  • Sleeps 2
  • 2 Large Single Beds

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About the area

Madrid

Hotel Serrano puts you in the heart of Madrid, steps from Paseo de la Castellana and within a 20-minute stroll of Puerta de Alcalá. Highlights at this hotel include in-room free WiFi and LCD TVs. .The hotel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. There's also the convenience of car rentals on site. .Attractions within a 30-minute walk of this 4-property class Salamanca hotel include Gran Via and Prado Museum.

What's nearby

  • Gran Via - 3 min drive - 1.8 km
  • Puerta del Sol - 4 min drive - 2.5 km
  • Bernabéu Stadium - 4 min drive - 2.6 km
  • Plaza Mayor - 5 min drive - 3.6 km
  • El Retiro Park - 5 min drive - 3.6 km

Getting around

  • Nunez de Balboa Station - 7 min walk
  • Madrid Recoletos Station - 12 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 21 min drive

Restaurants

  • ‪Honest Greens Serrano - ‬4 min walk
  • ‪Five Guys Serrano - ‬4 min walk
  • ‪Tatel - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Cervecería Serrano - ‬4 min walk

About this property

Hotel Serrano

Hotel with a bar, steps from Paseo de la Castellana
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Serrano.

This 4-star Madrid hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 6 levels
  • Built in 1969
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Hotel Serrano offers 34 accommodations with a safe and free newspapers. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers, bidets and hairdryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

English, Italian, Polish, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 1969
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16.5 for adults and from EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. 

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Frequently asked questions

What is the cancellation policy at Hotel Serrano?

Hotel Serrano offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Hotel Serrano serve breakfast?

You bet, buffet breakfast is served daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Serrano?

No, Hotel Serrano does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Serrano?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Serrano?

No, pets are not allowed.

Hotel Serrano Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 223 out of 422 reviews
Rating 8 - Good. 136 out of 422 reviews
Rating 6 - Okay. 42 out of 422 reviews
Rating 4 - Poor. 14 out of 422 reviews
Rating 2 - Terrible. 7 out of 422 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Chrystina

Stayed 2 nights in Apr 2025

10/10 Excellent

Carolina

Travelled with family
Liked: Amenities
Nice hotel perfectly located
Stayed 3 nights in Apr 2025

10/10 Excellent

Darrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the city but not in a busy tourist area. Very close to shopping.
Stayed 1 night in Apr 2025

10/10 Excellent

Dag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 2 nights in Apr 2025

6/10 Okay

Ana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not great . Don’t know if the price drop is worth

The hotel is very well situated and attractive , price-wise . We made a date change in our reservation and with the change they changed our room to a twin bed . I specifically asked for double bed if possible . When we arrived the receptionist said he couldn’t that we had a twin bed . My agent called and then he said he could put the beds together and use double bed bedding . But first he had to make a stink about it . Terrible. Not great
Stayed 3 nights in Mar 2025

10/10 Excellent

Mark, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Joseph

Great location, friendly staff, very clean. Lift is small - worked fine but maybe could be upgraded.
Stayed 2 nights in Feb 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Great location and excellent value for money. Friendly and efficient staff. Will be returning in future
Stayed 1 night in Feb 2025

10/10 Excellent

kaylin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and access to the train station, shopping district and museums.
Stayed 2 nights in Feb 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2025

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good location on the best shopping street in town. Modern fresh clean feel. Very helpful friendly staff. Felt welcomed & cared for.
Stayed 1 night in Dec 2024

10/10 Excellent

Olha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Federico, Guayaquil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super friendly staff
Stayed 8 nights in Nov 2024

8/10 Good

Marie de Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a quiet and safe neighborhood which is known for its upscale stores. Conveniently close to metro and bus stops.
Stayed 8 nights in Oct 2024

10/10 Excellent

CARLOS, key biscayne

Liked: Cleanliness, staff & service
Excellent location
Stayed 3 nights in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for families visiting Madrid. Safe, clean and walkable to attractions, shopping and restaurants
Stayed 1 night in Sep 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for family trip in Madrid. Walking dustance to attractions, stores and restaurants
Stayed 2 nights in Sep 2024

8/10 Good

Alessandro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location but definitely not a 4 star hotel as per advertised. It clearly looked like it was once a 2 or 3 star hotel and after some poor quality makeover they pushed it to categorize it as 4 star. Not a good sign. Very noisy air condition system and not in perfect working order. Breakfast was very average.
Stayed 4 nights in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

8/10 Good

Ioritz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Edna

Stayed 1 night in Aug 2024

2/10 Terrible

Pablo

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024