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Menjaga Bay

Property class: 4.5

Photo gallery for Menjaga Bay

A wooden overwater bungalow with a conical roof, a deck, and a lounge chair.
A wooden bar area with stools, a thatched roof, and a view of the water at sunset.
A wooden deck with a pool, overlooking a body of water and a hilly landscape.
A room with two beds, wooden flooring, and large windows overlooking a body of water.
Overwater bungalows with wooden structures and lounge chairs, connected by a wooden deck over calm water, with a mountainous backdrop.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$165
includes taxes & fees
1 Dec - 2 Dec

Explore the area

View map
Macang Tanggar Komodo, Macang Tanggar, Nusa Tenggara Timur, 86763

Room options

View all photos for Superior Twin Mountain Suite

A bedroom with a bed, pillows, a bedside table, a lamp, a curtain, a stone wall, a wooden table, and a bull skull decoration.

Superior Twin Mountain Suite

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior King Mountain Suite, Private Pool

A bed with a canopy, a wooden headboard, and two nightstands with red cushions.

Superior King Mountain Suite, Private Pool

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master King Mountain Suite, Private Pool and Exceptional View

A wooden deck with a pool, overlooking a body of water and a hilly landscape.

Master King Mountain Suite, Private Pool and Exceptional View

  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Sea Suite, Overwater

A wooden overwater bungalow with a conical roof, a deck, and a lounge chair.

Deluxe King Sea Suite, Overwater

  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Sea Suite, Overwater

A wooden room with two beds, a nightstand, a lamp, and a vase.

Deluxe Twin Sea Suite, Overwater

  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Double Room, Garden View

A room with a bed, two chairs, a nightstand, and a lamp.

Double Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, Garden View

A bedroom with a four-poster bed, two chairs, a nightstand, and a wooden door.

Twin Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed

About the area

Macang Tanggar

A luxury stay in Macang Tanggar awaits you at Menjaga Bay. You'll find Labuan Bajo Port and Rinca Island in the region. Highlights at this resort include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and reflexology. Other amenities include an outdoor swimming pool, free Wi-Fi in public areas and a coffee shop/cafe. Each morning free cooked-to-order breakfast is offered between 7:00 AM and 9:30 AM. There's also the convenience of a beach shuttle. .In the region of this 4.5-property class Macang Tanggar resort you'll find Komodo National Park.
View more Resorts in Macang TanggarOpens in a new window

Getting around

  • Labuan Bajo (LBJ-Komodo) - 32 min drive

Restaurants

  • ‪Taka Bajo Cafe - ‬31 min drive
  • ‪Maison Belmont - ‬32 min drive
  • ‪Wae Rebo - ‬28 min drive
  • ‪La Cucina - ‬32 min drive
  • ‪Chicken Jib - ‬32 min drive

About this property

Menjaga Bay

Menjaga Bay offers its guests a full-service spa and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

Event space at this resort measures 1076 square feet (100 square metres) and includes conference space. A terrace, tour/ticket assistance, and a garden are also featured at the luxury Menjaga Bay. A shuttle from the airport to the hotel (available on request) and a beach shuttle are available for a fee.

Smoking is allowed in designated areas at this 4.5-star Macang Tanggar resort.

  • 17 guestrooms or units
  • 2 bars or lounges
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Cooked-to-order breakfast (free)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Menjaga Bay offers 17 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. This accommodation offers separate sitting areas and includes desks. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. This Macang Tanggar resort provides complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The on-site spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Thai massages and detox wraps. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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  • Spa
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  • Parking included
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The price is AU$180
includes taxes & fees
3 Nov - 4 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Airport pick-up shuttle (surcharge) from 7:00 AM to 5:30 PM at scheduled times and on request
  • Beach shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 9:30 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Dragon Head Bar
  • Kilimutu Restaurant

Things to do

  • Fishing
  • Full-service spa
  • Kayaking
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Safe at front desk
  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,076 square feet of conference space

Outdoors

  • Dock
  • Firepit
  • Garden
  • In a nature reserve
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer to the property via boat and shuttle and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 10:00 PM
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests
Guests driving to the property should contact this property in advance (e.g. directions)
Guests should be aware that cats reside at this property
This property enforces quiet hours from 10:00 PM to 6:00 AM
Information provided by the property may be translated using automated translation tools
This property is accessible by boat. Departures from the resort to the port are available at 6 AM, 10:30 AM, and 4:30 PM. Departures from the port to the resort are available at 7 AM, 11:30 AM, and 5:30 PM. Fees apply for boat transfers outside of this schedule.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Menjaga Bay

Children and extra beds

  • Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.
  • Rollaway/extra beds are available for IDR 1200000.0 per night.

Payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 540000 per vehicle (maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 1200000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 55110, 8120311132313

We should mention

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Menjaga Bay Resort
Menjaga Bay Macang Tanggar
Menjaga Bay Resort Macang Tanggar

Frequently asked questions

What is the cancellation policy at Menjaga Bay?

Menjaga Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Menjaga Bay?

As of 31 Oct 2026, prices found for a 1-night stay for 2 adults at Menjaga Bay on 1 Dec 2026 start from AU$165, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Menjaga Bay?

The closest beach to Menjaga Bay is Pede Labuan Beach (6.4 km).

Is there a spa on site at Menjaga Bay?

Yep, there is an onsite spa at Menjaga Bay. You'll enjoy heaps of services like detox wraps and Thai massages.

Does Menjaga Bay have a pool?

Menjaga Bay has an outdoor pool.

What luxury perks are available at Menjaga Bay?

Menjaga Bay features a full-service spa, an outdoor pool and 2 bars. All guestrooms come with memory foam beds and premium bedding.

What makes Menjaga Bay a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Menjaga Bay.

Does Menjaga Bay serve breakfast?

Yeah, complimentary cooked-to-order brekkie is offered daily between 7:00 AM and 9:30 AM.

Is there a free airport shuttle available at Menjaga Bay?

No, but there's a shuttle from the airport to the hotel that runs from 7:00 AM - 5:30 PM on request for a fee.

Is there a bar or restaurant at Menjaga Bay?

Yep, you can grab a meal at Menjaga Bay's onsite restaurant.

What time are check-in & check-out at Menjaga Bay?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Menjaga Bay?

No, pets and service animals are not allowed.

Menjaga Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 33 out of 42 reviews
Rating 8 - Good. 4 out of 42 reviews
Rating 6 - Okay. 4 out of 42 reviews
Rating 4 - Poor. 0 out of 42 reviews
Rating 2 - Terrible. 1 out of 42 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to have a vacation, so chill. Food was okay, the point of this place is the view and service.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, great view and surroundings.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The privacy and the sunsets , do as much or as little as you like . Truly Paradise Thank you Menjaga Bay Resort
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made our stay so enjoyable, nothing was too much effort.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Food and service can be better
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel, everything stood out.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience staying in this remote and exclusive hotel. The staff was incredibly nice and pleasant and the accomodation was simply outstanding.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing hotel!
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for total relaxation, Menjaga Bay is perfection. This was the most relaxed and beautiful holiday I could have asked for. The staff are absolutely wonderful. I stayed with my young daughter and we already miss the staff’s kindness and smiling faces. I used the spa daily (massage) and of all the hotels I stayed at in Indonesia, these ladies were the absolute best! Every different therapist gave a consistent and completely body melting massage. I think I healed from years of stress here. Management is superb, and the food is delicious. We stayed for 7 days and never tired of the menu.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was like the Maldives of Indonesia...so picturesque and quiet and peaceful, we didnt quite appreciate how quiet the location would be, its like youre on your own island. Stunning views, the breakfast was delicious. The food every day was really tasty, and I liked that they change the menu daily with specials. Staff were very friendly and attentive. You have free access to snorkelling, canoeing and paddle boarding. We had a trip pre-planned to go to komodo island and pink beach, but sadly the government had closed the national park for 3 days. The hotel arranged another for us which was really good, but it was a shame, and cost the same even though the entrance fee to the park was less. Overall, would reccommend this resort.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing for honeymoon or escape or get away and take the ocean suite it’s worth it.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
This property is beautiful and pristine. Exceptionally clean. Staff was so helpful, we had an amazing time here. Would definitely return
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

Fabulous - can’t recommend this highly enough. Spa staff brilliant - food excellent and idyllic location.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
amazing
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was excellent very quiet clean staff friendly smiling all the time but helpful nothing was too much trouble Restaurant was excellent Sunsets was to die for Great place to do nothing or do some excellent tours Went to see 7 Komodo dragons The cave trip was great The staff help with fishing Wouldn't say a bad word about the resort
Stayed 6 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay in the most beautiful, secluded, peaceful location. The transfer process from the airport was seamless and extra fun with the opportunity to take the speedboat from the harbour. The resort is immaculate and the ocean bungalows are beautiful, the best hotel room we have ever stayed in. The rest of the resort is just as wonderful, the pool area is tranquil and wrapped around by mountains creating a sense of calm. The food and drinks were also fantastic, a highlight being lychee martinis on the jetty as the sun went down! Thanks so much Menjaga Bay team x
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

This place is wonderful and the staff is super helpful and attentive.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind and friendly and the overwater bungalow we stayed in was dreamy. You get a perfect view of sunsets over the bay every night. Bathroom including shower was modern and convenient. Restaurant is really high quality and beautiful. Amazing time!
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely amazing, a definite touch of paradise . The hotel and dining areas are amazing with excellent staff , thankyou Budi . It's a fantastic getaway in a fantastic location . Only reason I don't give it 5 stars was it was very difficult to get a straight answer out of one of the staff when it came to airport transfers and an organised private boat trip. Other than that brilliant and would definitely return😊
Stayed 2 nights in Apr 2024
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Property conditions & facilities
The room, staff and food was lovely. But, the Safety, risk and emergency procedures make this a dangerous place to stay. I fell off the jetty due to poor lighting, breaking a number of bones. My husband jumped in and saved me, other guests helped us, while staff were lovely they had no idea, could not swim and no first aid box or stretcher/board. Apparently I am not the first, it has happened before but the owner does not want safe lighting or safety rails installed as it will spoil the ambience. This is a death waiting to happen. If guests had not stepped in to advise and help staff, I hate to think of the outcome. DO NOT STAY here, if you think it won't happen to you, it could, I have at least 6 months rehab ahead and the hotel will not take any responsibility or even care, it's for us to chase up, and we will. It's a pity such a beautiful location with such beautiful staff will be destroyed by not looking at risk to ensure guecustomers or caring.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Absolutely amazing, this resort really is something special. We stayed in a room over the water for 11 nights. Luckily, we were allocated the room at the very end of the jetty. Rooms are allocated on an availability basis, we would have been happy with any of them. It’s the staff who make it, nothing is a problem & everyone knows their job. This is a very well led & run resort. Such a relaxed atmosphere. Staff all deserve a mention, there are many please take this as a collective thanks you to everyone who helped make our stay so special. Great restaurant, fresh fish cooked with love every night. Breakfasts are 3 course so really sets you up for the day. You can swim from the room at high tide. The reef is 200m out on the edge of the bay. Swimmable & they have created a pontoon or take out a kayak. Visible was great, crystal clear most days. Sunset from the end of the jetty are a great way to start the evening & handily there is a bar at the end of the jetty. We moved to a room on the hillside for the final three nights. This was great as a different experience. The private plunge pool is a very special touch. Get used to living with wildlife; monkeys, millipedes & so many birds. Great communal pool and it’s such a small resort than nothing ever feels crowded. At times were the only people using the pool or the only people on the reef. We took a one day snorkelling trip into Komodo Park booked through the resort. We saw turtles, a manta ray & much more
Stayed 14 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Some of the things we wished we had known before booking are: 1.The property is VERY remote. You have to take a 15 minute ferry ride from the dock in Labuan Bajo to the hotel and it only runs three times a day - at 8 am, 10 am and 5 pm, returning about a half hour later so if you want to get off the property, you have to be prepared to be gone all day and the little town of Labuan Bajo is OK but not where I would have chosen to spend 8 hours. That also means that you pretty much have to eat breakfast and dinner at the hotel every day. The food is OK but somewhat pricey for Indonesia and limited selections. Secondly, the bungalows are very attractive but not totally sealed so expect lots of bugs in the room. The bedding is all white to you can easily see the bugs crawling on it. And the toilet, vanity and shower are outdoors. The shower does not have any door so if a boat goes past or your companion walks past, you will be visible while in the shower. They encourage you to leave the lights off as they attract bugs and monkeys so that means in the middle of the night, you have to turn on the ilght, go outside and do your business. Also, when it rains (which is pretty often), anything you leave on the vanity will get wet. There is a shelf underneath it but you have to remember to clear everything every time you use it. Third, they are very strict about no change or cancellations within two weeks of arrival so make sure you absolutely are committed. But, it's beautiful there
Stayed 4 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked an over-the-water villa two months in advance, requesting a front-row unit with a clear view for a romantic dinner. Instead, we were assigned a second-row villa with an obstructed view, despite the resort informing us of the assignment but not the view issue. Other villas offered better orientations and views, critical for special occasions. Disappointed, we raised the issue, but better villas were unavailable. We were offered a mountain suite for one night, misrepresented as equivalent to our villa, but it was a lower-category room with a tree-blocked view. The resort's claim that the suite matched our villa's value due to a private pool was misleading, leaving us feeling deceived. Communication with reception was challenging due to language barriers, requiring repeated clarifications. Our pre-booked dinner was overlooked until we prompted staff via WhatsApp. No escort was provided to the mountain suite, and we weren't warned about monkeys stealing items. The welcome email arrived post-check-in, and post-stay feedback was requested prematurely. Guest services, communication, and staff training need significant improvement. We had to repeatedly follow up on our requests due to apparent lack of staff management and supervision, leading to inconsistent and inefficient service delivery. However, the restaurant and bar staff were exceptional, delivering our private dinner with genuine care.
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort in itself is a real slice of paradise. The Villas on the water are fantastic. They offer great views and the sunsets are amazing. The food and drinks are also great (although on the expensive side). 1) I personally did not realize when I booked that it was 45 minutes from Labuan bajo, 30 mins of which you have to do in a 4x4 because of the bumpy rocky road. To get out of the resort cost 700k so you’re kind of stuck there… it’s something to keep on mind if you want to do any tours. Also, the LB “tours“ don’t come to this hotel to pick you up. It’s not “included” in the Labuan bajo area. 2)The area of improvement is definitely with the front desk communication and marketing. They don’t have any excursion to propose except a few verbally (!), it’s complicated and the conditions and description keeps on changing every day. It’s really frustrating. One day I was told they could offer snorkelling the other day they couldn’t, then they suddenly remembered but they didn’t have any pictures of the boat, or any description of the excursion in itself! I have never seen that at any hotel in the world in 30 years. I finally did the tour (for 900k) which is more than twice the price in Gilli-t and Lombok but when I boarded, I saw that there was no guide (!) and that the boat was very small (2 passengers) and old and the passenger seat was broken. It does not really “match” the quality of the resort and certainly not the price. The tour is not safe. At the second spot,
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの皆様はとても親切で仕事も丁寧で笑顔も素敵な方々でした。 ご飯も美味しかったですし、 何より水上ヴィラというのと夕方のサンセットは絶景そのものでした。 忘れられない日々を送ることができました。 英語の喋れない私達でしたが、 本当にありがとうございました。 また行きたいと考えております。
Stayed 2 nights in Jun 2026