The individual, a gentleman with a deep french accent and glasses was not customer friendly. Very cryptic in his responses and did not volunteer any information. We felt like we were bothering him and he was too busy to help us. This applied both to check in and check out. Most specifically as an example, we had to ask for details to utilize the parking garage, which was a fairly complex process. He did not volunteer this information to us even though we paid for parking. The other front desk attendants were very good.