Ludwigsburg accommodation from AU$57

Second time staying at this hotel. Really enjoyed the stay.

! HORRIFYING TREATMENT OF DISABLED CUSTOMER ! On 13/04/26 we were delayed travelling in Europe and had to make an unexpected layover in Stuttgart Germany. As we don't speak German I was too anxious to walk into a hotel & book a room, so we used Hotel.Com to avoid communication issues. What a relief to see a friendly familiar face on the hotel listings, Premier Inn, a UK company, used multiple times before. I can't explain how happy i was. BUT that is where the happiness ENDED!! The stay? We arrived at the front desk, but never got to sleep in the hotel! This was due to a booking error on the third party App and we immediately contacted them due to our lack of confidence discussing with the hotel staff. Hotel.Com were lovely, offered to call the hotel direct to explain and "advocate on our behalf". The app had defaulted the date to 20th April and we hadn't spotted the error but luckily the hotel wasn't fully booked!! Premier Inn staff at Stuttgart however (with over one weeks notice) were COMPLETELY UNWILLING to either amend the booking for that night OR permit a refund so we could book elsewhere!! They instead preferred to leave TWO people (including a disabled person) to sleep in a STRANGE COUNTRY, WHERE THEY DON'T SPEAK THE LANGUAGE, IN THEIR PACKED CAR....OVERNIGHT!!! Tried to contact whitbread Head Office several times who won't discuss it because it was booked through Hotel.Com App!! UTTERLY DISGUSTED!! Whitbread - Keep the money it's the last you'll see of ours!

1. I choose Radisson because they have great options and preparation by real chefs. This time, however, despite the there being a card in the room offering room service, I was told the restaurant was not supporting it. I was advised that I could go to the restaurant but that it was fully booked, but I could get drinks. As there are not a lot of choices, and it was 2100 hrs, I opted to not eat until breakfast. 2. I was unable to sleep due to the persistent, and thick smell of smoke permeating through our room A/C. Being on the 23rd floor, it did not come from the 10th floor deck/restaurant. Perhaps the staff were taking smoke breaks near the A/C handlers? Unacceptable! 3. Knowing the parking situation was limited, I inquired about parking reservations. I received two replies that did not address my question, but rather were advertisements for me to upgrade. While not the case yet, I see hotels beginning to follow the "RyanAir" model, and offering rooms, but if you want additional amenities (towels, soap, lights, TV, etc.) there will likely be upgrade fees. Do not do this! 4. As an Expedia Platinum member, and the hotel advertised as "VIP Access", I am disappointed that a room upgrade was not available - but was offered as long as I paid. I understand these perks are based on availability and Expedia members likely fall short of Radisson members, however, Expedia should make better effort to reward members. 5. Thank you to the staff for accommodating my final bill!