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Grand Hotel Europe

4.0 star property
Boardwalk/promenade hotel with free breakfast and 24-hour front desk

Photo gallery for Grand Hotel Europe

Lobby sitting area
Front of property
Lobby
Terrace/patio
Junior Studio Suite, 1 Bedroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry
  • Housekeeping

Explore the area

View map
Haldenstrasse, 59, Lucerne, 6006
  • Lake Side Promenade
    ‪1 min walk‬
  • Swiss Transportation Museum
    ‪12 min walk‬
  • Chapel Bridge
    ‪2 min drive‬
  • Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for Standard Double Room, 1 Bedroom

Standard Double Room, 1 Bedroom

Standard Double Room, 1 Bedroom

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Studio Suite, 1 Bedroom

Junior Studio Suite, 1 Bedroom

Junior Studio Suite, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Superior Double Room, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hairdryer
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room Single Use, 1 Bedroom

Standard Double Room Single Use, 1 Bedroom

Standard Double Room Single Use, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 1
  • 2 Twin Beds

View all photos for Superior Double Room Single Use, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Superior Double Room Single Use, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 1
  • 2 Twin Beds

View all photos for Panoramic Double Room Single Use, 1 Bedroom

Panoramic Double Room Single Use, 1 Bedroom

Panoramic Double Room Single Use, 1 Bedroom

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Panoramic Double Room, 1 Bedroom

Panoramic Double Room, 1 Bedroom

Panoramic Double Room, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hairdryer
Coffee/tea maker
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Triple Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Portable fan
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

About the area

Lucerne

At Grand Hotel Europe you'll be within a 20-minute stroll of popular places like Swiss Transportation Museum and Chapel Bridge. Highlights at this hotel include free buffet breakfast, a restaurant and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Added amenities include laundry facilities, a garden and a computer station. Each morning free breakfast is served. There's also the convenience of self parking. .In the area of this 4-property class Lucerne hotel, you'll find Burgenstock.

What's nearby

  • Lake Side Promenade - 1 min walk - 0.2 km
  • Swiss Transportation Museum - 12 min walk - 1.1 km
  • Lion Monument - 14 min walk - 1.2 km
  • Chapel Bridge - 2 min drive - 1.4 km
  • KKL Lucerne - 2 min drive - 1.8 km

Getting around

  • Luzern Sgv Station - 7 min drive
  • Zurich Airport (ZRH) - 67 min drive

Restaurants

  • ‪MOzern - ‬8 min walk
  • ‪Kanchi indian cuisine - ‬14 min walk
  • ‪Juliette Sharing Brasserie - ‬9 min walk
  • ‪Old Swiss House - ‬14 min walk
  • ‪Vesper - ‬12 min walk

About this property

Grand Hotel Europe

Boardwalk/promenade hotel with free breakfast and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A terrace, a vending machine, and multilingual staff are also featured at Grand Hotel Europe. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Lucerne hotel is smoke free.

  • 177 guestrooms or units
  • Buffet breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • Garden
  • Computer for guest use
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Grand Hotel Europe offers 177 accommodations with a safe and coffee/tea makers. 48-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers and hairdryers. This Lucerne hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Similar properties

Lobby sitting area

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  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,003 reviews
The price is AU$434
includes taxes & fees
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AMERON Luzern Hotel Flora

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Covered parking on site (CHF 25 per night; includes in/out privileges)
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Wine tasting room

Family friendly

  • High chair
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden
  • On a lake
  • On the boardwalk/promenade
  • Outdoor furniture
  • Terrace

Accessibility

  • Area rugs in room
  • Lift
  • Smooth flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CHF 25 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Grand Hotel Europe AG
Grand Hotel Europe Hotel
Grand Hotel Europe Lucerne
Grand Hotel Europe Hotel Lucerne

Frequently asked questions

What is the cancellation policy at Grand Hotel Europe?

Grand Hotel Europe offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Hotel Europe?

Yep, Grand Hotel Europe has a covered self car park with in/out privileges for CHF 25 per night. Onsite parking is limited.

Are there any beaches close to Grand Hotel Europe?

The closest beach to Grand Hotel Europe is Seebad Eich (16 km).

Is Grand Hotel Europe family-friendly?

You bet! With amenities such as laundry facilities, as well as highchairs in the guestrooms, it's no surprise that Grand Hotel Europe is a hit with families.

Does Grand Hotel Europe serve breakfast?

Yep, complimentary buffet brekkie is on offer daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Grand Hotel Europe?

No, Grand Hotel Europe does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Hotel Europe?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Grand Hotel Europe?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Grand Hotel Europe?

No, only service animals are allowed.

Reviews

Grand Hotel Europe Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 39 out of 78 reviews
Rating 8 - Good. 24 out of 78 reviews
Rating 6 - Okay. 7 out of 78 reviews
Rating 4 - Poor. 5 out of 78 reviews
Rating 2 - Terrible. 3 out of 78 reviews

Reviews

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good but accessibility with luggages is a challenge.
Stayed 2 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel, especially the bar staff was wonderful. The food was also very good, we enjoyed sitting on the front porch relaxing, enjoying a drink and dinner. Beautiful area, walking distance to the esplanade is a just across the street. This hotel is just out of the busy tourist area which we loved. There is more of a walk to the old town area but worth it because it is just beautiful. The hotel did provide bus/tram passes for all of us however we did not use them. They also arranged for our taxi to the train station. The hotel is obviously older but the rooms have been updated and are very clean.
Stayed 3 nights in May 2025

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely located at lake, mostly frequented by large tour groups
Stayed 1 night in May 2025

10/10 Excellent

Nader

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pictures posted on the listing do not do it justice. The property is very pretty. The front desk staff is very helpful. One of the managers, Conrad, helped me with parking the car and to solve an issue with the rental car. The rooms are spacious, newly renovated with updated amenities. There is a great view of the lake from the room balcony The bed was very comfortable. The bathroom was very modern. Lots of outlets to charge. A bonus was an included breakfast that was delicious with a lot of variety. I highly recommend this hotel.
Stayed 1 night in May 2025

10/10 Excellent

Marion, Reston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ask for room facing lake. Comfortable, clean, spacious room.
Stayed 3 nights in May 2025

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Property is being fully renovated so only a portion of the rooms are available. Our room was very nice, remodeled, and great design. Restaurant was ok with very limited menu. Breakfast is excellent. Staff very nice and helpful.
Stayed 2 nights in Mar 2025

8/10 Good

Dean

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Molly, Singapore

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

LESLIE

Stayed 1 night in Sep 2024

10/10 Excellent

Narmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I read both the good and bad reviews before reserving to be honest I had my doubts before the actual arrival. For context, I’ve travelled quite a bit, stayed in some of the best hotels and generally I’m a picky person. Let me tell you that this is one of the best hotels I’ve ever stayed in. What a cute soulful place!! Check in was a breeze, they let me do so early even. The room was spacious, neat, the bathroom was impeccably clean (and white so u can actually see how clean it is). no bugs in the room (I checked). But obviously if you sleep w the windows open you’ll invite the nocturnal fauna in your room. They have portable air conditioners in the room to compensate, though I agree that window screens would do wonders in this case. The lake views are of course unmatched. The restaurant was very reasonably priced, food was delicious and hearty. Some reviews commented on lack of luggage ramp and I only had a backpack but how can one complain about this given the historic beauty of this building? It’s only a few steps up & the property sent me a message ahead of time offering to help with luggage at arrival. That is 5 star service to me. One thing I regret is that I didn't get a chance to see the inside of the building much to feel the history bc I was with my niece and for just one night we had very little time in the hotel. I will make sure to see it one day to try to imagine the splendor of this place in its day. Overall, a 5 star stay in a beautiful town.
Stayed 1 night in Sep 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in Sep 2024

8/10 Good

Bhavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two night Lucerne Stay

The Hotel was very good and clean. Breakfast was very nice. Shared parking with the apartment complex was a bit difficult but workable.
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel. Was the room hot at first? (It was 30 degrees and sunny outside.) Yes, but it cooled down once the ventilation system started up, and we all slept well. We had a room on the first floor, and the cutest little balcony. If you're looking for a brand new hotel, this is not the place for you. But its age is its charm, and we enjoyed the elegance of this hotel very much. It was sparkling clean, and all the hotel staff was friendly and helpful. We had a great supper in the bar. We would stay again without hesitation.
Stayed 1 night in Aug 2024

6/10 Okay

Sarah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pro: Bus stop right in front of property which made it more convenient to train station and old town, good breakfast buffet, fan in room, comfortable beds Con: no air conditioning and extra fan was never brought to our room, it was almost unbearable heat and humidity during our stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst checking in the staff were excellent and explained everything fully in order to make the most of the visit. The free use of buses was discussed and it was so easy with the bus stop being right outside the hotel.
Stayed 2 nights in Jul 2024

8/10 Good

Bryan

A very enjoyable stay, great location on the lake with easy access to transport to town. Staff were excellent annd breakfast was good. Only downside was no a/c but was ok at night with provided fans. I very much recommend this hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ranga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and responsive front desk. Convenient room amenities. Adequately functional. Excellent breakfast. Easy access to HBF.
Stayed 3 nights in Jul 2024

4/10 Poor

Pankaj

Travelled with family
No Air conditioner. Very hot here in July It was in my filter when I booked my hotel initially As must have AC. It was listed as AC providing hotel but not available at the property. Very disappointing!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
very good
Stayed 3 nights in Jun 2024

6/10 Okay

Abolfazl., Los Angeles

Disliked: Cleanliness
Location was good.
Stayed 2 nights in Jun 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel with beautiful gardens, fantastic location with balcony view of the lake, at an affordable price. Excellent breakfast and modern facilities all round in rooms, retaining old world charm and beauty down stairs, and still for an affordable price. Friendly and helpful made a pleasurable stay complete.
Stayed 1 night in Jun 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

maria a

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Hotel con Excelente ubicación

El hotel es muy antiguo. Las habitaciones , recepción y restaurante deben cambiarse. Está muy bien ubicado pero aunque está muy limpio y organizado no justifica el precio porque es demasiado viejo. Sin embargo nos dieron una habitación con vista al lago y eso hizo más agradable la estancia Al igual que el tamaño de la habitación es muy bueno. Pero el desayuno es muy regular Muy pero muy básico
Vista de la habitación
Stayed 2 nights in Jun 2024