4/10 Poor
Bruce
8 Mar 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
What we didnt like was the fact it 35° and there wad no air conditioning in the room; I complained and they did put us in another room which also had no air con. The youmg boy on the desk could not speak english very well and tried to get a hold of the manager but he wasnt answerimg his phone. As well the fridge did not work and had a bad odour. The fridge in the other room didnt work either. I had insulin that needed refridgeration but that wasn't the point. After saying we were leaving and wanted our money back and being very assertive we were moved to a third room and amazingly air con and fridge worked! I think management was trying to get away wirh not providing these basics if they could. I cpuld stand to be corrected but i did not notice any smoke alarms. The signs out front said they booked tours but that service was not provided . To be clear the teen working the desk is not to blame; this was clearly a mismanagement issue. Would we go back......no. you should not have to fight for the basic anemieties
Bruce
Stayed 3 nights in Feb 2024