When I booked the hotel room, I was not expecting a 5 star hotel, so I was not disappointed. My 2 granddaughters and I shared a 2 bedroom suite which was perfect for what we needed. We were on the 3rd floor which could have presented a problem if we had brought more luggage, because the elevator will only accomodate 2 people with only a carry-on. My son & daughter-in-law were on the 1st floor, and their room needed quite a bit of repair; however, it was clean. I would recommend the hotel to anyone staying one night in Lourdes, France because the location is perfect, and the price was great!