2/10 Terrible
Claire
Travelled with family
31 Dec 2025
Disliked: Cleanliness
Don’t stay here!!!!!!tbooked a room and prepaid with Expedia and when I we to check in Dec 28 2025. The two lady’s at the front desk kept telling me the room was being cleaned. Which I thought ok.came back 2 hrs later. Now 330 pm. And was told room still not available…I became very suspicious as there was. A group of about 20 people who arrived an hr after us and were all checked in. No issues…so I questioned the lady at the front desk and at this stage I was getting very frustrated!!!!!! She said they had NO room available……my husband at this stage demanded the manager …the lady said he’s not here. And we demanded a rooom and told her we were not leaving until, we get one…..upon 20 mins later she pretended to call the manager. And then all off a sudden thsi guy appeared and said. Oh there is a room av!!! So this is what they do. It’s called bait n switch. I had prepaid for the room. They the. Deny you a room hoping you’ll go away ……..I had paid for three nite. NEVER AGAIN !!!!!!!!!!!!
Claire
Stayed 3 nights in Dec 2025