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Mstay Russell Court Hotel

3.0 star property

Photo gallery for Mstay Russell Court Hotel

Breakfast buffet
Front of property
Family Deluxe
Triple | View from room
Family Deluxe | Bathroom

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View map
Russell Road, 9, London, ENG, W14 8JA
  • Place, Kensington High Street
    ‪2 min walk‬
  • Place, Olympia Events
    ‪4 min walk‬
  • Place, Holland Park
    ‪8 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪45 min drive‬

Room options

View all photos for Double

Double | Living room

Double

8.0 out of 10
Very good
(1 review)
  • City view
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Single

Single | Living room

Single

  • Garden view
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Triple

19-inch flat-screen TV with digital channels, TV

Triple

  • Garden view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Twin

In-room safe, individually decorated, individually furnished, desk

Twin

  • City view
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family

19-inch flat-screen TV with digital channels, TV

Family

  • City view
  • 12 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Deluxe

Family Deluxe

Family Deluxe

  • Garden view
  • 25 sq m
  • Sleeps 6
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

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About the area

London

Mstay Russell Court Hotel places you steps from Kensington High Street and within a 20-minute stroll of Westfield London Shopping Centre. Highlights at this Edwardian hotel include free in-room WiFi. .This smoke-free hotel offers concierge services, dry cleaning/laundry services and multilingual staff. Other amenities include laundry facilities, luggage storage and a front desk safe. .Within a 30-minute walk of this 3-property class Kensington hotel, attractions include River Thames and Kensington Gardens.

What's nearby

  • Kensington High Street - 2 min walk - 0.2 km
  • Olympia Events - 4 min walk - 0.4 km
  • Holland Park - 8 min walk - 0.7 km
  • Cromwell Road - 11 min walk - 0.9 km
  • Westfield London Shopping Centre - 19 min walk - 1.6 km

Getting around

  • Kensington (Olympia) Station - 3 min walk
  • West Kensington Underground Station - 13 min walk
  • Heathrow Airport (LHR) - 32 min drive

Restaurants

  • ‪Executive Lounge Hilton - ‬2 min walk
  • ‪Warwick Arms - ‬6 min walk
  • ‪Chef Javad Persian Cuisine And Bar - ‬5 min walk
  • ‪Samad Al Iraqi Restaurant - ‬9 min walk
  • ‪Hare & Tortoise Kensington - ‬4 min walk

About this property

Mstay Russell Court Hotel

Mstay Russell Court Hotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. Mstay Russell Court Hotel also features laundry facilities, dry cleaning/laundry services, and a front desk safe. The front desk is open around the clock.

This 3-star London hotel is smoke free.

  • 1 building
  • 20 guestrooms or units
  • 4 levels
  • Built in 1998
  • Dry cleaning
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
Mstay Russell Court Hotel offers 20 accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. 19-inch flat-screen televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 1998
  • Edwardian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 19-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open Monday - Saturday (9:00 AM - 5:00 PM)
Guests will receive lockbox information
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 24 February 2026 to 23 February 2028 (dates subject to change).

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: GBP 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NOX HOTELS Olympia
Mstay Russell Court
NOX HOTELS | Olympia
Mstay Russell Court Hotel Hotel
Mstay Russell Court Hotel London
Mstay Russell Court Hotel Hotel London

Frequently asked questions

What is the cancellation policy at Mstay Russell Court Hotel?

Mstay Russell Court Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Mstay Russell Court Hotel?

No, Mstay Russell Court Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Mstay Russell Court Hotel?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Mstay Russell Court Hotel?

No, pets are not allowed.

Mstay Russell Court Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 144 out of 428 reviews
Rating 8 - Good. 185 out of 428 reviews
Rating 6 - Okay. 71 out of 428 reviews
Rating 4 - Poor. 16 out of 428 reviews
Rating 2 - Terrible. 12 out of 428 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Natalie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Like sleeping in an ashtray

Like sleeping in an ashtray. The room had clearly been smoked on and used by a smoker. I awoke with a sore throat each morning and could smell stale smoke constantly during my stay. I was telephoned had told to check in at another premises. Not too far away however I had a heavy bag and had already travelled a few hours. The advert shows a large breakfast offering. Ignore it there is none at all. The saving grace was the staff booking in who were very courteous and the 24 hour helpline who recharged my room key.
Stayed 2 nights in Jul 2021
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

Awful.

Awful. Bed side lamps not working the from day one to five and the hotel only apologised and said they couldn’t do anything about it, so we had to use the main lights and keep getting up and walking to the otherwise of the room to switch on and off. The shower blocked and over flooded the bathroom on the third night, and no help was available as reception closes at 5PM the middle of the night helpline suggested we pour hot water down it with a kettle... - to an already over flooded shower and sink hole. We awaited a response from the hotel and didn’t receive anything until the day we checked out (we had to contact them) in which they offered a later check out time which we accorded but felt it wasn’t enough considering we were up until 3AM ensuring the flooded shower water didn’t enter the main room and then we locked ourselves out due to scavenging the hotel for towels or anything of use to dry with. The compensation was awful and we haven’t received any at all, and we’re threatened to leave or risk losing our security deposit, because we felt a 3PM check out wasn’t enough - (we checked out at 1PM, 1 hour after the checkout time of 12PM). Awful experience and won’t be booking again.
Stayed 4 nights in Apr 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good! Clean and tidy overall. But it was a shame there no one at the reception for little enquiries. Plus no way to heat up your food!
Stayed 7 nights in Mar 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We loved the area, and the commodities inside the hotel room. Mini fridge abs microwave meant being able to purchase food to use instead of buying out. The room was spacious, clean abs couple friendly. Cons: skirting boards were all broken and unstuck from the wall which adds worry considering a deposit is required in case of damages (what if they think I did it) kind of worry; a light bulb was also damaged on one side of the bed (personal lamp), room cleaning service was also not fixed, as it was anyway we’re between 12PM and 2PM.
Stayed 2 nights in Mar 2021
Verified

8/10 Good

Niels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rolige omgivelser

Gode og rolige omgivelser. Superfint værelse og dejlig engelsk morgenmad.
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and close to the fair
Stayed 2 nights in Mar 2020
Verified

6/10 Okay

Hari

Disliked: Staff & service

Don’t expect good service

The place was okay, However the staff were not polite or friendly.
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propriété , confort literie, calme ,prises usb,breakfast, accessoires dans la chambre et linge Un bémol pour trouver l'hôtel quand on sort du metro
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest hotel i have been to. I am quite allergic to dust, but with this hotel, I have no problem with my allergy whilest staying there.
Stayed 5 nights in Feb 2020
Verified

6/10 Okay

Larraine

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was tiny, ok for one person for one night but otherwise would be difficult.
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Die zimmer viel zu klein, sieht man auf fotos nicht. Personal so unsympatisch, kein guten morgen wünschen, nicht auf gespräche eingehen einfach eine katastrofe
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Traveling solo for a weekend in London. Great location, very clean room and service. the room (double bedroom) has no space, it is a small room with clever ideas to make it a bit comfortable.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Panagiotis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Very nice and clean room with wc and shower. Reception staff friendly and helpful. Recommended if you fancy a nice spot in central London.
Stayed 2 nights in Feb 2020
Verified

8/10 Good

SUNGHWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

아주 좋았어요

깨끗하고 서비스도 좋았습니다. 아주 안락하니 좋네요^^
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
The bedroom, although clean was very small The dining area for breakfast was also small and quite claustrophobic The hot food was not very hot although there was a reasonable selection
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Jinho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깨끗 편안한 M스테이 러셀 코트 호텔

한국으로 같으면 연립주택을 호텔로 개조한것 같음 그래서 로비나 접견실 같은게 없음. 하지만 개조한지 얼마 안되어 그런지 깨끗하고 쾌적하였음.
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kensington

Immer wieder netter Aufenthalt . jederzeit gerne nochmals
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Maresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for Olympia Trade Fairs. Clean, quiet and comfortable.
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

Javier

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Reembolso de cama extra $40

Me cobraron la cama extra cuando yo solicité una habitación para 6 pers
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value stay in lovely room

Room was clean, comfortable, relatively quiet and very warm. En-suite shower room was clean and modern. Toiletries, and hair dryer provided. Bed and towels changed daily. Kettle, tea bags selection, coffee etc supplied. Breakfast was basic, self service. Bread to toast, cereal, boiled eggs, yogurt and apples plus tea or coffee served to you. Adequate but I probably wouldn’t bother with the breakfast again. Many cafes close by were breakfast could be bought. Overall a lovely stay and would definitely stay there again. Locality nice with shops, cafes and restaurants and tube station about 10 minutes walk away. I’d rate it 9.5 out of 10.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Trevlig personal. Lite väl lyhört utanför rummet, men inget som störde sömnen. Helt ok frukost, fanns lite blandat att välja mellan. Litet rum, men man är ju ute mest hela dagarna så det passade oss.
Stayed 3 nights in Jan 2020
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

MStay

Lovely clean hotel, friendly and helpful staff. Good breakfast.
Stayed 1 night in Jan 2020
Verified

8/10 Good

Zadoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unlikely to stay there again.

The table, remote kettle and other things in the room were very dusty so unlikely they’re cleaned regularly. However the bed was clean. The room is spacious and hotel close to good eats. However do not have a waiting area, no Vending machine or area to buy water unnecessary things so you have to go out of the hotel and this is very inconvenient. The person at the front desk was amazing. Very polite very helpful. I’m embarrassed I can’t remember his name I think it’s David, he’s from Columbia. This hotel is very close to the Olympia train station so that’s helpful
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Zimmer klein, Sauberkeit geht so, Frühstück nicht allzu viel Auswahl Aber alles in allem ausreichend zum Schlafen.
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, check-in, communication, location, listing accuracy

The staff at this hotel were very pleasant and helpful.

Very satisfied
Stayed 5 nights in Dec 2019